Excellent
Based on 92 reviews
Foxwelldiag4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Foxwell is a professional supplier of automotive diagnostic products, services and solutions in the aftermarket. We combine industry knowledge, manufacturing expertise, and technological innovation to offer a broad portfolio including OBDII code readers, scanners and tablet diagnostic systems and other emerging tools for the benefits of our customers. Foxwell is one of the leading brands in diagnostic industrys. With 11 years development we have establised distributors over 80 countries and regions.
Foxwelldiag (foxwelldiag.com) has 92 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
92 approved reviews, newest moderated first
Jay
Responsive email aftercare support and really useful device which helped save me money on repairs at the garage
Reply from FoxwelldiagJun 29, 2026
Hi Jay, Thanks for the great feedback! So glad our support team and product could help—and even better that we saved you a trip to the expensive garage. Best regards, Eric
Jason
A very helpful company. I bought the NT530 Plus and there was a bit of a learning curve for me. Foxwelldiag helped me get to grips with things over the course of a few days showing knowledge, professionalism and a good deal of patience with some of my noob questions. Very happy.
Reply from FoxwelldiagJun 29, 2026
Hi Jason, Thank you for your wonderful review! We're so glad our team could guide you through the learning curve with patience and professionalism. Enjoy your NT530 Plus—we're always here if you need us. Best regards, Eric
David O.
It was very easy to add another car manufacturer to my NT710. Customer support was prompt, and now I can see all of the 27 DTC's on my car as opposed to the 2 codes shown on a generic OBD2 reader.
Reply from FoxwelldiagJun 29, 2026
Hi David, Thank you for your review! We're glad the manufacturer addition was seamless and that our support team could assist promptly. The NT710's depth of diagnostics truly sets it apart—27 DTCs vs. just 2 says it all! Best regards, Eric
Perry R M.
Excellent customer service. I had an issue with my scanner and sent it back, they allowed me to just pay the difference and get a different model. They were extremely helpful a d very responsive. I highly recommend them.
Reply from FoxwelldiagJun 26, 2026
Hi Perry R Maddox: Thank you for your wonderful review! We're glad the upgrade option worked out perfectly for you. Our team takes pride in being responsive and finding flexible solutions. We appreciate your recommendation and hope you enjoy your new scanner! Warmly, Eric
B K B.
Inquired about doing some coding with my NT710 that I purchased directly from their website about 1 year ago as I was not sure if it was capable. Contacted them via the chat on their website. Annie was quick at getting back with me with an answer and an explanation of the procedure to accomplish what I was looking to do. We found an issue with the language (not translating to english from German) deep within the coding menu and Annie was quick to translate and guide me through the rest of it. She also noted they have recorded the issue and will work to resolve it in the next software release. Very happy with the support and product capability to perform the coding I was looking to acheive.
Reply from FoxwelldiagJun 25, 2026
Hi, Thank you for your kind words and detailed feedback! We're glad Annie was able to assist you and that the NT710 helped you achieve the coding functions you were looking for. We truly appreciate your support and look forward to serving you again. Best regards, Eric
DONALD H.
purchased this product for electronic parking brake service on my cars. it stated it does perform that service, Auto vin number did not work, entered it manually and it only offered and option for 2017-2021 for my 2022 Tucson. I tried both options it gave me for brake service, and both produced a screen of failure. I tried to update the software on my new unit and after completion tried it again and both times said failure. so would not provide the EPB service it stated it would and have not heard back from the manufacture as of yet. I purchased it from the manufacture rather than a 3rd party hoping for better customer service and or returns still waiting.
Reply from FoxwelldiagJun 25, 2026
Dear Mr. Hoppe, We hope you’re doing well. We’re reaching out again because we haven’t yet received your feedback on the EPB issue with your NT614 Elite, despite our previous messages. We completely understand that you may have a busy schedule, and we want you to know that we’re still fully committed to resolving this for you. Could you kindly take a moment to update the device to V2.32.002 and retest the EPB function, as we suggested earlier? If you’ve already done so, please let us know the result or share any error screenshots – that way, we can quickly move forward with the right solution. We’re here waiting for your update, and we truly appreciate your patience. Please don’t hesitate to reply at your earliest convenience, so we can get this sorted out. Best regards, Eric
victor T.
fantastic service from a reliable manufacturer and I have little knowledge but they talked me through all I needed to know I was well happy withe outcome ps don't buy from third party sites go direct to the manufacturer
Reply from FoxwelldiagJun 25, 2026
Thanks so much for taking the time to leave us a great review! Our constant goal is to ensure that every customer can buy with confidence and use with peace of mind. Your satisfaction is our greatest encouragement.
Vincent P.
Great product, quick shipping
Reply from FoxwelldiagJun 24, 2026
Hi Vincent Powers: We appreciate the great feedback! Fast shipping and top-tier quality are what we strive for every day. Thanks for choosing us! Regards, Eric
