Flatbike, Inc.Reviews of flatbike.com

Low Key Company But definitely Over Deliver , Great Products and easy installation , Is exactly what is needed to have my bike easier to store when traveling it's more compact , & no snags Thanks ...

Friendly, informative fast & efficient. Thanks to Bob

I just ordered my third THINstem and can’t wait to get this 3rd gen unit on my bike to see how it’s changed! How could it be any better? The other 2 are installed on a pair of Haibike Sduro Cross’s that I store in my garage with a pivoting front tire mount. I’ve also got Flatbike detachable pedals on these bikes. What’s cool is that this combo allows me to paginate them like the pages of a book and fold them back against the wall for a ton more walking room in my 1-car garage. This THINstem allows me to add another page to this book - an eMountainbike.

My job was made so much easier today (because of second generation pop-off pedals) to: (1) remove the pedals on my Dahon K3 (2) pack it more easily into a dimpa bag from ikea (3) board my local bus to travel to catch up with a friend for coffee Thanks to Flatbike for this great innovation

Prompt, frirendly, efficient service

Customer service is why the 5 stars was given! If there were 6 stars then they would have been given. We reached out to Bob with our questions and concerns over a folding bike to meet our needs for our RV adventures. Not only did Bob communicate his knowledge and experience with Change Bikes he took the opportunity to go several steps further asking us for specifics about our cycling experience and expectations for future cycling. The partnership between Bob and ourselves enabled us to select the best fit for our needs. To ensure that we would have a perfect match Bob addressed my wife’s needs for a low seat and upright position with added components to accommodate her concerns. Suggesting the correct drivetrain to ensure she could conquer the toughest hills will be greatly appreciated. For me having some experience with road bikes and multiple “century rides” I had put some “can this be done” questions to Bob as I did not want a stock drivetrain set up. Bob asked the right questions did some research and offered a custom set up that would suit my style of riding then did all the mechanics to make this work! Email communication was prompt and detailed with the precise details provided to assist the customer with deciding on your purchase. Flatbike offers Veteran discounts which as a veteran like Bob, was greatly appreciated. This was the throwback customer service of days gone by from a great company run by a great guy! Thanks Bob Tom and Red Loving Life Hitched Up

Flatbike went the extra mile and fullfilled an order against the clock so that I could take my bike with me to Costa Rica. Overall great experience and advise from Bob. The bike came perfectly packed, and was very easy to assemble, ready to ride!!

Thoughtful, quick service