Excellent
Based on 81 reviews
Fond & Faye4.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Fond & Faye Facial & Body Bar, based in Rutherford, New Jersey, provides spa services for the hardworking and fabulous women and men who have found the balance between life, work, and play. At Fond & Faye, we aim to elevate our clientele to their highest potential with our organic, locally sourced body products (because why choose anything else?), as well as our contouring services for the face and body, and results-driven facial experiences. We provide tailored services for each client's needs, from our Classic Facial & Body Experiences to our Platinum Facial & Body Experiences and everything else in between.
Fond & Faye (fondandfaye.com) has 81 customer reviews on Folks Told, with an average rating of 4.9 out of 5.
81 approved reviews, newest moderated first
Margaux
I love this place girls are so welcoming nice and talented. The lymphatic massage is amazing!
Reply from Fond & FayeSep 21, 2023
We're thrilled to hear you love our establishment! Our welcoming and talented team is dedicated to providing a great experience. We're delighted that you found our lymphatic massage to be amazing. Thank you for your positive feedback!
Elizabeth
Loved this Place and the technician I had. The place is clean, high tech, and the personal is pleasant and helpful. I was able to get a last min booking with them on my birthday and I enjoyed it!!!
Reply from Fond & FayeSep 21, 2023
We're delighted to hear that you loved our place and the Esthetician Brenda who assisted you. Our commitment to cleanliness and using high-tech facilities is paramount, and we're glad you found our staff to be pleasant and helpful. We're thrilled we could be part of your birthday celebration and that you enjoyed your visit! Happy belated birthday!
Unsatisfied C.
I originally found this business on Groupon and thought I would give it a shot. My first appointment for a facial was fine and I had no issues. I ended up purchasing additional treatments directly through them and probably spent over $500 in various treatments and products after the first facial. I purchased 2 skin brightening treatments & After my first skin brightening treatment the skin around the area was red and irritated and it seem to make the skin darker. It essentially felt like I was burned. I called and asked for a refund for the second skin brightening treatment I had purchased because I no longer wanted it due to my experience. I was told they do not give refunds even though I had not used the second one yet. I wasn’t even asking for a refund for the occasion where I was burned only for the unused treatment but I was told I had to pick another service, so I did. I picked a facial because I thought that would be safe since I had a good experience the first time with the Groupon facial I had purchased. Fast forward to my appointment for the facial that was scheduled for 11am. I arrived at 11:15 only to be told my appointment was forfeited due to their policies. Keep in mind this is an extremely busy street and they have no parking lot for their business. I was told I could not receive the service nor the amount I paid, not even as a store credit. They basically just kept my money! I would think they’d just deduct the 15 mins from my treatment time or charge a fee and ask me to reschedule but to completely cancel my appointment and keep the full amount I paid for the treatment seems unethical in my opinion! I understand that is their policy but a one time exception could have been made, especially for a return customer that has spent a good amount with your business, again only my opinion! I found this place in March and I had high hopes and thought I found a better solution since it’s closer to me than the other med spas I normally go to. Unfortunately, due to the experiences I described above and their policies I won’t be returning.
Reply from Fond & FayeJul 26, 2023
We are truly sorry to hear about your negative experiences and the issues you faced with our services and policies. We appreciate your honest feedback and take your concerns seriously. Unfortunately, we were unaware of your initial concern where you stated your skin was darker and felt like you were burned. We deeply apologize for any inconvenience caused during your visits. Your satisfaction and well-being are important to us, and we value your feedback to help us become better. Thank you for giving us a chance, and we apologize for any disappointment you experienced.
Kitt
Thorough skin analysis and great facial! Can’t wait to come back!
Reply from Fond & FayeJul 26, 2023
Thank you so much for your positive review! We're thrilled that you enjoyed our thorough skin analysis and had a great facial experience. We can't wait to welcome you back for another fantastic visit. See you soon! 😊
Lisa
No waiting, taken care of as soon as i walked through the door. Pleasant atmosphere, nice and clean.
Reply from Fond & FayeJul 26, 2023
Thank you so much for your positive feedback! We're delighted to hear that you had a prompt and pleasant experience at our spa with no waiting. Providing a clean and pleasant atmosphere is important to us, and we're glad you noticed. We appreciate your kind words and hope to see you again soon for another wonderful visit! 😊
Jeanne
Very relaxing and my face looked so much better, and it wasn't even bad lol
Reply from Fond & FayeJul 26, 2023
We're thrilled to hear that you had a very relaxing experience and that your face looked even better afterward, despite not having any issues to begin with! Your satisfaction is our goal, and we're glad we could make your visit enjoyable. If you ever want to treat yourself again, we'll be here to provide another wonderful experience. Thank you for your positive review! 😊
Jan
I had a great experience for my first time at Fond & Faye. The room was very relaxing and Dana did a great job explaining what she was doing at each step. I already see a difference to my arms. I did the cavitation and RF frequency.
Reply from Fond & FayeJul 26, 2023
We're thrilled to hear that you had a great first experience at Fond & Faye! Dana is fantastic, and we're glad she made you feel comfortable and informed throughout your treatment. It's wonderful that you're already noticing a difference with the Cavitation & Radiofrequency on your arms. If there's anything else we can do to enhance your future visits, please let us know. We can't wait to see you again and continue providing you with exceptional service! 😊
Sara D.
Every experience i have is amazing at fond and faye! They are super professional and knowledgeable about their products and services! I receive the best recommendation and services!
Reply from Fond & FayeJul 26, 2023
Thank you so much for your kind words! We're thrilled to hear that you consistently have amazing experiences at Fond & Faye. Our team takes pride in providing professional and knowledgeable service, and we're glad you appreciate it. Your satisfaction is our top priority, and we look forward to continuing to offer you the best recommendations and services. If you ever have any questions or need further assistance, don't hesitate to reach out. See you again soon! 😊
