Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Fragflex
FragFlex is a leading U.S.-based online fragrance retailer specializing in authentic designer perfumes, luxury colognes, and niche fragrances at highly competitive prices. Built for fragrance enthusiasts who want both value and reliability, FragFlex sources genuine products from trusted distributors and global suppliers to ensure every item is 100% authentic.Our curated selection includes top designer brands, niche houses, trending releases, gift sets, testers, and hard-to-find fragrances — with new arrivals added regularly. Whether you’re searching for a signature everyday scent or a rare collector bottle, FragFlex makes premium fragrance accessible without traditional retail markups.We proudly serve customers across the United States with fast order processing, dependable shipping, and secure checkout. Shoppers trust FragFlex for competitive pricing, careful packaging, and responsive customer support from purchase to delivery.Our mission is simple: deliver authentic fragrances at exceptional value while providing a smooth, flexible shopping experience. Discover why thousands of fragrance lovers choose FragFlex as their go-to destination for discount perfumes and colognes online. Shop confidently and experience fragrance shopping, redefined.
Fragflex (fragflex.com) has 2,989 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
Got delivered an empty box not even a receipt from my order. Customer support replies once every 6-7 days not their claimed 24hrs. Wouldn’t recommend
Reply from FragflexAug 18, 2026
Hello Dwayner,
We sincerely apologize for the experience you had and for any frustration caused regarding your delivery and our communication response times.
Our team has reached out to you via email to address your concerns directly and provide guidance on resolving this delivery issue. We have provided details in our email on how we can immediately move forward with a resolution.
We take parcel security and customer service very seriously and look forward to connecting with you further via email to ensure this matter is properly resolved.
Best Regards,
The FragFlex Team
MA
Mack
Terrible company
Terrible company, do not blindly buy because they will not be helpful at all and you will be stuck with a fragrance you do not like or take a bunch of pictures of what you're trying to return, pay for the return shipping, and pay a restocking fee, so your basically out of enough money to not make it worth your while, and if you ask for a discount code instead, they will tell you no.
Reply from FragflexAug 17, 2026
Hello Edwin,
We sincerely apologize for the experience you had and for any frustration caused regarding our return policy.
Our team has reached out to you via email to address your concerns, provide further clarification regarding our return procedures, and work toward a resolution to make things right. We are committed to ensuring our customers are taken care of and deeply value your feedback as we continue to improve our policies.
We look forward to connecting with you further via email.
Best Regards,
The FragFlex Team
ST
Steve T.
We not getting any response back on the…
We not getting any response back on the request we submit for return and still waiting….
Reply from FragflexAug 17, 2026
Hello Steve,
We sincerely apologize for the experience you had, rest assured we're here to help.
Our team has reached out to you via email to address your concerns, provide further clarification regarding the transit process of our orders, and offer further insight. We are committed to ensuring our customers are taken care of and are working diligently to always provide a satisfactory experience for your hauls.
We look forward to connecting with you further via email.
Best Regards,
The FragFlex Team
LC
LA CANTANTE S.
Muy mala experiencia
Muy mala experiencia, pague $14.99 para que el perfume fuera entregado de un dia para otro y llego a los 8 dias, eso es estafa y llego muy pequeño. No los recomiendo ni bolveria a comprar con uds.
Reply from FragflexAug 5, 2026
Hola,
Sinceramente le pedimos disculpas por la experiencia que tuvo y por cualquier frustración causada con respecto a sus tiempos de envío y los detalles de su pedido.
Nuestro equipo se ha comunicado con usted a través de correo electrónico para abordar sus inquietudes, brindar una mayor aclaración sobre el proceso de tránsito de nuestros pedidos y ofrecer una solución para hacer las cosas bien. Estamos comprometidos a garantizar que nuestros clientes reciban la atención adecuada y trabajamos diligentemente para mejorar nuestros servicios en el futuro.
Esperamos continuar en contacto con usted a través del correo electrónico.
Saludos cordiales,
El equipo de FragFlex
LC
Latoya C.
I ordered from this company but they…
I ordered from this company but they sent my package to New York instead of Atlanta. I want what I paid for.
Reply from FragflexAug 5, 2026
Hello Latoya,
We sincerely apologize for the experience you had and for any frustration caused with your recent shipping experience.
Our team has reached out to you via email to address your concerns, provide further clarification and offer a resolution to make things right. We are committed to ensuring our customers are taken care of and are working diligently to improve for your future orders.
We look forward to connecting with you further via email.
Best Regards,
The FragFlex Team
VP
Vaughn P.
My entire decant was empty by the time…
My entire decant was empty by the time it got to me
US
Unhappy S.
Package never arrived
Package never arrived.
Beware—seller will accept PO Box as delivery address but may use shipping service which cannot deliver to PO Box.
They offered to change the address, but by the time they got back to me (5 days later), the package has already been held at a facility with only 48 to pick it up.
FragFlex, please make your shipping modes more transparent or do not accept PO Boxes as delivery addresses.
Reply from FragflexAug 18, 2026
Hello Bethany,
We sincerely apologize for the experience you had and for the frustration caused regarding your PO Box delivery.
Our team will be connecting with you directly via email to address your concerns and ensure a complete resolution for your parcel.
We appreciate your patience and look forward to reaching out to you via email to make things right.
Best Regards,
The FragFlex Team
RT
Ryan T.
Damaged Product, Weeks of Delays, Poor Customer Service
I paid extra for shipping protection, assuming it would make resolving any transit damage quick and painless. Instead, it became one of the most frustrating customer service experiences I’ve had.
My bottle of Jean Paul Gaultier Le Male Le Parfum arrived damaged. The atomizer assembly was broken, and approximately half of the fragrance leaked out overnight. I reported the issue immediately, provided photos, answered every email promptly, and complied with every request.
They asked for more photos, then a video, then told me they needed the physical bottle for their claim. I actually retrieved the leaking bottle from my trash, documented it again, and sent everything they requested. Despite doing exactly what they asked, I spent nearly two weeks repeatedly following up just to get responses.
In the end, after all the delays, I was offered a $30 store credit to keep a damaged bottle instead of receiving a straightforward replacement. While I accepted it because I was tired of chasing customer service, it doesn’t change the fact that this should have been resolved much faster and with far less effort on my part.
Shipping damage can happen with any retailer. What separates a good company from a bad one is how they handle it. In my experience, communication was slow, the claims process was unnecessarily drawn out, and the paid shipping protection did not provide the peace of mind it promised.
Based on my experience, I cannot recommend FragFlex, FragranceBuy, or paying extra for their shipping protection. If something goes wrong with your order, be prepared for a lengthy claims process and repeated follow-ups before you get any meaningful resolution.
Reply from FragflexJul 30, 2026
Hello,
We sincerely apologize for the experience you had and for any frustration caused. Rest assured, we’re here to help!
Our team has reached out to you via email to resolve your concerns and provide further clarification regarding your order. We are committed to ensuring our customers are taken care of and are always here to help resolve any outstanding issues.
We look forward to connecting with you further via email.
Best Regards,
The FragFlex Team
