Reply from Flourish PresetsJun 22, 2024
Hi Izzy,
Alexa here from Flourish Presets. I hope you are doing well.
I’d just like to assure you that Flourish Presets is a reliable & trustworthy company, and in no way would we collect money without releasing the digital products that our customers paid for.
All digital file downloads are INSTANT. Once payments are made, all our customers receive access to their files IMMEDIATELY after their payments have been posted and their purchases have been completed.
In the rare event that customers don’t receive their presets due to technical difficulties, we make sure to contact them and proceed to resolve the issue. In addition, customers also reach out to us via [email protected] during these times and we ALWAYS make sure to attend to their concern immediately (within 24-48 hours).
Right now, we would really like to help you -- as we always do for our customers! However, upon checking all our emails and order list, we couldn’t find any queries and orders made under your name, or received any emails about a similar situation to the one you are describing.
If possible, please provide us with your order number/email address or email us at [email protected] so we can assist you further. In addition, you may contact us on our Facebook page at www.facebook.com/flourishpresets. Rest assured, your digital files will be sent to you right away once your order is confirmed, and we will be here to assist you all throughout the process.
We are a small company that always strives for improvement. If you encountered any problems upon using our product or service, rest assured we will devote our time and effort to help you resolve the issue.
Looking forward to hearing more from you!
Best regards,
Alexa
Flourish Presets