John S.
"First Class" isn't
In addition, I was waiting to see if you were going to address the single most important issue for us, in dealing with First Class; i.e. the invoicing for the cost of the move. I still believe we were grossly overcharged. There were the statements from those who packed our belongings and the fact that two trucks were sent on the day of the move. (indicating that there should have been far more to pack/ship than there really was) In addition, First Class did not have to move any large appliances, like refrigerators, stoves, washing machines. Our heaviest items were Connie's motorized wheelchair and her power lift chair; those items we moved ourselves. The agent who wrote our contract said he had twenty-five years of experience, so we would assume he was too capable to make a mistake like overestimating our household goods by at least 3,000#, We were never informed about the "Price Lock" guarantee, nor the fact that if our shipment was well below the estimate, we wouldn't be issued a rebate. As far as I can tell, moving companies work within a bit of a "closed system", what Third Party confirms the weight of any truck's contents? Do customers understand that First Class will keep the difference between the estimate and the actual weight? At no point was there ever a detailed breakdown of charges to be able to do an apples to apples comparison with other providers. The other costs, like additional days spent in a hotel and broken furniture, pale by comparison to the excessive cost of the move. Please do what you can to see that our concern is addressed.