Fitness BlowoutReviews of fitnessblowout.com

Do NOT purchase anything from these people! Sure, it sounds so good at first on their website, but customer service became nonexistent as soon as I had complaints. 1. They gave me attitude on the phone, yes, even during the sales pitch. 2. They lied about their price guarantee. I found the same model with the same warranty and was NOT refunded despite 4 attempts. 3. They claim their warranty is the best, but even before my warranty was up, I contacted them to fix my broken LCD. They promised to fix it but waited until my warranty was up to tell me it was too late. 4. Their prices are very high. They change the item name online so you can't compare. But once I received my item and checked with the real name, I realized their prices were 40% higher than many other reputable sites. Just avoid this company. There are many others out there who won't lie to you.

I placed my order with Michael on Dec. 29th. The ordering process went smoothly. I was told to expect delivery in 3 weeks. I called 3 weeks later and was told the item was actually on back order from the manufacturer. I wished to cancel my order, and Michael said he'd take care of it. I get a call back stating they would offer an additional $100 off if I would keep the order and wait 3-4 more weeks. I refused and asked for the order to be canceled. I then received a a series of emails stating my order was now being handled by Augustine, Joanne, Sandy, Nick. After 3-4 days of receiving all these emails, I still had no order cancellation number. I emailed and called again. This time I received an email both from Joanne and Michael that my order has been canceled. After 7 days I contact the credit card and the charges are still not reversed. I send an email to Michael, Joanne again. This time I receive an email from Steve (Manage) asking Joanne "to process the order ASAP with full refund." 2.5 weeks later and there is still no refund issued. I have now disputed the charges with the credit card company, and purchased the equipment locally. Stay away from this company, while they appear to be attentive to resolve your issues. It is a bunch of smoke and mirrors to give the customer the run around. UPDATE: After posting on here, I received a call from Steve. He apologized for the delay, and offered me a substantial discount, and followed through with follow up emails to me, and coordinated with the manufacturer to get the item shipped two me within two weeks. While I wish things had gone smoothly like this the first time. I understand there can be delays. Hopefully in the future fitnessblowout.com will have better communication to avoid frustration for both sides. I am a satisfied customer now.

I purchased a treadmill from Brad keys. I was pleased with his knowledge and on the conversation learned that he is a personal trainer in Los Angeles. He asked me a lot of questions to uncover my specific needs based on what my goals were. He was very friendly and professional. I got an outstanding deal on a unit that has lasted and in the 6 months of owning, i have changed my life and have lost an incredible 50 pounds. Brad calls me from time to time to check on me and has provided me with nutritional counseling when i've asked for help. Its great to deal with a company that cares about you and your goals after the sale. I've been emailing brad pics of my progress and he is very motivational and positive. this is a great company. anytime i've had an "issue", they were there to resolve it. this company gets 5 stars from me because there aren't too many companies out there with employees being so knowledgeable about what they were selling. i would recommend this company to all my family and friends. they were great. A.J. Constatine Black Rock City, NV

First shipment was lost by trucking company. I was told several times my treadmill had been reordered and had been shipped and I would be furnished a tracking number. I called and emailed almost daily. I finally received my product almost a month and a half from when it was originally ordered and they had my payment the entire time. They were not concerned with their customer once they received payment. I still have not received heart monitor that was supposed to be part of the deal and probably never will. I will never order anything or recomend this company to anyone. Bad experience.

Zero customer service response. No way to contact a live person who can help you, and they honestly don't care about follow-up. Even though I PAID IN FULL they still reported me to a collection agency and will not stop the collection agency from calling me. Avoid these guys like the plague.

This company is full of lies. The "free $500 lifetime" guarantee? Nonexistent. My elliptical is only 1 1/2 years old and the LCD is broken, the pulse rate doesn't work, and now the razor thin wire to the AC adaptor wore out into 2 pieces. Guess what. I get nothing. I call them and they tell me to go to Radio Shack or refer me to a company who will come check it out at about $35/hr + parts. Their price match guarantee is worthless too. Due to the "$500 lifetime warranty" they refuse to match any prices, saying their package is different. Well guess what, look at all sites and they're all the same. 1 year labor, 5 years parts. So I paid $1799 and saw it elsewhere for $1100. Just great. When I complain I get nothing but attitude, attitude, attitude. I've contacted BBB and they even lie to BBB. Can you believe it? I can. I'm taking them on in court and obviously, I'm going to win. Anyone wanna join me? :)

There liftetime warranty does not exist. It has been 4 months since I put in my request to get my treadmill fixed and nothing. The manufacture says that they are waiting on this company to fix the problem. They do not have a 45 money back guarantee, they have an "exchange only program." Consumer beware.

I received my machine 1 month later and it was not the one I ordered but a bigger one that does not fit in my house. Now, I want to cancel and I want them to pick up these two huge boxes that are in the middle of my living room. NO!!! they have to follow protocol, that means that I have to wait until the cancellation is procesed and I have to pay for all shipment expenses. What? It was not my mistake!!! Why do I have to pay the shipment back of a machine that weights 750 pounds when it was not my mistake? I did not order the wrong machine!!! Now, just hoping for this nightmare to finish, but how? when as soon as I go to my house I still have those boxes in front of my front door! This can not be true. My husband christmas present has become Nightmare after christmas!!! his present will be the 300 or more that the shiping will cost.