Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Hi Christine,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
HS
Heidi S.
I have lost at least %50 of my hair
I have lost at least %50 of my hair
If I had known that I was going to be losing so much hair I would never have started this-I was completely unaware & your initial side effect list did not mention it- “shedding”? I’m ridiculously upset my hair is so thin now from this product & when I inquired I got canned responses- I’m devastated
Reply from hersJul 25, 2026
Hi Heidi,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
BG
Betsy G.
I have not lost any weight
I have not lost any weight. I exercise, cut back on my food.
Reply from hersJul 24, 2026
Hi Betsy,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
BR
Bettina R.
Weight loss is going well
Weight loss is going well, tho my exercise plan has been weak because of my broken arm.
Reply from hersJul 24, 2026
Hey Bettina,
We appreciate you sharing your experience and providing us with feedback. Your input is greatly valued here at Hims & Hers, and we're always here for you whenever you may need us.
The Hims & Hers Team
KB
Kathi B.
Not working very well at all for five weeks, with exercise drinking a lot of water no weight loss
I took (1.5 mg) Wegovy for 30 days- absolutely no difference. No more energy no weight loss did not decrease my food cravings even with exercise.
I started taking the increased dosage of Wegovy
(4.5 mg) on 7/18/26 - I have had no weight loss even with exercise and drinking a ton of water daily. It has been a week - with a little less food cravings and a tiny bit more energy even with exercise and drinking more water – absolutely no weight loss!!!
I’m beginning to think this product is totally a scam or it’s fake ingredients because it is not working at all !
I have spent $300 so far on the product, along with $49 membership.
Reply from hersJul 27, 2026
Hi Kathi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
AS
Alexis S.
I debated between Function Health and…
I debated between Function Health and Hers and ultimately chose Hers because I liked the convenience and the ability to receive prescriptions if appropriate. Looking back, I wish I had chosen Function Health instead.
My biggest disappointment was that the recommendations were marketed as personalized, but they were anything but. I completed extensive lab work and provided detailed information about my symptoms, diet, exercise routine, and medical history. The response I received was generic advice to exercise, reduce sugar, avoid processed foods, and follow up with my primary care provider.
The problem is that I already strength train four times a week, walk daily, eat primarily whole foods (meat, fish, eggs, and vegetables), rarely consume added sugar, and avoid most processed foods. None of that seemed to be considered in the recommendations.
I was expecting an individualized review of my results with thoughtful clinical insight into my symptoms and possible next steps. Instead, it felt like a templated response that could have been sent to almost anyone.
I was also surprised to learn that different services require separate subscriptions. That wasn’t clear to me when I signed up, and I found the pricing to be much less transparent than expected.
Overall, I paid for what I believed would be personalized guidance, but I received generic lifestyle advice that wasn’t tailored to my situation. I can’t recommend the service based on my experience.
Reply from hersJul 28, 2026
Hi Alexis,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
CU
customer
I’m loosing weight & feeling good
I’m loosing weight & feeling good. Working out, drinking water & eating protein. I feel inspired.
Reply from hersJul 24, 2026
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
LN
Leigh N.
I’m disappointed because I had…
Update: Hers did reach out but refused to correct their mistake. Canceled my membership.
I’m a little disappointed because I had requested an increase in my medication and the doctor had agreed but when I got a refill, it was the same prescription when I asked questions I was told to just wait until the next refill.
Reply from hersJul 29, 2026
Hello,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like to reach out to take a look at this for you.
We have followed up with you via email and look forward to your response.
The Hims & Hers Team