Great
Based on 70 reviews
FondMart4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
A clothing wholesale & dropshipping platform with thousands of trusted wholesale vendors in the fashion industry. All of them are verified original clothing manufacturers.
FondMart (fondmart.com) has 70 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
70 approved reviews, newest moderated first
Nathan
I received the jackets late and them sent me the wrong, it is impossible to contact them, they never answer, I want a refund
Reply from FondMartAug 29, 2023
Hi, Nathan sorry, we have not received any contact from a name called "Nathan". Could you tell me your contact info or could you send email to [email protected]? Our team is here to assist you. Please provide us with your order details, and we'll do our best to resolve this for you.
Belle A.
I've been working with Zona at Fondmart for quite a few months now and she always exceeds my expectations and stays ahead of and on top of any questions or issues that may arise prior to me evening knowing!! Thanks Zona
Reply from FondMartAug 4, 2023
Dear Belle Amie, Thank you so much for your kind words and feedback! It's been an absolute pleasure working with you as well. I'm thrilled to know that Zona has been able to exceed your expectations and provide you with exceptional service at FondMart. Customer satisfaction is our top priority, and we're always here to address any questions or concerns you may have promptly. Your support and trust mean a lot to us and the entire FondMart team. If there's anything else you need or if you have any further feedback, please don't hesitate to reach out. We're here to assist you in any way we can. Once again, thank you for choosing FondMart. We look forward to continuing to serve you with the best products and service. Best regards, FondMmart Team
rama M.
I have been contacting with sales manager Miss Zona, and honestly she is very professional, polite, responsive and very helpful. She has been following up with me since the first time I asked for help and she helped me a lot on making an order which made my experience on the website very easy. She is the best sales manager ♥️
Reply from FondMartJul 10, 2023
Dear rama mezher, Thank you so much for your kind words and for taking the time to share your positive experience with our sales manager, Miss Zona. We are thrilled to hear that she provided you with exceptional service and made your ordering process smooth and hassle-free. Your satisfaction is our top priority, and we are glad to know that Miss Zona's professionalism, responsiveness, and helpfulness have exceeded your expectations. We truly appreciate your trust and support in Fondmart. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here to ensure your continued success. Thank you once again for your feedback. We look forward to serving you again in the future! Best regards, FondMart Team
Karina
I like the service as of now and the manager lady called Zona is always helpfull ))). Hope they continue great service as long as possible and will let all the clients stay satisfied. Thank you fondmart.
Reply from FondMartJun 28, 2023
Dear Karina, Thank you so much for taking the time to share your positive feedback about our service! We're thrilled to hear that you're enjoying your experience with us. We appreciate your kind words and are glad to know that Zona, our manager, has been helpful to you. Rest assured, we are committed to providing excellent service and ensuring the satisfaction of all our clients. We will continue working hard to meet and exceed your expectations. Thank you again for choosing FondMart, and we look forward to serving you with great service for a long time to come. If you have any further questions or need assistance, please don't hesitate to reach out to us. Best regards, FondMart Team
Roger B.
Easy Connection with Shopify and good quality of the products.
Reply from FondMartJun 28, 2023
Dear Roger Bütler, Thank you for taking the time to leave us a review! We're thrilled to hear that you found it easy to connect with Shopify and that you're satisfied with the quality of our products. We strive to provide a seamless and user-friendly experience, and we're glad that our connection with Shopify met your expectations. Our team is dedicated to offering high-quality products that meet your needs and exceed your expectations. If you have any further feedback or questions, please feel free to reach out to us. We're here to assist you and ensure your continued satisfaction. Thank you once again for your positive feedback. We truly appreciate your support! Best regards, FondMart Team
Joana
I especially like Fondmart because have a Private Service Manager, and although the time difference sometimes delays solving urgent problems, I can't complain. Zona always helps me where she can and is always kind and patient even when I was a little abrupt, customer support can drive us a little crazy sometimes and I'm glad she's cold-blooded in those moments, this made me more comfortable and sure of solving possible future problems without so much despair. I still think there are aspects to improve when it comes to processing times and product images. 7-15 days of processing is a long time and I understand that the products sold are inspired by others, but I think it is very important to present 100% real product images. Some stores use third-party images and do not show photos of the mannequin, and some that do show these photos show great differences between the original and the copied product. It would be better to feature real product photos on models and add important details like the level of transparency. Regarding returns, I don't know if it would be possible to do something. Shipping freight to China can be more expensive than the clothes themselves and customers are not willing to pay that way, which has caused me problems and lowered my store rating. Otherwise, I have nothing to add. Thanks to Fondmart for the services and especially to Zona for their patience and dedication!
Reply from FondMartJun 28, 2023
Dear Joana, Thank you for taking the time to share your detailed feedback and for your kind words about FondMart and our Private Service Manager, Zona. We appreciate your understanding regarding the time difference and any potential delays in resolving urgent issues. Our team is committed to providing excellent customer support and ensuring your satisfaction. We acknowledge your feedback regarding processing times and product images. We understand the importance of timely processing, and we continuously strive to improve our operations to minimize any delays. Additionally, we value your suggestion about featuring 100% real product images, including photos of the products on models and providing important details like transparency levels. Your input will be taken into consideration as we enhance our product presentation. We understand your concern about returns and the associated shipping costs. We are continuously exploring options to improve our return process and make it more cost-effective for our valued customers. Your feedback helps us identify areas where we can make positive changes to enhance the overall shopping experience. Once again, we sincerely appreciate your support and understanding. We are grateful for your trust in FondMart, and we will continue to work hard to meet and exceed your expectations. If you have any further questions or suggestions, please don't hesitate to reach out to us. Thank you for being a valued customer! Best regards, FondMart Team
aldz
My private service manager Zona always get the job done. She is very helpful and willing to go the extra mile. She derserves more than 5 stars. Thank you very much!
Reply from FondMartJun 28, 2023
Dear aldz, Thank you so much for your kind words and for taking the time to share your positive experience with FondMart and our Private Service Manager, Zona. We are delighted to hear that Zona has been instrumental in providing you with excellent service and going above and beyond to meet your needs. We truly appreciate your recognition of Zona's dedication and helpfulness. We will make sure to pass along your compliments to her and acknowledge her outstanding efforts. Your satisfaction is our top priority, and we are thrilled to have exceeded your expectations. Thank you again for your trust in FondMart, and we look forward to serving you with the same level of commitment and quality in the future. If there is anything else we can assist you with, please feel free to reach out to us. Warm regards, FondMart Team
Anas O.
After a year and a half of working with them, I finally ended my association with this company. They were good initially, but later on, my experience with them was only about incurring significant losses and tarnishing my store's reputation. - Many products were not as described or shown in the pictures. - Poor-quality products that were only suitable for one-time use (before washing, of course). - Many orders did not reach the customers. - Shipment tracking numbers could not be provided until after 5 business days. - You may wait from 5 to 7 business days to receive the tracking number, only to find out that the quantity has run out despite it being listed in the thousands. Heartfelt advice: The positive reviews are fake.
Reply from FondMartJun 14, 2023
Dear Anas, We appreciate you taking the time to share your feedback with us. We sincerely apologize for any inconvenience or negative experience you may have had during your association with our company. We value our customers' satisfaction and take your concerns seriously. We understand that you have faced various issues, including discrepancies between the products received and their descriptions, poor product quality, delayed or missing orders, and difficulties with tracking information. We deeply regret that these issues have led to significant losses and impacted your store's reputation. Please be assured that we are committed to addressing and resolving these concerns. We strive to provide accurate product descriptions and images to ensure that our customers receive what they expect. We also aim to maintain high-quality standards for our products and ensure their suitability for long-term use. Regarding the shipment and tracking process, we apologize for any delays or difficulties you experienced. We are actively working to improve our order fulfillment and tracking systems to provide more efficient and timely service to our customers. We understand your frustration with the overall experience, and we want to assure you that we take all customer reviews seriously, including both positive and negative feedback. We strive to provide genuine and authentic customer experiences, and we deeply regret if you feel that the positive reviews are not reflective of the reality. We would appreciate the opportunity to discuss your concerns further and work towards a resolution. Please contact our customer support team at [email protected] so that we can address your specific issues and find a suitable solution. Once again, we apologize for any inconvenience caused, and we appreciate your feedback, as it helps us improve our services and products. We value your business and hope to have the opportunity to restore your trust in our company. Sincerely, FondMart Team
