Average
Based on 317 reviews
finally3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Finally is your all-in-one accounting solution for managing your business finances, designed especially for small and medium-sized businesses. From bookkeeping and taxes to payroll, expense tracking, and corporate credit cards, everything you need is in one simple, easy-to-use platform.We take the hassle out of managing your finances, helping you stay organized, save time, and avoid expensive IRS penalties. With finally, you can stop juggling multiple tools and focus on growing your business with confidence.
finally (finally.com) has 317 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
317 approved reviews, newest moderated first
PG
We were fully established with all our rules and migrating to QuickBooks when, out of the blue, all our cards were deactivated, leaving workers stranded in the field with no means of getting gas and materials.
Carolyn
Tech didn't show up for a scheduled meeting and no explanation.
Wayne G.
Always great
Nancy W.
I have full confidence in Finally. Their communication with me on my bookkeeping is great!
Kapil S.
I've been a Finally corporate cardholder for 8 months. When I signed up, I was told the Rewards Program required a minimum 1-year holding period before points could be redeemed. I held up my end of that agreement. With no warning, Finally sent a notice stating the Rewards Program is being "terminated effective immediately" and that any accrued rewards are "no longer eligible for redemption" this came right after they also told me my Corporate Card account itself was being closed. I had $13,033.65 in accrued rewards at the time. I never had a chance to redeem anything, because Finally cancelled the program before the redemption window they themselves set even opened for me. This isn't a case of a rewards program simply changing they made it structurally impossible for me to ever collect what I earned, then closed the account on top of it without any noticce. If you're considering Finally for a corporate card, know that they can cancel your card and your rewards balance with no notice and no path to redemption, even if you're well within whatever terms they originally gave you. I had a limit of $150k and was spending good 6 figure amount every month with no late payment ever. Communication sucks. STAY AWAY from this company
Paul K.
I hired Finally in the middle of 2025 hoping to improve my bookkeeping. They started out alright, sending me monthly P&Ls etc but then stopped at some point. When I logged in in 2026 for taxes I realized that they were very behind and also I noticed that 10 different people had been servicing my account. I don't know if that's because of the turnover or what. I needed my books up to date quickly so I turned to hiring another bookkeeper since Finally seemed so slow. I think requested cancellation of my service but finally wanted to have a meeting to talk about my books and possible improve things but at that point I already knew it wasn't going to work. The communication is slow and not great and I realized I wanted to stay on quickbooks and just work with one bookkeeper that I get to know and trust instead of multiple random people being added to my account on a regular basis. Anyways they will not honor my request and cancel with a refund instead the are trying to get caught up and continue so that they won't have to refund me as much. This is horrible service and I feel trapped at this point. I will be contacting my credit card company to set a stop payment since there seems to be no other way to stop.
Susan S.
I gave a rating of ONE because Zero was not an option, I could never get bookkeeping staff to post transactions accurately even though most were recurring. After finally receiving last years financials, my accountant had to reconcile most of what they didn't do accurately. Do not waste your time, they are not skilled.
Brad
Communication is the worst I have dealt with. Recently have sent in email communications, two weeks later no response. They close the account at their leisure, which then you start getting declines with the credit card, hard to do business this way. Paid off the credit card and still unable to use, they have it cut off again. Do not recommend!
