Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hers
Hers is on a mission to help the world feel great through the power of better health. We believe how you feel in your body and mind transforms how you show up in life—that’s why we offer best-in-class care that’s affordable, accessible, and personalized. Through our 100% online platform, customers can connect with licensed healthcare providers to access trusted treatments for hair loss, sexual health, weight loss, mental health, skincare, and more. If prescribed, treatment ships at no extra cost, and a subscription unlocks ongoing support from a dedicated Care Team to support you toward your goals. We provide healthcare that was designed just for you with a simple online process, innovative products, and the best experience possible. Visit forhers.com to start exploring treatment options and non-prescription products. Already a Hers customer? Share your review about your experience here.
hers (forhers.com) has 10,416 customer reviews on Folks Told, with an average rating of 3.3 out of 5.
A lot of my hair keeps falling out after washing it.
Reply from hersSep 21, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
BD
BD
Great Products
I am 54 and noticed my hair getting thinner and finding bigger clumps in the shower and my hairbrush, I reached out to Hers and got a prescription for my hair and am seeing a huge difference now less hair in my brush and shower and it feels like it is getting thicker again.
Reply from hersSep 21, 2025
Hey,
Thank you for taking the time to leave an excellent rating and to document your experience with us! If you or anyone you know needs help in the future, we’re always here to help!
The Hims & Hers Team
JB
Joy B.
I haven't received any shipments since…
I haven't received any shipments since August and I'll run out this weekend? Haven't received any information or anything about doses or increases.
Reply from hersSep 21, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
KR
Kristen
Wonderful product
The product itself is wonderful, and I am so grateful for the ease of ordering, paying and receiving it. The videos and instructions have also been very helpful. One area of opportunity is the messaging and provider support. I would really love to have one or two providers assigned to me who get to know me as the patient so there is continuity of care throughout this journey. Although response time is good, it's always different people. This is a very personal journey for many, and a dedicated one or two providers consistently working with the patient throughout the experience would enhance it significantly in terms of support and success.
Reply from hersSep 22, 2025
Hey Kristen,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
TS
Teri S.
This business is a total SCAM
This business is a total SCAM! Do NOT fall for their HAIR LOSS Treatment! IT DOESNT WORK AND…. IT MADE MY HAIR FALL OUT WORSE! My hair started coming out worse than it was before I started using their product and when I contacted them about it they were kind enough to get right back to me! A very RUDE person which, by the way, I’m not even sure was a real person, let alone a dermatologist as he claimed to be, only restated verbatim, what is already on their website in the text, but also took time out of his very, very busy schedule (sure he did)!, to tell me to QUIT! That was it! Yep, that’s all this that this supposedly educated doctor, this doctor who works for this company that puts themselves out there as being a company that cares about you. A company who will be with you throughout your journey with with them, to answer your questions, to make adjustments if necessary, to make sure that you understand what is going on, and if something isn’t working out, they will work with you to find out why it’s not working and to find solutions that will work for you! Am I right? Well guess what? They lied! Liar, liar, pants on fire! After I received that message from the good doctor, my account was immediately suspended and I had no access. So, I made another account and sent another email advising that I wanted my money back in full because I had only taken 2/3rd’s of one of three bottles. They shot me back a reply with amazing speed! (It’s astounding how quickly they will respond when you talk money isn’t it?) With no hello or sweet ado’s they hesitated not to point me quickly in the direction of their “no refund policy”. Imagine that! The things that make you say “hummmm” know what I mean? Well, yippy skippy! I am just going to contact my credit card company and advise them that this business is a scam and let them know that they intentionally sold me a product that not only didn’t work but, made my problem worse! And ask them to not honor the payment. That’ll learn’em! I hate businesses that do this stuff! They give other businesses who actually do sell a decent product a bad name! They do not have this “BEWARE” sign prominently placed so that you would normally notice it when you are shopping their website. As I said… this COMPANY IS A SCAM!
Reply from hersSep 21, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team
LR
LRae
Bad side effects
Bad side effects. Need to get another prescription for pharmaceutical grade GLP-1 or GLP-2.
Reply from hersSep 23, 2025
Hi there,
Thank you for bringing this to our attention. We are truly sorry to hear you had a frustrating experience with us, and we'd like the opportunity to make this right.
Our team has followed up with you in your treatment channel and look forward to your response.
KH
Kathy H.
The ease of access
The ease of getting the meds without the monthly visits for refills. As a nurse I already knew how to draw up & administer the medication so I didn’t require much assistance.
Reply from hersSep 22, 2025
Hey,
Thanks so much for taking the time to share your experience with us! We greatly appreciate your feedback, and are here to help you in any way we can!
The Hims & Hers Team
SP
Stephanie P.
The medication is not working and the…
The medication is not working and the side effects are dangerous. I would like to talk with someone live (not via chat, waiting 4 hours for a response) about what changes I can make or how I can return the medication I will not use. I have stopped taking the medication after 3+ weeks of no results + dangerous side effects.
Reply from hersSep 21, 2025
Hi,
We're so sorry for any inconvenience you experienced, and we appreciate you reaching out to provide us with your honest feedback.
We’ve requested further information to locate your account, so we can help you as quickly as possible.
We look forward to hearing back from you soon.
The Hims & Hers Team