FLX BikeReviews of flx.bike

I ordered the Babymaker Pro in October 2020. I had a message that it was on its way and then another saying that it had been 'bumped'. I have offered to have any colour as long as it is a 19 inch Pro. I have had some polite emails saying to wait for the last 4 months but no specifics, timescales etc. This is a pity as I have been really looking forward to the bike. We are on the last few UK shipments now and wonder if I've just been forgotten. Thank you for your response - if you send me your contact details I will happily give you my email (I have been dealing with Sarah D and Miranda at FLX #34019 cont id 13725).

I bought and paid for my FLX Babymaker Pro in July 2020 and for twelve months I heard absolutely nothing from the company. By late summer 2021 I started to enquire about the situation for delivery and eventually I received impersonal generalisations including an amazing response that they could not give me any further information, but they assured me that it was in progress, and I would receive it soon. Of course, that was a totally useless and unhelpful response. So, I followed this up with regular emails and I received occasional generic and uninformative replies. Toward the end of 2021 and some eighteen months after purchase I was becoming enraged, and I was contacted by a senior member of FLX staff who apologised profusely for their failings, and he suggested that FLX swich form the Babymaker Pro to a new bike that was shortly to be manufactured in the USA. This staff member had clearly been instructed to clear up the backlog of significant issues as so many customers were still awaiting their goods after over eighteen months and longer. He indicated that there had been quality control, production issues along with transportation difficulties. I indicated that I was reluctant and after discussion he offered a nominal compensation to affect goodwill. At that point we failed to agree, and it was passed to another senior member of staff, and she stalled and offered some unhelpful suggestions and weak explanation s for the situation. By this time, any confidence that I might have had with FLX had dissipated and I just wanted the money back. In the end after weeks of communications and hurdles that FLX placed in the way to frustrate the refund I finally received the return of the purchase price two days ago. As a result of my experience over the last nineteen months where FLX proved to have appalling communications, dreadful customer service, weak controls over production and quality control I concluded that I would never associate with this company again. As a result, I would advise any customers/potential customers to avoid FLX and do not place your money or rely on their product quality. Sadly, I have seen many FLX customers around the world experience a similar frustrating and stressful experience with FLX and I would urge others to rethink their purchase if they are already committed and those who are considering a purchase to think again!

I love the bike, the quality, the design and the overall concept. FLX takes seriously what they put out there. I sincerely believe the FLX team does their best to deliver what is possible considering the circumstances (a pandemic, a global logistics nightmare and people's Amazon prime no patience culture). Do your research, pick your bike and let the FLX team do their thing. When you get it, you won't regret it and you'll feel the price was right.

If you enjoy changing tires, this is the bike for you. My wife and I each got one last year. Both of her tires blew out on the second ride. I use mine day to commute to and from work and I have lost count of how many flats I've had. On top of the shoddy tires and wheel construction, the battery lasts a third of the distance the manufacturer claims. If I'm lucky, I get fifteen miles out of a full charge, nowhere near the forty five advertised. Several months ago, the display on the bike stopped turning on approximately half the time. Then, it would read ten mph, regardless of how fast I was going. Two weeks ago, the speedometer stopped working period. Tech support has being utterly useless and claims either every problem is my fault or the bike is out of warranty. I can't even sell it because I'd feel guilty leaving someone else with this piece of trash bike.

I am a guy who is about 260+ pounds depending on the day. Last week, I ventured to participate in a 30 mile ride to benefit kids with autism in the Georgia market (8th annual Journey for Autism ride) – November 13th 2021. I was trepidatious as #1 it was a different route that I had never ridden before, #2 I hadn’t done anything beyond a 20 mile ride in the last couple of years and #3 didn’t think the Babymaker Pro would last that long with respect to the battery. I rode in PAS 1&2 most of the time. PAS 3 on climbs and hit up to 38mph on descending hills. I shattered all my concerns and made it back to base with one bar left on the Babymaker Pro. I love my bike and will continue recommending it to anyone who will ask and listen. Thank you #FLX family!

It rides like a dream and it gives me the confidence to ride further and explore more!

Ordered a bike back in February, still no bike by November. They sent email saying if I change the color and handlebars it would ship within 2 weeks. Still no bike being shipped 3 weeks later. Have called, left numerous messages. No returned calls. Finally received a bike, not the one I ordered. But the color I changed to. Build quality is good, paint is very nice. Rides nice seems comfortable

If I could give this bike six stars, I would! It is an awesome bike and it has truly changed my life. I’d like to work, I bike for errands, I bike just to sight see. Rides like a dream. I was worried that I might be too big for the bike, I am 6‘3“ tall and I weigh 230 pounds. The bike fits me perfectly. I don’t quite get the range that I would like, but I’m sure it’s because I’m a little heavy for the bike. I should work on that. Thanks again FLX.I love the bike.