Average
Based on 195 reviews
Fit 3D3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fit3D maintains 3,500+ scanners in 74 countries. We provide an easy and accurate way for business owners to validate their programs and scale member revenue. Many of the negative reviews you’ll see are from former free users unhappy about our move to a paid subscription model. Since 2022, Fit3D has required all customers to pay a monthly service fee—similar to a phone plan, there is both hardware and a service layer involved. As service costs have increased, we've phased out legacy free access in favor of a consistent paid model, which is now standard across the SaaS industry.Current Customers: Please let us know if you have any comments about your current service that we can answer. If you have an active ticket you'd like us to address, please email us at [email protected]. Leaving a review here to get our attention will take longer than simply emailing us for an escalation. Thank you,Patrick DonnellyGeneral Manager, Fit3DJuly 2025
Fit 3D (fit3d.com) has 195 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 116 reviews with 5 stars · Clear filters
Sabine K.
Customer service was very responsive and quickly resolved and issue with the data of my recent scan not coming through.
Reply from Fit 3DSep 24, 2024
I'm happy we could resolve your issue quickly. Thanks for your feedback.
Juana R.
The turnaround time was impressively quick, exceeding my expectations. The efficiency and speed of service were outstanding, ensuring email update was prompt without affecting my ability to access my result. Thank you!!
Reply from Fit 3DSep 24, 2024
Glad we could help. Cheers
J A.
Needed to move Coaches and they addressed exactly what I needed quickly!
Reply from Fit 3DSep 24, 2024
I'll pass this feedback onto the support team. Thanks for your feedback.
Christine
Been using Fit3D at my gym in combination with personal training since 2021. It’s a fantastic machine/tool to visualize your progress and overall body composition. I just restarted my weight loss journey and had to merge an old account so I can compare the measurements. Marlon Borja From support resolved my ticket within 30min. When the product AND customer service are on top you know you’re in good hands! Highly recommend!
Reply from Fit 3DAug 29, 2024
Thanks Christine for the kind words. I'll pass that feedback on to Marlon. We're glad we can play a small part in your personal journey & the client ones over the last 3 years. -Patrick
Kristen W.
I put a ticket in as I needed help with the tablet on my scanner. I was contacted promptly by Marlon, and he gave me steps to take to get my issue resolved. I appreciated the quick replies and his help.
Reply from Fit 3DAug 29, 2024
Wonderful. We appreciate the feedback.
Jule B.
The timeliness of the help I received online.. Great customer service
Reply from Fit 3DAug 29, 2024
Glad to hear the team has been responsive & fast! Thank you for your note. -Patrick
Taurus F.
The scan was thorough and professionally conducted, and I felt well taken care of throughout the entire process. Additionally, your support team was exceptional. They were responsive, knowledgeable, and made sure all my questions were answered promptly and clearly. Thank you for providing such an excellent service. I highly recommend you to anyone in need of similar services. Best regards,
Reply from Fit 3DAug 29, 2024
Thank you for the recommendation!
Robbie
My questions were answered quickly with great, helpful feedback.
Reply from Fit 3DJul 19, 2024
Hi Robbie, I'm glad we were able to help you out! Thanks for the note. -P
