Reply from FOLIGAINApr 11, 2026
Dear Felix,
Thank you for your feedback and for sharing your experience.
We’re glad to hear that your order arrived promptly, but we’re very sorry about the issue you encountered with the foam. This is certainly not the experience we want for our customers. While the foam can sometimes change consistency due to temperature fluctuations during transit or storage, even when not obvious, it should still remain easy to apply under normal conditions.
We’re happy we were able to resolve this quickly with a refund. Please rest assured that we stand behind all of our products, and if anything like this happens again, we will always make it right. Your satisfaction is very important to us.
For future use, here are some important pump instructions that can help ensure proper dispensing:
IMPORTANT PUMP INSTRUCTIONS:
Shake well before each use to help ensure consistent foam dispensing.
This product is packaged in a nonpressurized air pump bottle.
Before first use, prime the pump by pressing it several times until foam dispenses.
Always hold the bottle straight upright when pumping.
Do not pump at an angle or upside down.
Press the pump firmly and fully each time.
As the bottle gets low, a few extra pumps may be needed to re prime the dispenser.
If foam does not dispense properly, gently tap the base of the bottle on a flat surface, keep the bottle upright, and pump again.
Do not open, puncture, or disassemble the bottle.
If you’d be open to it, we’d be glad to send you a replacement or recommend alternative formats that may better suit your needs.
Please feel free to contact us anytime at [email protected] with your full name and order number, and we will be happy to assist you further.
- The FOLIGAIN team
