Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
Hey,
Thank you for taking the time to leave us a 5-star review! We're thrilled we were able to offer you excellent service. Your support is greatly appreciated!
The Hims & Hers Team
BR
Britt
I've been with hers for almost a year…
I've been with hers for almost a year now and every interaction has been positive. Im on the glp1 so i've done two video chats with two different doctors, I've placed multiple orders. I've had success so I will continue (30 lbs lost) Great experiences with the doctors, super fast delivery, everything has been packaged well with no issues. I've reached out with questions and they followed up super fast. Nothing but good things to say from my own experience.
Reply from hersSep 29, 2025
Hey Britt,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
CU
customer
Still a lot of hair shedding
Still a lot of hair shedding
Reply from hersSep 29, 2025
Hi,
Thank you for providing your honest feedback, and we’re so sorry for any inconvenience you experienced.
We have requested further information so we can locate your account and help you as quickly as possible.
We look forward to hearing back from you soon.
TB
TORI B.
Profit Over Transparency & Patient Welbeing &
I regret my decision to work with “hers” and would strongly caution others to proceed carefully. My experience has raised serious concerns about their transparency, billing practices, and patient safety protocols.
I initially believed I was joining a legitimate, medically supervised weight management program. Instead, I received a prescription for Topiramate, an anti-seizure medication whose weight loss effect is merely a side effect—not its intended purpose. After researching further, I decided it was not appropriate for me and never took the medication.
It is also alarming that they continue to process and ship controlled substances without requiring any recent patient feedback or check-in confirmation 5-months after the first shipment. This practice appears to disregard both safety and sound medical oversight. I had intentionally not completed health questionnaires assuming that would throw up a red flag, and they would not continue to send medications without safety confirmation from me.
That initial $395 purchase remains unused, and a subsequent unauthorized charge has left me feeling misled and taken advantage of. The company claims its automatic billing is meant to “ensure consistency,” yet I was charged nearly $400 without any advance notice or opportunity to cancel. Most reputable companies send a reminder before billing—this one does not. Instead, they charge first and contact you afterward, which is both misleading and unethical. Their policy requires cancellation at least two days before billing, yet they provide no warning that a charge is about to occur. Being informed after I’ve been billed is not helpful—I can already see the charge on my credit card. What’s needed is a clear reminder before billing, not after.
Although I could clearly see in the app that my order had only been processed and had not yet shipped, “Patient Support” informed me that the order had been shipped and could not be refunded,
In my opinion, this company prioritizes profit over patient well-being. Their lack of transparency, misleading communication, and refusal to provide reasonable refunds create a serious trust issue. I regret ever providing my payment information and hope this review helps others avoid a similar experience.
Reply from hersOct 1, 2025
Hi Tori,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
TP
Tiffany P.
Great experience
Great experience! I had some sickness a few times but otherwise overall great! I’m down 19.5 lbs since May 2025.
Reply from hersSep 29, 2025
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
CA
Cathy
Support has been great
Support has been great. Anytime I have a question, the response is very timely and thorough. Thank you!
Reply from hersSep 29, 2025
Hi,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
EL
Eliza
My hair has started falling out again.
My hair has started falling out again.
Reply from hersOct 1, 2025
Hi Eliza,
We're so sorry to hear your experience with us was less than ideal but appreciate you reaching out and providing us with your honest feedback.
We’d like the chance to make things right and will be reaching out to you shortly to resolve this matter.
The Hims & Hers Team
GT
Gail T.
Quick and easy
Quick and easy. Sometimes response back can be a little slow but overall the experience has been great!
Reply from hersSep 29, 2025
Hey Gail,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team