First Horizon BankReviews of firsthorizon.com

They have done it again :( I deposited a check on 3/6. It gave me a message that the funds would be available in 2 days, then later I received a message from them: "We are delaying availability of this deposit. These funds will be available for withdrawal (e.g., for cash withdrawal, check payments or funds transfer), from your account on 03/10/2026." That was fine with me. The problem is today is 3/11 and the funds are available like they promised and there is no way to get a hold of anyone via telephone. So sad. It's my fault that I'm dealing with a business that rated bad with a 1.7 stars. Update: Today is 3/12 and the funds are still not there :( They repeatedly do this. How can I trust FHB?

I had an amazing experience at the Palm Beach branch Staff is caring, kind,compassionate and very knowledgeable ! It makes me feel good to know that there are still people in the industry who provide exceptional customer service

BAIT and SWITCH! I opened an account with this bank (for lack of a better word). The promotion was $450 for checking and $300 for savings (with a $ 3,000 deposit in savings). Opened both accounts together. I transferred money to my checking account from another bank and then transfered $3050 to savings to meet the requirement. Got the $450 checking promotion. Called customer servic for this promo. The ldy said yes you have met the conditions and I will escalate it. A week later called again as I had gotten no answer. Another rep advised that these were not new funds and hence not eligible for the promo. After 4 months, they denied the promotion, saying the $3000 was not new funds but was transferred from an existing account. BEWARE!

They refuse to refund bogus service charges and have intentionally mislead me. I've had an account with this bank for many years. They changed the terms and conditions on my account without notifying me in July 2025 and began charging me a $10 monthly service charge. I immediately went to my branch and brought this to their attention. I was told that this was a computer error and that this charge would be refunded. I have a small balance in this account and do not check my statements regularly. I trusted their word and believed that this charge would be refunded. After checking my statement in February 2026, I noticed that they continue to charge me this monthly fee. If I had known that the terms of my account had changed I would have closed my account. Instead, they have charged me a total of $80 and my branch manager refuses to refund this amount even though they gave me false information. Nobody should trust this bank with their money.

I don’t write reviews often but I have nowhere else to vent my frustration and my issue with this bank. I signed up for a checking and savings account, with the bonus being the biggest incentive. They claim that if you open a savings account at the same time that you open your checking account and deposit $3K within a certain amount of days and maintain a $3K balance for 90 days that you’ll get an additional $250 bonus. They are refusing to give me my $250 bonus, because they said I did not maintain $3,000 for the full 90 days. The reason they’re saying I didn’t maintain it is because my account qualified for $0 dollar fees, meaning the quarterly $5 fee would be waived for me. Well, the way they “waive” this fee is by deducting it from your savings account and immediately reapplying the $5 back into the account. They literally take it out and reapply within the same day . Because it shows -$5 in my checking account even though it shows the $5 being credited back IMMEDIATELY, they are saying that my account went under the $3K limit. First of all, I didn’t take my account under $3000, they did. And they did it because that is their process of “waving” fees. I could understand if my account went under by $5 because of a fee that I actually owed, but I didn’t owe it. I am so unbelievably angry and frustrated. And the worst part is there is nothing you can do about it. If you call, you are not going to be able to speak to anyone other than the customer service people or maybe their supervisor. I just keep getting told that they’re working on it and they will get back with me once they have a resolution. That was a great answer at first, but three weeks later I realize I am just being strung along. I guess they feel like the longer they tell me that they’re working on it, I will just forget about it. I have never known a bank to be so outrightly deceitful and get away with it. I’m sure there are people out there that are happy with First Horizon, but based on the other reviews I don’t think there are many. I strongly suggest you read reviews and go to any other bank before you open a new account or start a brand new relationship with this bank.

So bad in so many ways, it's too long to describe. Moving all monies to Chase. It seems that some of their people are very nice,but nice does not equal competent. Run from this bank.

Giving them 1 star is too much. They ripped me off on a promotion. Bait and switch. Filed a charge with banking regulators. Not a good business! Lost trust! Inadequate communications. Horrible experience. Worst bank!

I've had a good experience with my personal banker and once I had a personal contact there, it made my experience with every day and speciality banking so much better. I highly recommend banking with something you know. Their tech is good enough and getting better too!