Bad
Based on 494 reviews
Finish Line1.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop Finish Line for basketball sneakers, running shoes, casual shoes & athletic gear from top brands like Nike, Jordan, adidas, Under Armour & more.
Finish Line (finishline.com) has 494 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
494 approved reviews, newest moderated first
chunte S.
Order shoes online and didn’t receive them on the date it gave and the tracking isn’t accurate it went from April 7 estimated delivery date and that they where in my city to April 7 comes along and now they’re in another state. Went backwards then gave an update saying April 10 and now saying it’s on its way. Will never order from here again
Ric T.
Ordered sneaker for my wife’s birthday gift over a weak ago and the sneakers hasn’t even shipped yet.. I emailed them after and still nothing.. no update are nothing I basically feel robbed are scammed I’ve never had to experience anything like this purchases shoes online.. I use to purchase from finish line years ago without any issues but after doing further research I’ve learned that the company was sold to some people in the uk under the name JD Sports Fashion by still operates behind the Finishline name and brand which now makes sense why they have a terrible review rating.. I’ll never purchase from this company again!! They should even be in business
Tom B.
This was the first time I ordered from this online store and one of the shoes was clearly returned since it had messed up laces and no paper insert. The other was new and had a paper insert and nice tied laces. Very strange. As for the shoe itself, fit is tight, and it was very difficult for me to even get the shoe on my foot. For what I paid for these shoes, I would expect new shoes, not a pair with one that was previously returned. I wish I had looked at these reviews before I bought. First time customer--and Last time customer.
Paula B.
I am so disappointed in Finish Line. I ordered shoes on 2/12 and I still have not received the shoes. I have contacted CS several times and each time I am told a different lie about my order. I called to cancel the order today because the Rep again, told me a different lie and I was told it would take 7-14 days to cancel. Still could not tell me an update on my order, other than "still processing". This is insane and I cannot believe that I am receiving such horrible customer care. I told the Rep today that I would be giving a bad review on google and her response was, "that is fine with us".. Paula - order 60019880311
Denny J.
I placed an order and waited several days for it to ship. The sin item I bought got cancelled and still waiting for another to ship. Will never buy from them again.
Anthony P.
The online store is absolutely trash! The selection is trash. Customer service is trash. You place an order wait for a week then you get an email stating your order has been canceled.
Yvonne H.
They have the worse return policy and very few options. I don't recommend buying anything from them. Spent $100 on a pair of shoes for my daughter for christmas and they were too BIG. We went to Finish Line inside of Macy's and they denied us an exchange. Then drove all the way to JD Sports just to find out they are no longer in business. Went on-line to process and exchange and was denied die to 45 DAYS POLICT. That is ridiculous especially for HOLIDAY RETURNS!! DO NOT BUY FROM THIS COMPANY THEY ARE CROOKS. I AM STUCK WITH SHOES THAT DONT FIT AND $100 DOLLAR DOWN THE DRAIN.
Sara
This entire situation stems from trying to purchase ONE pair of shoes, which somehow turned into three separate orders with no resolution. Order #1: The first shipment arrived with mismatched shoe sizes. I returned them, but I am still waiting for my refund. Order #2: I reordered the same shoes, hoping they'd ship the correct sizes this time. The order was marked as shipped, but USPS confirmed the package was never received by the carrier. Tracking stayed in pre-shipment status and was later removed entirely. Order #3 (Replacement): Finish Line created a replacement order and promised FedEx Rush shipping, but the order is still stuck in “Allocated” status with no tracking and no shipment. All of this is for one pair of shoes. As of now, Finish Line has my money for two orders, with no shoes and no refunds. Customer service responses have been inconsistent and vague (“shipped,” “lost,” “processing,” “anytime soon”), with no real resolution. This is not a one-off mistake, it’s a pattern of poor fulfillment, poor communication, and delayed refunds. I would strongly caution anyone ordering online from Finish Line.
