Trevor F.
Fireplace came on time and in good…
Fireplace came on time and in good condition. Cheapest price I could find online as well.

Average
Based on 163 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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Fireplaces USA (fireplacesusa.com) has 163 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
163 approved reviews, newest moderated first
Trevor F.
Fireplace came on time and in good condition. Cheapest price I could find online as well.
Wade D.
This company charged me $186.00 for a piece of particle board. They have not confirmed my return of said item nor issued me a refund for said item after two weeks since said item was sent back.
Reply from Fireplaces USAJun 26, 2023
We sincerely apologize for any inconvenience caused. We want to inform you that we have promptly processed the refund for your order. Please kindly check your Email. It may take up to 3 - 5 business days for the refund to reflect on your card, as per your bank's policy. We genuinely appreciate your patience during this time, and we apologize for any inconvenience caused. If you have any further questions or concerns, please do not hesitate to reach out to us.
Kara D.
I found a quality product at a competitive price at fireplacesusa.com
Marie B.
Very very helpful. They kept in contact with me as to when my fireplace/TV stand would arrive.
Joel S.
Our fireplace was delivered within a week of ordering
pete P.
Product is great as describe and I am happy with shipping, handling on time.
Kristin P.
Overall it was a very good experience. The only challenge was getting information on product for direct vent.
Steve
I was somewhat suspect that the item would be shipped and delivered as promised. All other sites appeared to have the item but after going through their ordering process suddenly it was listed as several months out. Surprisingly my item arrived on time and in intact.