Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Forever Moissanite
Premium Moissanite Engagement & Wedding RingsAt Forever Moissanite, we specialize in handcrafted moissanite engagement rings and wedding bands made with the highest quality 14K and 18K gold or platinum. Our rings are ethically crafted to reflect timeless elegance, offering a luxurious look at a fraction of the cost of diamonds.Based in the USA, we deliver fast FedEx shipping, a 30-day free return policy, and full customization options – whether you're modifying an existing design or creating a completely new ring from scratch. We offer all popular stone cuts, including round, oval, emerald, cushion, radiant, and the newly added marquise cut, featured in modern two-tone gold designs.
Forever Moissanite (forever-moissanite.com) has 242 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Great selection and was able to find exactly the ring that I was looking for. Great quality and design
Reply from Forever MoissaniteJun 26, 2024
Hi Pedro,
Thank you so much for your kind words and for taking the time to leave us a review. We're thrilled to hear that you found exactly the ring you were looking for and that you were pleased with both the quality and design.
Your positive feedback motivates us to continue striving for excellence in every piece we create. If you have any questions or need assistance in the future, please don't hesitate to reach out.
Thanks again, and we hope to see you back soon!
The company was excellent at customer service such as making sure they understood what I wanted for a custom order and always being willing to answer whatever questions I had. The custom ring turned out beautiful.
Reply from Forever MoissaniteJun 26, 2024
Hi Mark,
Thank you so much for your glowing review! We're thrilled to hear that you had a positive experience with our customer service team. Ensuring that we understand our customers' needs and providing timely answers to all questions are top priorities for us, so it's wonderful to hear that these efforts made a difference for you.
We're delighted that you love your custom ring. It's always a pleasure to bring our customers' visions to life and create something truly special.
Should you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again and helping you with your next custom order.
AS
April S.
Excellent experience!
I ordered the Cathedral Pave Moissanite Engagement and Wedding Band set.It took about two weeks from the time I ordered. This set is beautiful. My only complaint is that the bands are thinner than I like and the side stones of the engagement ring and the wedding band are smaller than I imagined. I considered returning the set but customer service worked with me to find an excellent solution. I ordered an additional wedding band so there will be one on each side of the engagement ring to add to the sparkle and "flesh out" the base of the set. I would recommend anyone ordering these sets to let Forever Moissanite know if you prefer wider bands and bigger side stones so you can customize your purchase.
Customer service was excellent. Liam was awesome through out the whole process.
I will definitely be ordering from this company in the future! Thank you!
Apri Spelman
Reply from Forever MoissaniteJun 26, 2024
Hi April,
Thank you so much for your detailed feedback and for choosing Forever Moissanite for such a special purchase!
We're thrilled to hear that you found the Cathedral Pave Moissanite Engagement and Wedding Band set beautiful. We also appreciate your patience with the delivery time.
Your satisfaction is our top priority, and we’re glad our customer service team, especially Liam, could assist in finding the perfect solution for you.
Customization is indeed a key part of our service, and we always welcome our customers to share their preferences. For anyone reading this review, please note that if you prefer wider bands or larger side stones, do reach out to us—our team is here to make your vision a reality.
Thank you, April, for your recommendation and your kind words about our customer service. Your satisfaction and future orders mean the world to us. If you need anything else, please don’t hesitate to get in touch.
GF
Gwen F.
Absolutely love my matching band to my…
Absolutely love my matching band to my pear-shaped diamond! Exquisite!
Reply from Forever MoissaniteJun 26, 2024
Hi Gwen,
Thank you so much for your wonderful review! We're absolutely thrilled to hear that you love your matching band. It’s always our goal to provide exquisite pieces that our customers adore, and your feedback truly means the world to us.
If you have any photos of your beautiful set, we’d love to see them! Feel free to tag us on social media or send them our way.
Thanks again for choosing Forever Moissanite. We look forward to helping you find more exquisite pieces in the future!
TL
Tracey L.
I absolutely love this ring
I absolutely love this ring! It's very well made. What a beautiful stone, so sparkly. I will be purchasing the matching wedding band ring soon.
i
Reply from Forever MoissaniteJun 26, 2024
Hi Tracey,
Thank you so much for taking the time to leave such a wonderful review! We’re thrilled to hear that you love your new ring and appreciate the craftsmanship and beauty of the stone.
Your feedback means a lot to us, and we’re delighted to know that you’re considering purchasing the matching wedding band. If you have any questions or need assistance with your next purchase, please don't hesitate to reach out. We're here to help make your experience as delightful as possible.
Thanks again for your kind words and continued support. We can’t wait to serve you again soon!
RD
Rayne D.
Updated: Professional and fast resolution!
Updating this review from 1 to 5 stars because the team responded right away to my concern. It was all a misunderstanding. The ring is back on my wife's finger and she couldn't be happier. Thank you SO much to the Forever Moissanite team for helping sort all this out. I highly recommend Forever Moissanite given how quickly and professionally they handled this issue. We will be buying our wedding bands from them soon!
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I purchased a beautiful engagement ring item #2395 May 31,2023. In Jan 2024, my wife noticed one of the small stones was missing in the band so we mailed it back for repair March 22, 2024. It was marked as delivered on April 9, 2024.
I have sent over 5 emails and called the company multiple times leaving voicemails. I even reached out on WhatsApp and still no update on when the ring will be repaired and returned to us. My wife is devastated because she really loved her ring and was reluctant to even send it for repair. At this point I’m worried it will never be returned to us and I feel terrible for insisting she allow me to send it off.
For jewelry that is so important a symbol in a person’s life they really need a better customer support department. I’m leaving this review because Trust pilot says they respond in less than 1 week- better than I’ve been able to achieve so far. If they contact us and give us an update I’ll update this review to a more positive one. To be continued…
MR
Melissa, R.
Worth the wait!
Customer service was excellent with prompt responses to all my questions. Shipping took a bit longer than expected but my ring was worth the wait! Very beautiful and looks even better than my natural diamonds!
Reply from Forever MoissaniteApr 14, 2024
Hi Melissa,
We're over the moon to hear that you had a remarkable experience with our customer service team! 🌟 Your patience means the world to us, especially with the shipping delay you faced.
We deeply appreciate your understanding and are thrilled to hear that your ring has exceeded expectations, shining even brighter than natural diamonds. 💍✨ Each piece is crafted with care, and it's heartwarming to know that the final result has brought you joy.
Thank you for being a valued part of our community. We can't wait to serve you again in the future – perhaps with speedier delivery next time!
Warmest regards,
Forever Moissanite Customer Happiness Team
WM
Wayne & M.
"An Unforgettable Symbol of Love: Personalized Wedding Set with a Red Ruby Eternity Ring"
I recently had the pleasure of designing and purchasing a personalized wedding set with a red ruby eternity ring, and I must say, I am absolutely thrilled with my purchase. Liam guided us through the entire process, from the initial design consultation to the final product, was seamless and exceeded all of my expectations. Thank you Liam!
The wedding set itself is a true work of art. The engagement ring is simply breathtaking, with its intricate detailing and stunning diamond at the center. The craftsmanship is impeccable, and every time I look at it, I am reminded of the love and commitment it represents.
What sets this wedding set apart is the inclusion of the red ruby eternity ring. As my fiancé is a firefighter, I wanted a symbol that would honor his bravery and dedication. The red ruby, with its vibrant color, serves as a constant reminder of his selflessness and the sacrifices he makes to keep our community safe. It is a beautiful and meaningful addition to the set.
Not only is the design of the wedding set and red ruby eternity ring exceptional, but the customer service I received throughout the entire process was outstanding. The jeweler took the time to listen to my vision and preferences, ensuring that the final product was exactly what I had envisioned. They were professional, knowledgeable, and truly went above and beyond to make the experience unforgettable.
I cannot recommend this personalized wedding set enough. It is a true testament to the love and commitment shared between my fiancé and me. The craftsmanship, attention to detail, and sentimental value make it a truly cherished piece that will be treasured for generations to come. If you are looking for a unique and meaningful symbol of love, Forever Moissanite is the perfect choice.
Reply from Forever MoissaniteApr 12, 2024
Dear Monica,
Thank you so much for your wonderful review and for sharing your experience with us! We are thrilled to hear that your personalized wedding set with the red ruby eternity ring has brought you such joy and satisfaction.
It was truly our pleasure to work alongside you to create a piece that not only reflects the beauty and strength of your love but also honors the commendable bravery of your fiancé. It’s heartwarming to know that the vibrant red ruby serves as a meaningful symbol of his dedication as a firefighter.
We’re proud that our team, particularly Liam, provided you with a seamless and comprehensive service that exceeded your expectations. At Forever Moissanite, we believe in creating exceptional experiences for our clients, something that complements the exquisiteness of our craftsmanship.
Your satisfaction is what inspires us, and feedback like yours fuels our passion for excellence in both our products and customer service. We are delighted to have been a part of your special journey and are pleased that the wedding set will be a treasured heirloom for years to come.
We truly appreciate your recommendation and look forward to the opportunity to serve you again. From all of us here at Forever Moissanite, we wish you and your fiancé a lifetime of happiness and love.
Warmest regards,
Forever Moissanite
