Forwardme.comReviews of forwardme.com

Reply from Forwardme.comJun 8, 2023

Dear Andromydax, We are sorry to hear about your negative experience with our company, and we apologize for any inconvenience caused. We take customer feedback seriously, and we appreciate you bringing this matter to our attention. We understand that you had difficulties with the delivery of your shipment and experienced delays in receiving updates from our customer support team. We sincerely apologize for the inconvenience and frustration this has caused you. We strive to provide timely and responsive communication to all our customers, and we regret that we fell short of your expectations in this instance. We would like to assure you that we are actively working on improving our response times and overall customer service experience. Your feedback is valuable to us as it helps us identify areas where we need to enhance our services. If you could kindly provide us with your order details, we will investigate the issue further to ensure that it is addressed appropriately. Additionally, we would like to make it up to you by offering a resolution that meets your expectations. We understand your disappointment, and we genuinely apologize for any negative impression this experience may have left. We appreciate your patience and hope to have the opportunity to regain your trust. Thank you for taking the time to share your feedback, and we assure you that we are committed to making the necessary improvements to provide a better experience for all our customers. Sincerely, Forwardme Customer Service

Reply from Forwardme.comJun 8, 2023

Dear Anna, We sincerely apologize for the negative experience you had with our company, and we deeply regret any inconvenience or frustration caused. We take your feedback seriously and are committed to addressing your concerns. We understand the importance of transparency and accurate information throughout the shipping process, and we apologize for any miscommunication or misunderstanding that occurred. It is never our intention to deceive or provide false information to our customers. We apologize for the confusion regarding the status of your shipment. Our system may sometimes generate a shipping label before the physical package is handed over to the shipping carrier, leading to a discrepancy in the tracking information. We acknowledge that this caused confusion and frustration for you, and we sincerely apologize for any inconvenience caused by this discrepancy. We appreciate your patience and understanding as we work towards resolving this issue. Rest assured, we take complaints seriously and are committed to improving our practices based on customer feedback. Your experience will serve as an opportunity for us to learn and grow. Once again, we apologize for any inconvenience caused, and we hope to have the chance to regain your trust and provide you with a satisfactory resolution. Sincerely, Forwardme - Customer Service

Reply from Forwardme.comJun 8, 2023

Dear Pradeep, We appreciate your feedback and apologize for the inconvenience you've experienced. We understand your frustration regarding the lost headphones and the delay in shipping your other items. Upon investigating your case, we found that our operations team had attempted to reach out to you via email to address these issues. However, it appears that we did not receive a response from you. We apologize if there was any miscommunication or if our emails did not reach you successfully. We understand your desire for compensation for the lost headphones, and we would like to work with you to find a suitable resolution. To proceed further, we kindly request you to check your email inbox, including the spam or junk folder, for any messages from our team. Alternatively, please provide us with an updated email address or contact information, and we will ensure that our team reaches out to you promptly. Regarding the delay in shipping your other items, we apologize for the inconvenience caused. Our team is actively working to resolve the issue and provide you with an updated shipping date. We understand the importance of clear communication and reliable service, and we are committed to rectifying the situation. We genuinely value your previous positive experience with us and would like to restore your trust. We assure you that we take every customer's concerns seriously and are dedicated to finding a solution that meets your satisfaction. Once again, we apologize for any confusion or frustration caused, and we encourage you to respond to our email or provide updated contact information so that we can promptly assist you. Thank you for your understanding and cooperation. Sincerely, Forwardme - Customer Service

Reply from Forwardme.comJan 12, 2022

Dear Moe, Thank you for your feedback, but we think there has been a mistake yet again, in order to help you we need your e-mail address, and we were unable to locate your account on our end, if you could get in touch with us, we would gladly help you in any matter. Every case is important to us! We will do our best! Warmly, Team forward.me.