SPOTReviews of findmespot.com

Tried using their updater for Spot Gen 4 as I needed a firmware update. It only works on Win 10 as it is 32 bit and Win 11 (which has been out for years) doesnt accept 32 bit software. There is a converter for Win 11 but its VERY COMPLEX to use and I cant.

We were in the canadian rockies. None of our messages went through and we received no messages. Reached out to Spot and they refused to help us out at all. I would never recommend this to anyone. Were we in a life or death situation, we would have been dead.

Start with their closed weekends...hikers hike weekends,I haven't been able to track myself or arrange anyone else...there was a time all this was easy,I've had it for years...I'll be cancelling

DO NOT USE THIS COMPANY - GO ELSEWHERE! Absolute scam. I deactivated my account instead of suspending it, as it wasn’t clear what was what from the website. When I went to get cover for another month, they charged me the activation fee and the flex charge AGAIN. That is another €60 on top of the monthly subscription. I had already paid the €60 two months before when I first bought the tracker. When I rang up and explained, asking to only be charged once for the flex fee and activation fee, I had the most horrible, frustrating customer service from Maria who refused to help out at all. She was very stubborn and rude, telling me it was all my fault and refusing to make any effort to be flexible. One star, do not use this company, complete waste of money.

I have been paying for my spot service for 4 years. This year I finally had a problem with the billing. I have been purchasing the flex plan since July 2020. Last year I added the Search and Rescue addition for $29.99. I was informed via email it's going to increase to $39.99. My contract is set to renew August 31, 2024. I had deactivated my plan October 31, 2023. No charges since. I'm going to start using it for the summer starting tomorrow so I went to reactivate it. I clicked "reactivate" and it then popped up a window saying I'll be charged $16.11 for my service for a month. Cool, I agreed and clicked the button. Then I went to my billing history to see they charged me $86.12. I immediately called, complaining that I was told it would be $16.11. The person I spoke with put me on hold for ten minutes, came back and told me that her supervisor says that they have a "window" where they can re-bill, so that's what happened, but I'll get my services until August 31, 2025. I told her that I didn't want this, I was planning on cancelling my SAR before then, and I had an entire month left, so I shouldn't be charged. I was told there's nothing that I can do except request a refund. So I requested a refund for the SAR for $39.99. I was then told I still had it until August 31, 2024 (which is what should happen) and I would receive my $39.99 refund after this timeframe. I asked why I couldn't get the refund now, I was just charged for it ten minutes ago. She informed me that it was their billing department, they're very backed up and refunds take 21 business days. I was so frustrated I accepted this resolution and hung up.

Stopped and canceled services, still got charged. You cannot delete your credit card information. You are trapped by this very obscure company. PLEASE BE AWARE and stay off.

Very poor customer service. I've been paying my SPOT subscription for years and activating the device as and when needed (there are two separate and significant charges!). Last month I was billed for my subscription and when I found out I thought I had by mistake activated the device....I logged on and deactivated my account. I immediately realised my mistake and got in touch with SPOT to ask if it could be reactivated as I had just paid 12months in advance. I was told that it was not possible and if I wanted to use my device again, I would have to re-activate it and pay the 12month subscription. I understand it was my mistake but one would expect a company that cares about its customers to make an effort and forgive a one-off mistake. I'll think carefully about activating it again and I'll probably sell mine.

Thank you for the amazing personalized and efficient customer service from everyone especially Juliana and Alejandro !!!