Joseph
I have been a regular customer over the…
I have been a regular customer over the past few years. Everything has gone well until I had to contact support. In order to contact support you need to email them. There's no phone number. They do give you a form on the website to start a return but don't expect a response (I didn't get one) After a week of nothing, I sent an email directly to their support email. After determining I wanted to return the filters (wrong kind for my application) they stopped responding to my emails. Bear in mind, I had already ordered replacements from Filter King! It's been a terrible experience and now I know why. While made in America, they don't have the wherewithal to communicate with their customers. Wish you the best Filter King this is my last order! Edit: they finally did get back to me to resolve. I'll bump it up one star.
Reply from Filter KingMar 12, 2026
We’re very sorry to hear about your experience and truly appreciate you being a loyal customer over the years. We understand how frustrating it must have been to wait for a response, especially after already placing a replacement order with us. That is not the level of service we aim to provide, and we sincerely apologize. If you still need assistance, our team can be reached at 305-928-8910 or by email at [email protected], and we would be glad to help make this right. Thank you for your honest feedback. We are taking it seriously and will use it to improve our communication and support experience.