Forwardme.comReviews of forwardme.com

Reply from Forwardme.comSep 22, 2026

Dear Motoma, Thank you for taking the time to share this feedback, and please accept our sincere apologies for the experience you've described. This falls well short of the standard we aim to deliver, and we take your concerns very seriously. We would like to look into every issue you've raised in detail: the sizing mix-up with your personal shopper order, the weight discrepancy between what was quoted and what FedEx recorded, and the delays in resolving your case. A difference between our recorded weight and the carrier's measurement is not something we take lightly, and we want to review this properly and correct it if an error occurred on our end. Our team will investigate fully and make this right. We're committed to resolving this for you. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Customer, We're very sorry to hear about the delay and the lack of communication you've experienced with your personal shopper order. We understand how frustrating and worrying this must be, especially for a time-sensitive item you need. We'd like to look into this right away. Could you please send us your order details or account email via WhatsApp or our support channels so we can locate your case and give you an immediate update? We want to get this resolved for you as quickly as possible. Warm Regards, The ForwardMe Team

Reply from Forwardme.comSep 22, 2026

Dear Laurent, We're very sorry for the delay and the lack of updates regarding your package, we understand how frustrating this must be, and this is not the level of service we want you to experience. We'd like to look into this immediately and give you a clear update on your shipment's status. Thank you for your patience, and we apologize again for the inconvenience. Warm Regards, The ForwardMe Team

Reply from Forwardme.comAug 7, 2026

Dear Jim, I am deeply sorry for the frustration this situation has caused, and we completely understand how stressful this is. We want to clarify what happened on our end so we can help resolve this right away. There were no delays on our side. Your package was processed immediately and shipped out without hold. However, custom clearance procedures require the receiver to respond and confirm details directly with DHL before the final delivery can be made. Because DHL was unable to get a response from the receiving side, the phone was held at customs. Please rest assured that you will get your iPhone back, we are actively following up to ensure it is returned to you. We are truly sorry for the stress and poor experience this turned out to be for you. Warm Regards, The ForwardMe Team

Reply from Forwardme.comJun 26, 2026

Dear Vilhjalmur Thank you so much for taking the time to share this feedback with us. We're truly sorry to hear about the situation with FedEx charging the import fee a second time. We do want to gently mention that reaching out to our support team as soon as something like this happens really helps us, it allows us to step in immediately and resolve these kinds of issues directly with the courier before they cause any extra stress on your end. In this case, we only became aware of the situation through your review here on Trustpilot. As soon as we saw your review, we reached out to you directly and started looking into what happened. Our team is now actively investigating the charge with FedEx, and if it turns out there was indeed a duplicate payment, we will make sure any overpayment is refunded to you in full. We really appreciate your patience while we sort this out, and we apologize again for the inconvenience this has caused. Please feel free to reach out to us directly any time something like this comes up in the future, we're always here to help. Warm Regards The ForwardMe Team

Reply from Forwardme.comJun 26, 2026

Hello Nadav, Thank you for sharing your feedback. We want to clarify that the high risk destination fee is not something we set ourselves, it is a policy determined by the carrier companies based on the destination, and unfortunately it's outside of our control. We do try to communicate any such fees clearly during the shipping process so there are no surprises. We're also sorry if any of your questions went unanswered. That's not the experience we aim to provide. Please feel free to reach out to our support team directly, we'll make sure to get back to you quickly so we can clarify any delays or charges you've encountered. Thank you again for your patience, and we hope to have the chance to assist you better in the future. Warm Regards The ForwardMe Team

Reply from Forwardme.comApr 30, 2026

Dear Manuel, Thank you for sharing your experience. We take every review seriously and want to address your concerns with full transparency. First and foremost, we want to be absolutely clear: no parcels were stolen, lost, or misappropriated by Forwardme. Your shipments are accounted for, and we would never withhold or mishandle a customer's goods. Here is what actually happened: Your packages were destined for a region affected by an active conflict. During transit, the chosen courier made the decision to suspend deliveries to certain destinations due to the ongoing war in the region — a decision that was entirely theirs to make, and one that affected many shipments, not just yours. As a result, a number of packages were returned mid-route. Once we became aware of the situation, we arranged for your parcels to be reshipped through an alternative carrier to ensure they could reach you. This process took time, and we understand that the lack of clear communication during this period was frustrating — that is something we are actively working to improve. We are sorry that this situation caused you significant stress, and we genuinely understand how alarming it must have felt not to receive updates. However, we must respectfully but firmly clarify that characterizing this as theft is not accurate. Forwardme acted in good faith throughout and took steps to resolve a situation caused by extraordinary external circumstances. If you have any remaining concerns regarding your shipment status, we encourage you to contact our support team directly so we can provide you with a full account of your case. Warm Regards, The Forwardme Team