Reply from FindmateDec 1, 2024
John, thank you for your review. We always value feedback from our users, even when it’s critical. That said, it’s important to address some inconsistencies and provide clarity for those reading.
First, it’s notable that your activity on the platform didn’t stop after you posted this review. In fact, you continued to spend credits, which suggests that, despite your criticisms, you found enough value in the platform to keep using it. Additionally, this Trustpilot account appears to have been created solely to post this single review, under a pseudonym. This raises questions about the intent and authenticity behind your remarks.
Let’s address your concerns about spending. Our platform is designed to give users full control over how much they spend. Here’s how:
- Any messages that don’t receive a reply are automatically eligible for a refund. If no response comes within 24 hours, your money is refunded—guaranteed.
- Video calls come with a generous preview period, allowing you to confirm a quality connection before any charges apply.
- There are no subscriptions, hidden fees, or recurring billing. You can spend as little as $10, and those credits never expire—use them entirely at your own pace.
It seems that you may have enjoyed the platform more than you anticipated, spending beyond what you were comfortable with. While we understand that some users are on a limited budget, it’s important to recognize that these were your choices. Blaming us for creating an experience that’s hard to resist seems like projection, especially since you continued spending even after writing this review.
Your claims about the nature of the content don’t seem to align with your behavior. You never reported a single user, reached out to our support team, blocked anyone, or adjusted any filters. For someone claiming dissatisfaction, your continued engagement with the platform suggests a significant level of cognitive dissonance.
We remain committed to providing a transparent, enjoyable experience with authentic, video-verified users. It’s clear you enjoyed yourself on the platform, John, but it seems you went a bit overboard with spending. That was always your choice, and it’s disappointing to see you disparage us for decisions that were entirely your own.
