Excellent
Based on 115 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your brand is our business. We understand your need for quality, service, and reputation. We have serviced almost every Fortune 500 company out there, so rest assured that your brand is safe in our hands. With our LifeTime Warranty, our dedicated Account Executives guarantee that your product will arrive on time and just as you had pictured it. Our Totally Unlimited LifeTime Guarantee protects your products, for life.When you work with us, you get us all. Our Art Department, Our Fulfillment capabilities, Our unmatched supply-chain, we assure you that you've never seen anything like this. Ask about how we can service all of your branded needs, and see why most of our customers are customers for life.
FlashCoast a Promodealer Company (flashcoast.com) has 115 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
115 approved reviews, newest moderated first
Robin L.
Their customer service was excellent. They did two mock ups with different logos and sent them back right away. Any questions I had were answered within a couple of hours. The ordering process was easy and we received our completed order even sooner than expected. Everything looked great.
Kerry Q.
The representative, Stephanie, who assisted me was knowledgeable, helpful, and very quick in handling our order. We have always been pleased with the quality of the products and wouldn't hesitate to order with FlashCoast again.
Massachusetts Based Meeting P.
We ordered USB devices for an annual event; however, the product arrived with the wrong logo and did not function. Stephanie was responsive and agreed to provide replacements in time for our event the next day. The devices arrived shortly after registration, but the data load was embarrassing showing a folder with my business name (unrelated to the event). In both cases, Flashcoast failed to review/test the devices, which would have alleviated a tremendous amount of stress, time, expense, and embarrassment. We emailed our sales rep and she hasn't responded to my communications.
Reply from FlashCoast a Promodealer CompanyMar 11, 2016
Hi Jennifer, We are aware of the situation. We appreciate you being a longtime customer of Flashcoast and sincerely regret the inconvenience. We see here your entire order has been refunded and we have made our production department aware so this does not happen again. ~~The Flashcoast Team
Mary D.
Quick Quote response, Product was what had expected and the quick ship request was accomodated
Karla L.
Stephanie was great to work with, the turnaround time for the product was fantastic and the product turned out perfect! I will be ordering from FlashCoast again!
Eric W.
Very simple platform to get what you need. Request quote with uploaded logos and they get back very quickly. Ordered and here in a week.
Laura
My organization had ordered from FlashCoast in the past. When I emailed the person who had been our rep before I received no response. Two weeks latter, I emailed the generic "Sales" address available from the website - and only then did our rep email me. We were able to work out the details of the mock ups I wanted to see, at which point I again waited over two weeks without receiving the requested mock ups. I emailed again to follow up and received a curt email that said, "I have re-attached the mock up for you." Only one mock up was attached. I had requested 5 mock ups to choose the one to best fit our needs, and I had NOT previously received an email with the mock ups attached. Once I did finally receive the mock ups and place my order the process went smoothly and we received our order correctly and in a reasonable time frame. This is a good product and a very reasonable price.
Reply from FlashCoast a Promodealer CompanyFeb 10, 2016
Hi Laura! Thank you for sharing your experience. We did go back and look at the notes and do see your Account Executive had tried reaching out multiple times to clarify some questions about your requests. Please feel free at any time to call us if you think there is a communication breakdown! We thank your company for the many re-orders and look forward to doing business with you again in the future. ~~The Flashcoast Team
Jesse
had a great experience from the beginning. very helpful and easy to get what i needed.
