finallyReviews of finally.com

As others have mentioned here, finally reduced our available credit to zero at close of (their) business on Friday. No warning, no explanation and no one there to answer calls. We drill water wells and our business runs 24/7, so this was naturally, problematic. Do NOT consider using them for your corporate cards! Our account was always paid on time and we even chose to make additional payments before the due date. This was not because we were in danger of nearing our credit limit, but rather we’ve ALWAYS made weekly payments on our credit card accounts, because we prefer to spread out the spending week by week. Previous cards we’ve used would bill us weekly, because it was our preference but these guys said they would set up auto pay for once a month and we were welcome to make additional payments if we wanted to. I also find it interesting they went dark on us just after our most recent payment had posted. Run away, far away! Terrible company!

I'm an award winning software inventor, former executive at fortune 500 companies, and was a very vocal fan of Finally.com - - I'm sure I've sent them dozens of customers, for which I received no revenue share of any sort. I got a different "reward." Today all my business cards were immediately shut off. No warning, no requests, no discussion. I just got an error message when trying to create a card and reported the bug to CS, who sent me a vague message saying risk reviewed my account and didn't even admit my account was completely shut down. I've always paid my bills on time, and I was told if I wanted to know what happened / the rationale, I have to send them an email and they will get back to me with an explanation within 30 days. My company is not yet profitable, so perhaps that was their rationale, but I'm sure a lot of their customers are not profitable -- I years of runway and offered to pre-fund my account so they have no credit exposure, so I wouldn't have business disruptions. They completely ignored that offer and repeated to submit the request to ask why I was shut down.

Zero communication from Finally. They set an "appropriate" credit limit of $0 without any notice. This caused cards to get declined as we have guys out on the road over a weekend. Trying to get guidance on what caused the issue, and surprise surprise, no communication again. There are better options our there. Luckily, we were in a demo period and all of our employees in the trial run still had other corporate cards to use. Avoid Finally if you require reliability.

I own a small business and have several people that travel in my service department. We issued them your credit cards a little more than a month ago. We paid our first payment last week of $38k. Friday evening you turned all of our cards off. I had guys stuck at airports or some missed their appointments with customers. We tried calling with was no more than a robot. emailed them multiple time with no response. Capitol one has my Business now.

Finally.com was paid to deliver our 2023 and 2024 personal and business returns. They were hired in August of 2024 and seemed as if they were on top of things. I was in contact with a person and we did a video call, but that person quickly stopped responding. I should have terminated the relationship, but I had already done a lot of the uploading and the work. By June of 2025, nothing had been delivered and I was given multiple names of people to contact and was given the run around. We ended up having to hire another CPA to handle our personal returns and explained this to Finally, who agreed to reduce our monthly costs since they were only doing 1/2 the work. By October of 2025, they still had not delivered the necessary schedules, and it was holding everything up. Oh, but they were debiting their money and getting paid for not delivering. In January 2026, I had a new person promise that they would have everything completed by the end of January and it didn't happen. That person, Jasmine, even stated that I was due a refund since I already told them they were not touching my 2025 books. Oh, it gets better.... I was told that they completed the Corporate returns on 3/26/2026, but I have not been able to access them. Then on 4/27/2026 - Angelica Calderon sent us an email confirming that they have stopped billing our account. On 5/5/2026 and 5/9/2026, they debited our account. My bank is now involved and I have emailed the Attorney General. My advice is to find a company that has real people working for them and is not all AI. I hate to have my attorney get involved, but these people are not trustworthy nor are they delivering as they promised to do. I also plan on reaching out to the Consumer Financial Protection Bureau and the Federal Trade Commission. Since I have it in writing from the Finally.com Support team, they need to honor what they have agreed to and give refunds for the work that they can't do. Clearly if it took them 20 months to do two years of tax returns, I can't rely on them for anything else. Others should be very concerned and take heed.

Promised a nice line of credit and only got 250, my bank keeps rejecting the paint

Finally made everything simple from applications thru approval. What a great company.

Mr Ray always resolve my questions.