FlyWorldClass.comReviews of flyworldclass.com

Reply from FlyWorldClass.comJan 13, 2021

Hi Naumara, We thank you for your patience and share in your frustration as the airline has taken a significant and unreasonable amount of time to refund you. We as much as you would like the airline to expedite their process to provide this to you. First and foremost it is important to address inaccuracies expressed in your review that are completely and factually false. We have been in correspondence for months, and it is regrettable your review does not take into account the context of those correspondences. 1. You were indeed booked on a valid ticket and there is a record of it. This can be confirmed on credit card statements which show that the operating airline was the one to process payment for your tickets. You additionally received a confirmation document that was generated from the airline website. Given the fact that your ticket was issued and a charge was made by the airline for the reservation, the lack of record may have been a grave miscommunication on the part of one airline representative you spoke. The truth is the status of your ticket is not able to be modified due to a credit card dispute you had made which limits the ability to access a reservation for modifications. This fact has been addressed months ago. 2. You are due a refund and your money is not gone. It is true that the refund is significantly being delayed by the airline, but to no fault of Fly World Class. We have followed all proper steps and protocols to get is processed as expeditiously as possible. However, the credit card dispute placed for part of the transaction created significant issues. Additionally, the airline's staffing changes due to the pandemic result in the significant delays to process a refund. Despite a misrepresentation of our service through a false and defamatory review, we now as always are committed to consistently providing you and all our customers with excellent service. While it is very disappointing that after repeated mutual understandings of the facts, we are at your blame regardless of fault. Do know that now, as always, we will certainly be keeping you informed with any updates regarding your refund as soon as the airline provides us with an update. We sincerely look forward to the airline providing you with the due refund directly to your credit card. -The Fly World Class Team

Reply from FlyWorldClass.comDec 10, 2020

Hello Emma, Thank you for taking the time to leave us a review. We sincerely regret the experience you had in London when trying to board your originally booked itinerary. Fly World Class prides itself on not only excellent service but for being a great value. In some ways, we missed the mark on that in regards to our communications with you, and we would like to sincerely apologize for that. As an organization, we value customer feedback as it helps us strive for constant improvement as it allows us to better understand our clientele and their experiences. Your situation is really complex and while not ideal, we truly hope that in perspective of everything holistically, you will have a more positive reflection on the overall experience as you were able to miraculously circumvent Australia's 14 day government mandated quarantine. Allow us to say that we confidently do not solicit ourselves as experts in the immigration (visa) field as it is both complex and ever-changing. Our goal is to provide our clientele with first and business class tickets at a fair and reasonable value. If the notion of being a travel agency made any unspoken or unwritten implications that we can provide immigration advice, we regret that misrepresentation. We are sure to include in our contract terms and conditions that our passengers are responsible for any passport and entry requirements of their destination. As travelers such as yourself going to Australia are aware, the number of passengers allowed to enter the country is limited which effects airline schedules that are volatile, usually with limited advanced notice to schedule changes. We share in the frustration you and every traveler attempting to return to Australia face as these trying times make getting home a delayed and seemingly impossible task. We are glad to have been of service to you and assisted you in booking your tickets and getting you on a viable itinerary back home in line with our ticketing agreement contract that you had signed and completed. In taking the time to thoroughly review and to the best of our understanding interpret why you were denied boarding, we are left with an unclear answer. Our role, solely as a provider of tickets, contradicting information from airlines and government agencies regarding restrictions, and the mismanaged enforcement of travel regulation practices seems to have resulted in an unfortunate turmoil. However, it also created what seems to be a rare and isolated opportunity that aided you in traveling from Europe to Australia without ever undergoing a quarantine on arrival. Based on the Australian government website with travel information pertaining to the pandemic: covid19.homeaffairs.gov.au, there is no mention of exclusive flights or routings from New Zealand that are a quarantine free flight upon disembarking in Australia. The website does mention that the "safe travel zone is an agreement with another country to travel to Australia quarantine-free, provided a traveller has not been in a COVID-19 outbreak location in the last 14 days." At this time New Zealand is the only country on that list. Which makes it highly unusual but situationally fortunate that you were able to transit through New Zealand to arrive in Australia. We and we presume you would be perplexed at the fact that you were denied boarding because of your originally booked flight from New Zealand to Australia, however you were not denied boarding based on the safe travel zone requirements a few days later. It seems to have been a fortunate oversight by the airlines and airport immigration to have allowed you to successfully travel. It is important that we address the unpredictable volatility of ticket pricing to Australia. Due to the government mandate limiting passengers entering Australia drives prices up as flights get cancelled. It is a remarkably unfortunate predicament that results in inflated fares once the apparent operating flight is made clear. While the fare certainly increased exponentially, we were still thankfully able to get you the best pricing available. The steps of your journey home and that of many Australians has been far from ideal, we are so honored to have been able to get you there. We are also glad that you were able to miraculously board the quarantine free flight as per your request, that enabled you to avoid entering the mandated quarantine requirement. As mentioned before, we look to our customer feedback to understand how we can improve, and will certainly reference your experience going forward. We also additionally would like to invite you to continue the conversation by emailing us at: [email protected] so we can continue to assist you and learn more about your experience. We sincerely thank you for booking with us, and wish you a festive and safe holiday season. -The Fly World Class Team

Reply from FlyWorldClass.comMar 26, 2021

Hello James, Thank you for taking the time to leave us a review. We regret any poor experience you may have incurred while using our service due to pandemic related refund delays imposed by airlines. Highly discounted tickets are subject to airline and consolidator fees when making changes, cancellations for credit and cancellations for refunds. The charge for the tickets was charged directly to your credit card by the airline and any delay in refund was a result of that airline directly. This is due to a delay in the airline processing the refund once requested. With that said, we are extremely glad the airline was able to confirm the refund being issued at the beginning of December, making it at least one month earlier than the originally anticipated and expressed timeline. We understand that your experience was not up to our world class standard as a result of pandemic related airline processes and airline/consolidator fees. We look forward to having the opportunity to regain your trust and business and would like to thank you for booking with us. -The Fly World Class Team

Reply from FlyWorldClass.comMar 26, 2021

Hello Andrew, Thank you for taking the time to leave us a review. We genuinely regret any poor experience you may have incurred while using our service as a result of ever-evolving changes in global travel. We understand that your experience was not up to our world class standard, and we want to be certain to address your experience. Firstly, we would like to assure you we are ASTA affiliated, and have not had a lapse in such affiliation. The ASTA website can be challenging to navigate, and regrettably led you to incorrectly believe we are not affiliated. Do know that we can be searched by typing the name: "Fly World Class" under the "Member Directory" which will direct you to our member profile. Searching our url: flyworldclass.com or not properly spacing each individual word yields no results. You can confirm our affiliation on the ASTA website with the following link: https://my.asta.org/organization?ID=900275096&firstName=Jack&lastName=Ziadeh&companyName=Fly%20World%20Class,%20LLC Regarding the experiences you and many people traveling to Australia endured in securing flights, we and many others share in the frustration that resulted from competing if not, often not updated information from various verifiable sources such as government websites. While we are indeed experienced at assisting our clientele book complex itineraries that require extreme attention to detail, we recognize that our expertise was not able to be aptly applied to your interaction with us. To be sincere, no one including ourselves has experience, let alone expertise in navigating ever-evolving regulations resulting from a pandemic that impact flight schedules, subsequently limiting arrivals on a continent to 6,000 people a week. While that does not change what happened, we would like to express our gratitude for your patience as we used our industry resources (through our network of ticket suppliers) to get you a discounted ticket. In our efforts to do so, we want to assure you we only sought out valid itineraries and provided confirmed itineraries. Regrettably, we have no control over knowing about involuntary changes in advance as these decisions are made by the airline and/or governments based on the limited passenger flow and the impacts on each airlines business. It is clear that our best efforts were not sufficient as the valid itineraries you were ticketed on indeed resulted in schedule changes and cancellations. Subsequent available itineraries did not meet your expectations at which point we were certain to provide a full refund to resolve the matter so you could book travel elsewhere without securing a discount through us. Again, we would like to sincerely reemphasize our genuine appreciation for your patience in attempting to assist you throughout this process and thank you for booking with us regardless that your tickets were refunded. All of us here at Fly World Class hope you were able to make the journey home safely and expeditiously and look forward to gaining your trust and business in the future. -The Fly World Class Team

Reply from FlyWorldClass.comMar 26, 2021

Hello, Thank you for taking the time to leave us a review. We sincerely regret any poor experience you may have incurred while using our service as a result of an airline related billing issue. We understand that your experience was not up to our world class standard. With that said we firmly stand by the service and assistance we continue to provide to you as we continue to work on securing you a refund from the airline that processed the charges to your credit card. As a result of a credit card dispute (also known as a chargeback) that you placed on part of the transaction, as well as the ticketing airline's delay in processing a refund to your credit card, we acknowledge that receiving your justly due refund has been significantly delayed. This explanation has been provided in numerous direct correspondences and understood by you, however due to continued delays on the part of the ticketing airline to process the refund, we are being held accountable by you. We sincerely have done everything within our control to address and rectify the issue, and truly share in your frustration as there is nothing that we want more than to resolve this issue. We understand you feel as though you are receiving a run-around, and we too share in that, as we have only diligently relayed the information to you as we receive it and have been nothing but transparent throughout this lengthy process. While your frustration at this situation is completely justified and understandable, it saddens and confuses us to know that you believe we are anything but a genuine business that provides service with integrity. For us to be inaccurately deemed fraudulent by you is baseless as we have been and continue to be on your side. The fact of the matter is regarding your refund is that the tickets were processed by the ticketing airline's credit card merchant. We have nothing to gain from delaying your refund. We hope that in consideration of the facts, that you will reconsider your negative review and remove any defamatory mentions of fraudulence. As always, know that we are on your side and will continue to be of assistance to you for anything you need regarding this reservation. We would like to thank you for booking with us and we look forward to gaining your trust and business. -The Fly World Class Team

Reply from FlyWorldClass.comAug 15, 2019

Hello Duncan, Thank you for taking the time to leave us a review. We sincerely regret any poor experience you may have incurred while using our service due to an untimely response from your travel consultant. We understand that your experience was not up to our world class standard. As expressed to you by the sales director in a personal follow up upon receipt of this review, with the volatility in airline pricing and availability that it is best to be presented with itineraries once ready to book. We would hate to do anyone the disservice of presenting an itinerary and pricing that come time to book even a day later may not be available for the same price if at all. We fully recognize that you were not expressed this information or general response in a timely manner when first reaching out to us by submitting your quote request. Again, we would like to thank you for submitting a request with us and we look forward to gaining your trust and business. We would also like to thank you for your honest and informative review and following correspondence that will allow us to use this experience as a training moment. For future assistance, please reach out to [email protected] and we will have you personally attended to by one of our senior travel consultants. -The Fly World Class Team

Reply from FlyWorldClass.comJul 8, 2019

Hello Steven, Thank you for taking the time to leave us a review. We genuinely regret the poor experience you initially incurred due to what you and your travel consultant had initially discussed not being accurately offered in the DocuSign contract. The consultant regrettably sent you a business class itinerary with corresponding pricing in lieu of the one in first class with corresponding pricing that you had anticipated on booking. Once an electronic document is signed, our booking team immediately secures the tickets for the itinerary in a signed contract, which in this circumstance was business class. Upon learning that the signed electronic document was not what you had expected, our team immediately voided the tickets and payment. We acknowledge that your experience was not up to our world class standard due to a lack of attention to detail. With that said, our management team has tried to reach out to you in efforts to regain your trust and continue to do business with you. We have not received a response from you as of yet. Kindly know that we would be honored to have the opportunity to regain your trust. We truly look forward to personally assisting you with any travel needs you have and welcome you to reach out to us directly by emailing us at: [email protected] -The Fly World Class Team