Average
Based on 195 reviews
Fit 3D3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
customer
The scan is very easy to use and the information is great to use when you are looking to drop weight or just build muscle, you can compare scans and see how you are tracking
Reply from Fit 3DMay 28, 2025
Yes, many people love the comparison features. Thanks for making us part of your wellness journey. -Fit3D
My-Bodyfit W.
customer very responsive
Reply from Fit 3DMay 28, 2025
Thank you. -P
Kirk T.
I was really impressed with the Fit 3D team and how MedPoint integrated it with their assessment day. The scan was not a invasive at all and quite simple from a patient's perspective.
Reply from Fit 3DMay 28, 2025
I'm glad you found our reports easy to understand & use. MedPoint is a great facility.
Audra S.
Not only was my response time extremely quick, the issue was resolved and my experience was absolutely effortless and effective! Thank you so much
Reply from Fit 3DApr 21, 2025
Appreciate the note! Have a good one. Thank you for the feedback.
Avril G.
Norma at Fit3D support, always responds promptly to my requests.
Reply from Fit 3DApr 14, 2025
Thank you for being a customer!
kim S.
Customer support was quick to make the changes to my account that I requested
Reply from Fit 3DApr 14, 2025
Glad we could help you out! Thanks for letting me know the team is being responsive.
Monica B.
We have been extremely satisfied with fit3d customer service from the demo to subscribing to activation. We are excited to be able to offer this service to our clients.
Holly
I contacted support about switching who has access to my account and merging two accounts into one. I received response very quickly! And all issues were resolved surprisingly fast and easily! Very impressed!
