Five9Reviews of five9.com

The best CRM around!! Truly so easy to use and the level of customization is just phenomenal. I don't know how we would operate without it!

Hi, Five9 is a great dialer. I appreciate the help that is around 24/7 when I have a question or need help understanding. Thank you!

Been using Five9 for years, works well with Windows but not so well on MacBook hence the 4 stars. On MacBook the app will crash frequently.

Five9's reporting is amazing!

Five9 is a good cloud software system with complex functionalities, but their documentation and customer service is less than stellar. They don't seem to know their own product, so when I open up a ticket to resolve a case, I get stuck on the phone for a hour with someone who knows Five9 less than I do. I usually end up figuring the issue myself faster than they do. For this reason, I don't even open up tickets because I know the customer service staff has no idea what they're doing. The best thing to do is purchase premium support if you want to receive real customer service. That's been the best decision my company has made regarding Five9!

our latest rollout of verint QM with five9 was less than stellar. The network engineers are very unresponsive, and what was expected to be completed in one meeting session is now going on week 3 of not being resolved.

Great Service and easy to set up

Five9 is a fantastic company to work with. They offer a great and robust system and continue to strive to be the best in their field.