Reply from Forged4x4Dec 30, 2025
Hi Paul,
We received a call from you on 12/22/25 regarding cancellation of your membership, which was initiated on 11/21/25 through one of our Facebook advertisements. The membership was cancelled, and a refund of the $12.95 renewal on 12/22/25 was processed back to the card on file as per your request (as well as a refund for the $48 platinum upgrade you opted to purchase with the initial signup after our conversation on the phone). As stated on the Facebook advertisement, our signup page and official rules page, as well as our confirmation emails, the $12.95 charge was in fact for a renewing membership that can be cancelled at any time by logging in using the information provided in the confirmation email, or by simply calling or emailing us as you did.
Regarding difficulty reaching support, it appears that you had attempted to reach out to us only once via phone on 12/22, and were answered and assisted within a few minutes. If you had reached out to us previously from an alternate email or phone, let me know and I can investigate our customer support systems. We take our customer support very seriously, and have agents ready to assist our customers 6AM-6PM PST, Monday thru Friday. With the current holiday period our customer support team is a bit limited, however we still have more than enough bandwidth to assist all customers that reach out to us each day.
Once a sweepstakes has closed, any entries submitted to Compliance Sweepstakes Services for that sweepstakes have the associated purchase locked from being refunded. This is simply to prevent bad-faith actors from entering into our sweepstakes only to refund after the sweepstakes winner has been announced. We do, however, work with each of our customers individually to ensure additional refunds are processed in the event that a merchandise item was received damaged or not delivered properly, a fraudulent signup was created, and/or the signee was not properly informed of the membership due to a failure on our part (whether that be our email system, signup/confirmation page, or the advertisement the customer signed up through).
Regarding Trustpilot, we were actually just informed last week that we have an account on their platform. Now that we're aware, we're able to reach out to those who've left a negative review to assist with their concerns, as well as prompt additional reviews from all our customers to share their experiences, not just the experiences of those who may have had a negative experience and seeking some alternate resolution to what they received from our support team. As for the BBB, our company is rated as an A, with all our customer complaints/negative reviews over the last few years being resolved with the customer in question being satisfied with our response/resolution.
If you have any questions or concerns, don't hesitate to reach out to me directly or respond to this message and I'm happy to follow up with any other resolution you may need.