Average
Based on 195 reviews
Fit 3D3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 7 reviews with 4 stars · Clear filters
Nick S.
I made 2 email accounts and Tech support was able to merge the 2 together. The scan was very interesting and informative to help me on my fitness journey.
Reply from Fit 3DFeb 25, 2025
Thanks Nick for the feedback.
Andrew
The information given was clear and easy to follow. From the tutorial video to the communication with Marlon Borja, I never had any clarifying questions.
Reply from Fit 3DJan 7, 2025
I'll pass this onto our head of support. Thank you for the kind words on his performance.
Brett G.
Was listened to even though it took longer than expected
Mia
There was an issue with the screen and it being frozen at times and not being able to see where to check off . to enable me to continue.. after that little glitch was taking care of the staff was excellent and helping me and it was a good experience with the fit 3-D Ramona
Reply from Fit 3DApr 3, 2024
Thanks Mia, I'm glad the team was able to help you through that issue. Thanks for taking the time to let us know how we are doing. -Patrick COO, Fit3D
shay S.
My nutritionist has a fit3D machine and I do a scan once a month. This tool help me improve more aspects of my body shape and measures
Reply from Fit 3DJul 7, 2023
Glad we were able to help you with your journey. Cheers
Jorge A.
The machine itself is really cool, easy to use and easy to move around. I have faced a few issues but they do a great job trying to solve any problems. We use it frequently, almost daily. Great comparisons for coaches and clients to see. I would recommend it... in fact, I see it as something that stands out among competition.
Reply from Fit 3DSep 21, 2022
Glad to hear. Thank you.
rick B.
Great service, tech walked me through the seup process with confidence
