Bad
Based on 25 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Firstclasstvs is listed under Audio & Visual.
Firstclasstvs (firstclasstvs.com) has 25 customer reviews on Folks Told, with an average rating of 1.4 out of 5.
25 approved reviews, newest moderated first
Doug S.
If it's too good to be true it is. (red flag) After I paid online they call about shipping insurance (red flag). "David Jones" calls you from the store and has what sounds like an Albanian or Russian accent (red flag). My credit card flagged on my attempted purchase, after reading all these reviews I cancelled the sale and dodged a bullet.
Andrew G.
Thanks to all previous purchasers for the heads up. I was very close to hitting the "Buy" button but decided to read reviews first. Needless to say, I will be spending $200 "more" to buy the TV from a legit source.
Andrej R.
Placed an order for a 75'' Samsung Frame TV in October 2021. FirstClassTVs called me a few days later extorting $187.92 for "shipping cargo insurance", which I paid. More than two months later and the order has not been delivered and no one at FirstClassTVs is answering the phone (or calling back after I left a plethora of voicemails), and no one is replying to my emails or requests submitted on their website.
Scott X.
I should go to this place first before I made the purchase. Anyway long story short, they shipped me a totally different thing(much cheaper and missing one speaker). They gave me a shipping label that later was rejected by the carrier because the shipping is oversized. Contact ebay then they gave me another label but their delivery address is closed. Still waiting for refund.
Randy C.
I saw warnings about the bait and switch pricing and tacked on "Insurance Fees", so I contacted them before ordering to see if the price they were quoting me was everything included. I directly asked them if therer would be an added Insurance Fee. They said "No". then shortly after I ordered, I got the call. Now I really regret that these crooks have my credit card number. Don't make that mistake. It's bad enought that they are so dishonest about their actual prices, but then they will also outright lie to you about it.
Mark S.
I read the reviews so I wasn't too surprised when they called to get another $240 "insurance" fees. They should just be honest with people about the shipping/insurance fees. It's been 21 days since I placed the order and its still in transit. I also thought it might happen, but hoping it wouldn't. The only thing I wonder now is, BestBuy does price matching. I should have checked with them first. If they did match the price I cloud have had the TV 21 days ago. Hope its not damaged when it arrives!
Bruce W.
Absolutely Horrible!! Purchased a TV from them off ebay. Took over 5 weeks to get delivery and when it got here it was used. Had email account already installed along with nextflix account and Amazon Prime account. If you want to buy used, this is the place for you.
Tony F.
Same bogus shipping insurance fee everyone else mentions. Can't believe I didn't just cancel my order on the spot, I was embarrassed to tell my wife about how I caved to these scammers.
