Excellent
Based on 165 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firepitsurplus is listed under Decoration & Interior.
Firepitsurplus (firepitsurplus.com) has 165 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
165 approved reviews, newest moderated first
Gena F.
Great experience! We found an outdoor fire place at another website and they were not nearly as helpful answering questions as Firepit Surplus. Great customer service, and excellent product!
Reply from FirepitsurplusMay 26, 2026
Thanks, Gene! Really glad we could help and answer your questions. Great to hear you’re happy with the product too. We appreciate you choosing Fire Pit Surplus.
Sharp G.
I was helped by Darrel Goodall who got exactly what we were looking for with our particular firepit. He was very friendly and even has a great accent too! Can't wait to get our firepit delivered.
Reply from FirepitsurplusMay 26, 2026
Thanks, Sharp! Glad Darrel was able to get you set up with exactly what you needed. He’ll get a kick out of the shoutout. Excited for you to receive your fire pit, you’re going to love it!
Bruce C.
He answered my questions and made good suggestions.
Reply from FirepitsurplusMay 26, 2026
Thanks, Bruce! Glad we could answer your questions and point you in the right direction. We appreciate it!
Dwayne G.
Their prices are competitive and they are customer focused. They provide timely information and are very responsive. THANK YOU!
Reply from FirepitsurplusMay 26, 2026
Thanks, Dwayne! Really appreciate the kind words. Glad you found us responsive and easy to work with. Thank you for your support!
John
I was super excited to get a wood-burning insert, but I feel completely misled by the sales team. I told the salesman I was flexible on models and just needed a decent unit that was in stock and guaranteed to arrive before year-end. They promised a 12/19 delivery, which has now pushed to 1/7. I held up my end of the deal by being flexible; they failed to hold up theirs. To make matters worse, they refused to offer any assistance when I called to complain.
Reply from FirepitsurplusJan 5, 2026
Hi John, This is Tiffany, the owner of Fire Pit Surplus. I’m sorry to hear about your experience—I understand how frustrating a delivery delay is, especially when timing was a deciding factor for you. There was no intention to mislead. Around the holidays, manufacturers we work with sometimes experience unexpected production or freight delays that push previously confirmed delivery dates. Since we rely on them for inventory and warehousing, these changes can unfortunately happen. I’m sorry this impacted your order. I’d like to look into this personally. Please send over your order number so I can review what was communicated, who you spoke with, and what caused the delay. Once I have that, I can provide more specific context.
Suman S.
I'm satisfied with service provider.
Reply from FirepitsurplusJan 7, 2026
Thank you for the update. We’re glad to hear you’re satisfied with the delivery service provider. At Fire Pit Surplus, we work with trusted third-party carriers to ensure our fireplaces and wood stoves are delivered safely. We truly appreciate your feedback and your business. — Fire Pit Surplus
David L.
Darrel put together a custom invoice for me within 5 minutes of starting a chat through the website. After further discussion, Darrel sent 2 revised invoices within minutes that resulted in significant savings. Couldn't have made it any easier and gave me confidence in my decision to purchase from Fire Pit Surplus.
Reply from FirepitsurplusJan 7, 2026
Thank you for sharing your experience! We’re glad Darrel was able to provide the best, fast and helpful services. Our team at Fire Pit Surplus strives to provide the best experience when buying fireplaces, fire pits, and wood stoves. We truly appreciate your business. — Fire Pit Surplus
Amber B.
I called and spoke to a very nice person. He assured me I’d get my wood stove before Christmas. I had to buy one that was $300 more than the one I actually wanted, but he said they have many in stock so I’d get it on time. Then it was delayed. Then it was delayed again. Then I was told (in writing) I’d get the shipping information on the 22nd. Then I was told it would be shipped on the 30th. Then again on the 22nd… ugh. I have had to cancel and reschedule the construction for this 4 times. My impression is they’re after the sale and the review. I still haven’t gotten the shipping information. Hopefully the stove comes in one piece.
Reply from FirepitsurplusJan 5, 2026
Hi there, Thank you for laying this out - I understand why this feels unacceptable. You were clear about your timing, you paid more for a model you were told was in stock, and you made decisions around construction based on the dates we provided. Having those dates shift repeatedly is incredibly disruptive, and I’m sorry you were put in that position. I want to be very clear that there was no intent to push you into a higher-priced unit or to mislead you. The delivery timelines you were given were based on confirmations from the manufacturer at the time. Unfortunately, over the holidays those timelines changed multiple times due to freight and production delays, which is what caused the rolling dates you experienced. That said, I completely understand how, from your side, this feels like broken promises. I’d like to personally review your order, the written communications you referenced, and the current shipping status so I can give you accurate information and determine next steps. Please send me your order number so I can investigate this properly. Best, Tiffany Owner, Fire Pit Surplus
