South African AirwaysReviews of flysaa.com

They cancelled my evening flight to Cairo on Friday. Didn't offer a new flight until Sunday evening. Awful communication and will easily abandon you. Worst airline I have ever encountered and I have flown a lot, including around Africa.

Very good experience flying by this aircraft. Gentle crews, Natasha and the other young gentleman. Good and hot food. Good service and safe travel with the pilots. 🙏🙏🙏

I cannot recommend SAA enough. Had an early flight from JHB to PLZ recently and back today. Both ways the service was flawless from check in to boarding to the flight itself. All staff were friendly and efficient. Thank you SAA

Tonight I called SAA UK reservations line for help. We were flying into JNB tomorrow morning and our domestic SAA flight to CT had been cancelled and rebooked to a later time. This didn’t suit us at all as we were due to arrive in time for a wedding tomorrow afternoon. We dealt with a KABELO NZIMANDI and she was OUTSTANDING!! She was polite, professional and extremely helpful throughout our call and managed to move the 3 of us into an earlier flight! She literally saved the day 👊

I would like to formally express my dissatisfaction with the experience we had on our recent flight from Mauritius to Cape Town. The original flight from Mauritius that I paid for was cancelled and replaced with a flight on a smaller aircraft. There was extremely poor communication and a great deal of confusion on board when we were informed that we would be flying to Johannesburg instead of directly to Cape Town, as originally booked and paid for. The landing in Johannesburg was particularly concerning. Conditions were perfect, yet the landing was extremely rough. It felt unsafe and unprofessional, raising serious concerns about whether the pilot was inexperienced or in training. As a result of the impact, I jarred my back, and my daughter, who is pregnant, was also affected. This experience caused unnecessary physical discomfort, emotional stress, and inconvenience. I believe this situation was handled poorly, and passengers deserved better communication, planning, and care. Never again will I fly SAA. No explanations from any SAA department can rectify what happened. If I could give 0 stars I would.

Our flight from Perth to Johannesburg was cancelled after all passengers had arrived at the airport and no-one had been notified. Even the SAA ground staff didn't know what was going on. We then missed our onward flight to Cape Town due the rescheduled flight leaving close to 30 hours later. Ground staff at SAA in Johannesburg were clueless and it took some 2 hours for some-one the ground to get us help. Some of the seats that we had pre-purchased for the outbound and inbound flights between Perth and Johannesburg were not given to us and SAA refused to refund us unless we produced a letter from our bank to confirm our bank details even though we had paid by credit card and they were quite happy to take our money from that credit card, nor could we provide bank details via email as that too was refused. It would have cost more than the refund was worth to have taken time off work to go the bank to obtain a letter. For security purposes a bank would not provide a letter without some kind of personal identification. SAA staff are not the friendliest and it has put me off ever flying with this airline again.

Truly disappointed with the customer service agent at the Durban international airport. Leoni Chetty was rude, unhelpful and very obnoxious.

As horrific an airline as you could want to experience. Never again for sure. I was at Sao Paulo airport trying to fly to Johannesburg. I forgot my yellow fever booklet. I appreciate it's needed to fly to South Africa. My wife sent it online, I offered many different options - like a health review. I hadn't even been in Brazil 24hrs was only like a transit. Although, I accept responsibility for the issue - the level of disdain the staff showed me was extraordinary. I wasn't rude, didn't shout or argue - I was just looking for any solutions. The staff bar perhaps one didn't show any compassion whatsoever. No empathy, no look towards options or solutions. It's an airline I would wholeheartedly avoid.