Poor
Based on 316 reviews
Fixd Repair2.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Getting repairs on your home has been much harder than it needs to be for far too long. Fixd joined the industry to change the home service market by putting the homeowner first. We offer upfront pricing, in-house technicians and on-demand scheduling through our app. We're giving power back to the homeowner so they can manage their home frustration-free.
Fixd Repair (fixdrepair.com) has 316 customer reviews on Folks Told, with an average rating of 2.9 out of 5.
316 approved reviews, newest moderated first
Tony M.
Plugged the Fixd scanner into my truck and it read the code right away, turned out to be an o2 sensor. Mechanic confirmed it so at least I skipped the diagnostic fee. The app takes a second to load sometimes but nothing major.
Orion
Purchased a sensor and it doesn’t work, never had worked. Scam , don’t wast your money.
AUDREY E.
Purchased TWO sensors. one for a Porsche the other for Range Rover.... One NEVER WORKED FROM THE START and the second, THE SERVICE WAS CUT OFF TWO DAYS AFTER RECEIPT OF THE SENSOR. Many promises that they will sort it and are goig to call me back..... were now A MONTH ON and they have done nothing... Guess this is yet another FRAUD, so beware, there seem to be no cheap or quick fixes if you have problems with car electronics!!!
James S.
I purchased an item from the website. It was my understanding that I had 15 days to try the product. What it doesn’t say is that 15 days starts when you purchase the product not when you receive it. I received the product on July 31 which left me with 7 days to trial. I was informed when I call to complain that they charged me to soon for their Premium service. I cancelled the service and got a refund.
charles
I paid $21.05 or this so called scanner. I haven't used it yet. BUT I got 2 withdrawals from my checking for $99.99 each. Nothing was stated about a monthly fee. I've called twice and was told both times a refund would be sent ; and the service cut off.THIS IS NOTHING BUT A SCAM. BUNCH OF CROOKS.
Lexy W.
On July 27th, 2022, Fixed came to my home to replace the compressor for my AC unit and charged me $1897.50. The compressor broke 3 months in November 2022 and Fixed came out 11/15/22 to check the unit. The technician said this was a common issue and explained that a faulty shipment was sent to them and telling me stories about shipments being dragged on the ground and that was caused of the bad compressors and that's why the compressors are now faulty. He said he will put in an order to get it replaced and because it's still under warranty and free of charge. The technician said that I will receive a phone call from them to schedule a time to replace the compressors. I was waiting for a call, but nothing happened, so I decided to call them to check on my status. The person on the other end told me that because I refused the work order they canceled the repairs. Well... that's a lie! I emailed Fixed and got it touch with Kristy Young. Her response was: " I apologize for the confusion. While some of the information provided to you was correct, the compressor is under manufacturer warranty and will incur no charge to you for the part. However, you will be responsible for the labor to install it, and the freon that is needed to complete the replacement. That total is $1897.50. Please let us know if you would like to move forward with this repair. Again, I do apologize that you were given incorrect information regarding what the compressor manufacturer warranty covers. We look forward to your response on moving forward with the repair. " so now they want ANOTHER $1897.50 for a compressor that worked only for 3 months!!!! I just paid them $1897.50 in July. What kind of scam are they running!!!! What did I pay for in July when I received a new compressor, now it's broken, and they want to charge me the same amount they did 3 months ago. SCAMMERS!!! And when we call they keep hanging up on us now!
Reply from Fixd RepairDec 27, 2022
Hello Lexy, We are very sorry to hear that the compressor that was replaced in July has failed once more. It appears that there is potentially a manufacturer defect. When the compressor was installed by Fixd in July the work provided came with a 30 day workmanship guarantee which has since expired. You were responsible for the freon and labor only as the compressor itself was provided free of charge by the manufacturer. You would have been advised of the 30 day workmanship guarantee at the time of service. This means that if the failure should occur again within those 30 days, Fixd would complete the repair once more free of charge. At the time of the 2nd failure, you were 3 months beyond the expiration of the workmanship guarantee. While the compressor itself would be free of charge from the manufacturer, the freon needed for the repair and the labor would not be covered by the manufacturer. This is just as it was for the original compressor replacement. Again we are very sorry to hear that the compressor has failed again. Ultimately, this repair falls outside the 30 day workmanship gaurantee and therefore the cost of the labor and materials will be the responsibility of the home owner. Our recommendation is to have the entire system replaced in order to avoid this issue happening again. A Manager with Fixd has reached out to you to explain the workmanship guarantee and the reason why you would be responsible for the freon and labor. Please follow up with them with any questions you may have. Thank you Fixd repair
Curt
HORRIBLE COMPANY - DO NOT USE THEM. I've been with fixd for several years, and tolerated the poor communication, ever changing schedules, and poorly qualified technicians when I do receive service. Today I have an HVAC problem, contacted fixd, and was told my agreement was cancelled, WITHOUT COMMUNICATION TO ME, due to "Cinch" purchasing fixd – a pathetic self incriminating excuse to reveal to a client. I expended hours this morning trying to have my agreements renewed, but total failure from customer service at three different management levels. So here I am in the summer heat of Texas, with a TOTALLY 100% FAILED company. I had my main home and 3 rental properties with fixd, all contracts terminated without communication, and I'm going to leave it that way. HORRIBLE COMPANY – FIND A COMPETENT LOCAL CONTRACTOR INSTEAD
Bob S.
I've had FIXD repair for the last few years (I believe 3), and while it was FIXD, everything was great. App worked which made submitting a request fast and easy. People answered the phones and emails were responded to in a timely manner - as a customer focused company should behave. But then - along came CINCH. They acquired FIXD, and immediately everyting changed. The app stopped working. Calls in to customer service were met with very long holds times. The website chatbot most days is offline. Emails go unanswered. Earlier this year in January 2022 we had an appliance that self destructed mid use. There was a loud pop - the house breakers blew - and after resetting the breakers, the appliance was dead. After struggling through the hassles of contacting FIXD/CINCH we finally got a tech out who identified the appliance needed a new electronics board and indicated they would order the part. Shortly thereafter - the claim was denied due to "normal wear and tear". Thats funny, first, Cinch thinks some sort of an electrical short is Normal wear and tear? And Secondly, if you read on the Shop CINCH Home Warranty site where they are trying to sign you up - they clearly indicate that normal wear and tear IS COVERED. SO which is it? Irrespective, I contact FIXD/CINCH and for the next 4 months they give me an ongoing run around claim they are reviewing and escalating the issue to help me get it fixed. Well, guess what - my policy expires today. In 4 MONTHS time (January through April) - speaking with agents, emailing, etc - you would think there would be a better answer. NOPE. So I call FIXD today, again. Sat on the phone for 45 minutes - no one ever answered. Chatbot is offline - no one monitoring there. I finally gave up and hung up. In this day and age - who has time to sit on hold like that? It's terrible service. Final say - The combined FIXD/CINCH is horrible. I would not recommend them to a single person due to the litany of customer serivice issues and denial of my claims. I also feel like when CINCH took over, my policy and coverage shrank - but, I wouldnt really know because I cant actually get through to report any issues. Dont waste your money. Talk to a friend and get a referral to someplace with better service. When something breaks in your home - your warranty should be there to help out, not cause you additional pain.
Reply from Fixd RepairApr 28, 2022
Hello Bob, we are sorry to hear of your dissatisfaction and would like to get a detailed look at your account to address the issues you have spoken of. We are unfortunately, not able to locate your account from the information provided here. Please email [email protected] with your address and a manager will reach out to assist you. Thank you!
