Fluid MarketReviews of fluidmarket.com

Same like all other reviews, these people are scammers. This took over $1lk from me only to deny me of a rental. It takes many days to get those funds back from the so called refund which I am not even sure I am getting. I RECOMMEND NOT USING THEM, I AM WORKING OM REPORTING THEM EVERYWERE I CAN STARTING HERE. I HAVE YET TO GET A REFUND STILL SO AT THIS POINT I AM NOT SURE ONE WILL BE ISSUD, THERE IS THE SAME SO CALLED REP EERYTIME I REACHED OUT THEY DO NOT OPERATE CORRECTLY AN WILL SOON BE SHUT DOWN!!!

really bad service, chose the wrong time for the reservation and didn’t bother to help out. igniceo is not the best person there. they charged my card 2 times and didn’t give me the truck. my name is Haider.

Here is what to expect from renting with Fluid rental. They are going to charge you a $150 deposit before the rental fees or any add ons. That fee will take 5-8 working days to be refunded. They will charge you an exorbitant amount for fuel if you return the vehicle without refueling it. They claim it has to have as much as it had when it was picked up - but I suspect based on what they charged me that it was the cost to fill the tank. Never assume the mileage is free. Each vehicle can potentially handle mileage charges differently, so make sure to thoroughly look at the details for each vehicle you may potentially rent. These things are outlined in their FAQ but most people never read that stuff till they have a problem. Other than that - the experience was good. Vehicle location was convenient, ran well and drop off was convenient.

My encounter with Fluid Truck has been nothing short of a nightmare. After a regrettable incident involving one of their vehicles causing damage to my property, I reached out to them for assistance and resolution. Little did I know that I was about to embark on a frustrating and disheartening journey that would leave me feeling abandoned and utterly disappointed. Despite waiting for several months, their response, or rather lack thereof, made it abundantly clear that they had no intention of taking responsibility for the damage caused. The sheer level of negligence and disregard for customer satisfaction exhibited by Fluid Truck is appalling. From the moment I reported the incident, I was met with nothing but empty promises and constant delays. Countless phone calls and emails went unanswered, leaving me in a state of perpetual anxiety and uncertainty. It became increasingly evident that they had no intention of addressing the issue promptly or providing any form of compensation for the damage they had caused. To make matters worse, when I finally managed to get a response after months of persistence, I was met with the shocking revelation that I was on my own. Fluid Truck blatantly refused to acknowledge their responsibility, citing absurd excuses and shifting the blame onto external factors beyond their control. It was a devastating blow, realizing that I would have to shoulder the financial burden of repairing the damage caused by their negligence. This callous dismissal of their duty to rectify the situation only served to compound my frustration and disappointment. In the end, my experience with Fluid Truck has left me feeling utterly betrayed and unsupported. Their lack of professionalism and failure to take responsibility for the damage they caused is not only a clear reflection of their character but also a testament to their disregard for customer satisfaction. I strongly caution anyone considering engaging with this company to think twice, as they have proven themselves to be unreliable and unwilling to rectify their mistakes. Save yourself the heartache and frustration by seeking out a company that values its customers and upholds its responsibilities.

We needed a van for our business. Fluid advertises "Fleet Rentals Made Simple". The process is significantly more complicated than Uhaul, Penske or Enterprise. We paid for the rental and uploaded all the required documents requested at that time (driver's license, etc). On the day of the rental, they refused to rent us the van unless we provided a copy of our lease. I don't know about you, but I don't walk around with copies of my lease. We've spent $20,000+ on rentals from Uhaul, Penske and Enterprise for our business - never had someone withhold the rental because we didn't show up with a copy of our lease. They also refused to issue a refund, so we had to file a chargeback with our credit card. The most frustrating aspect is that we had paid labor waiting to use the truck to move inventory - we had to waste time and money rushing to find a replacement vehicle. You cannot count on Fluid truck rentals.

quite the little scam this company has going. They book a truck then low and behold, it's not available after they force you to pay for it upfront. Their app is clunky at best and would not, despite REPEATEDLY resubmitting, capture license information. What a waste of my time.

Go ahead and rent a vehicle from this sham company. Here's what will probably happen: hours before you are due to pick up your rental, your reservation will be cancelled, and you will be forced to find an alternative somewhere else. This company is in its infancy. They don't have their system dialed in yet. What happens is big companies rent a van, and extend the rental indefinitely, which screws everyone else who rented that same van. They don't charge a penalty, so studios and others have found a way to "sit" on a fleet for as long as they want. It would be great if fluid would set their system up to discourage that, but they don't. In fact, if you call customer service, you will be connected to someone overseas that will just say how sorry they are, and (in about ten minutes of wasting your time) that they are powerless to help you. So much for customer service. So there you have it. If you need a van, but you don't REALLY need it, go ahead and use fluid. Good luck!

Terrible! I was charged fees by the truck owner that were completely out of line with no proof and the only solution I got from Fluid is to message the lender. Fluid's app is tough to navigate, their customer service is confusing, and they completely abandon any responsibility for the user experience and charging of excessive fees.