Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Fragflex
FragFlex is a leading U.S.-based online fragrance retailer specializing in authentic designer perfumes, luxury colognes, and niche fragrances at highly competitive prices. Built for fragrance enthusiasts who want both value and reliability, FragFlex sources genuine products from trusted distributors and global suppliers to ensure every item is 100% authentic.Our curated selection includes top designer brands, niche houses, trending releases, gift sets, testers, and hard-to-find fragrances — with new arrivals added regularly. Whether you’re searching for a signature everyday scent or a rare collector bottle, FragFlex makes premium fragrance accessible without traditional retail markups.We proudly serve customers across the United States with fast order processing, dependable shipping, and secure checkout. Shoppers trust FragFlex for competitive pricing, careful packaging, and responsive customer support from purchase to delivery.Our mission is simple: deliver authentic fragrances at exceptional value while providing a smooth, flexible shopping experience. Discover why thousands of fragrance lovers choose FragFlex as their go-to destination for discount perfumes and colognes online. Shop confidently and experience fragrance shopping, redefined.
Fragflex (fragflex.com) has 2,989 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
I was told they only sold genuine products. I bought Ajmal Oudesir from them last week, the bottle had been tampered with. The scent is flat, with no notes at all. The original production date on the bottom of the bottle had been scratched off and replaced with a sticker with a new date. If the price seems too good to be true, it is most likely not real.
Reply from FragflexOct 14, 2026
Hello Abdulla,
Thank you for bringing your concerns to our attention. We take all reports regarding product integrity and authenticity extremely seriously, and we would like to address this directly.
Here at FragFlex, we stand 100% behind the authenticity of our inventory. Every product we sell is sourced through verified, authorized distribution channels as we only sell authentic products.
That being said, we never want a customer to feel uneasy about a purchase. We stand behind our 100% Authenticity Guarantee, and our support team would be more than happy to assist you with a resolution for this item. Please reach out to us directly at [email protected] with your order details so we can assist you right away.
Best Regards,
The FragFlex Team
SG
Sister Golden H.
BEWARE! SWINDLES CHURCH AND DISABLED PEOPLE
This company maintains highly unprofessional business practices. My brother, who is on the autism spectrum, possesses a sophisticated understanding of fragrances and frequently curates selections for our church’s charitable auctions. He has historically maintained successful relationships with reputable vendors, yet he has encountered recurring issues with Fragflex.
Despite prior negative experiences, my brother placed an order with Fragflex to honor a rapport with a customer service representative named Ashley. During the checkout process, he applied an 11% discount code that was initially accepted by the system, reducing the order total from approximately $200 to $173. Upon final approval, Fragflex unilaterally revoked the discount, which constitutes a deceptive "bait and switch" practice.
Rather than reversing the transaction immediately through PayPal, my brother contacted Ashley to resolve the discrepancy. She incorrectly attributed the error to his misuse of the code, despite the initial system approval. Furthermore, her proposed resolution—a 10% discount funded by depleting his earned loyalty points—was inadequate and remains unfulfilled.
Although he explicitly requested that the shipment be held pending resolution, the company proceeded to ship the order regardless.
**Update 10/02/26**
Fragflex has reached out with an offer that they believe is going above and beyond the sky and moon. Which is available to anyone who can use google search.
We had anticipated a resolution following our agreement to accept a store credit of $19.48. We viewed this as a mutually beneficial arrangement that would streamline the purchase of another fragrance while supporting Fragflex’s operational efficiency and profit margin. However, we are disappointed by the ongoing delays and the unconventional nature of their current policies.
Most fragrance discounters allow the stacking of influencer-led site-wide discounts with existing rewards, refunds, and earned coupons, as this is standard industry practice. It is concerning that Fragflex continues to deviate from these established norms. We/anyone should be permitted to apply a validated 10% influencer discount, earned rewards, and store credits toward a purchase. Asserting that this is "beyond capability" or constitutes favoritism is unreasonable, as these are earned credits and legitimate promotional codes.
Furthermore, there delayed response time prevented us from including this item in our large freight-qualifying order, and we believe it is improper to hold the customer accountable for these operational shortcomings. The initial agreement to accept store credit was intended to resolve the matter promptly and support their business, rather than serve as an indefinite arrangement. Do these policies smell like extortion to anyone?
Forcing multiple purchases to use earned coupons, sitewide discounts or refunds?
Reply from FragflexOct 7, 2026
Hello Taissa,
We’re truly sorry to see that you feel this way. We understand how frustrating this experience has been for you and Tony, and we’re genuinely sorry that our efforts to resolve the matter did not leave you feeling satisfied.
We would also like to clarify that the promotional code referenced in the review was a one-time-use code that had previously been redeemed and applied to the account. Once our system identified that the code was no longer eligible, it could not be applied to the order. We pride ourselves on fairness and transparency, and would never intentionally engage in a bait-and-switch practice or remove a valid discount from a customer’s order. However, there are a number of one time use codes available through FragFlex and this was never our intention.
Throughout this situation, our team has made several accommodations in an effort to address the concerns raised and reach a fair resolution. We understand that the outcome may not have been what you hoped for, but we genuinely made every effort to assist within the policies and options available to us.
We’re disappointed that, despite these efforts, we were unable to turn this experience around for you. We value every customer and sincerely apologize for the experience.
We sincerely appreciate you taking the time to share your experience, and we hope this response provides some clarity regarding the circumstances. We have also reached out via email to provide you with additional clarification regarding the matter.
We wish you and your brother all the very best.
Warm regards,
The FragFlex Team
TA
Tazzmatazz
BEWARE!! BAIT AND SWITCH TRANSACTIONS
My experience with Fragflex has been inconsistent. While I eventually received a satisfactory selection of samples after weeks of delays and most of my previous orders were fulfilled correctly, my recent experience has been disappointing.
I regret placing a large order with this company instead of a competitor with more reliable customer service. Upon checkout, I applied an 11% discount code, bringing the total to $173.39. Although the transaction was initially approved, it was redirected; when I resubmitted it, the discount was removed without notice, resulting in a higher final charge. This process is deceptive.
Management has shifted blame to both PayPal and me, offering only a generic discount code that is widely available to the public. Furthermore, the suggestion that I utilize my earned loyalty points to offset this discrepancy is unacceptable and demonstrates a lack of genuine effort to resolve this issue.
I advise prospective customers to review negative consumer feedback carefully before purchasing, as these reports highlight significant operational concerns and present a more accurate big picture of the experience that you could have. I have found this experience to be unprofessional and exclusionary, and I recommend that those similarly affected consider filing formal complaints with the Federal Trade Commission and the Better Business Bureau, or pursuing a chargeback through their financial institution.
There are so many other companies to buy fragrances from you wonder why they would want to be so discriminatory and dishonest to persons with severe disabilities.
Reply from FragflexOct 1, 2026
Hello Tony,
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We understand how frustrating it is when a transaction doesn't proceed as expected, and we recognize your disappointment with the resolution offered. To clarify, the MAX11 promotional code is a single-use offer that had previously been redeemed on your previous order, making it ineligible for a second use.
We value your insights into our operational concerns and the impact on your experience. Our support team has sent a direct email to your inbox with all details regarding your account and resolution. We appreciate your support and hope this resolution demonstrates our commitment to handling your concerns fairly. We are dedicated to providing a professional and inclusive experience for everyone.
Best Regards,
The FragFlex Team
AC
Angel C.
good afternoon
good afternoon, dear friends.
The packaging arrived in perfect condition—very well secured.
However, with my last purchase, when I went to test the fragrance of one of the perfumes, the spray nozzle shot off because the bottle was defective.
Reply from FragflexSep 30, 2026
Hello Angel,
Thank you for bringing this to our attention, and we appreciate your kind note regarding our secure packaging. However, we are sincerely sorry to hear about these defects, we completely understand how disappointing and frustrating that is when trying out a new fragrance.
Our team takes product defects very seriously, and we want to get this fixed for you right away. We have reached out regarding the order to gather details and arrange a resolution.
Please check your inbox when you have a moment so we can make this right!
Best Regards,
The FragFlex Team
KK
Kaiden K.
Wasn't delivered
Wasn't delivered
Reply from FragflexSep 30, 2026
Hello Kaiden,
Thank you for bringing this to our attention. We are sincerely sorry to hear that you have not received your package, we completely understand how frustrating it is when an order fails to arrive as expected.
We checked our records and noticed we didn't have a prior message from you regarding this delivery issue, but your satisfaction is our top priority and we want to get this sorted out right away. Our support team has reached out regarding your order with the next steps to proceed with a resolution.
Please check your inbox when you have a moment so we can take care of this for you!
Best Regards,
The FragFlex Team
AN
Aniuska
Me enviaron un perfume roto les escribí…
Me enviaron un perfume roto les escribí por Instagram les envié correo y fotos y no he recibido respuesta .
NO LOS RECOMIENDO.👎🏾
Reply from FragflexSep 30, 2026
Hello,
Thank you for bringing this to our attention. We are sincerely sorry to hear that your fragrance arrived damaged, and we truly apologize for the lack of response, we completely understand how frustrating this experience has been.
We want to make this right immediately. Our support team has reached out directly to the email address associated with your order to ensure you are taken care of right away.
Please check your inbox so we can resolve this for you as quickly as possible.
Best Regards,
The FragFlex Team
LM
Liliam Morillo G.
A terrible experience
A terrible experience; I bought a perfume that was supposed to have shimmer, but I received something completely different, and the scent was gone after just half an hour. I don't think it's authentic. I wrote to customer service, but they never replied.
Reply from FragflexSep 25, 2026
Hello Liliam,
Thank you for bringing your feedback to our attention. We are sincerely sorry to hear that its performance did not meet your expectations, we completely understand your frustration.
FragFlex stands 100% behind the authenticity of every product we sell, and we take any concern regarding item quality very seriously.
Our support team has reached out directly to your email regarding this to provide a satisfactory resolution so we can ensure this is made right for you immediately.
Please check your inbox when you have a moment, and we look forward to assisting you!
Best Regards,
The FragFlex Team
NA
Nadezhda A.
I’ll never buy something from you
I’ll never buy something from you
Reply from FragflexSep 25, 2026
Hello Nadezhda,
Thank you for leaving your feedback. We are sincerely sorry to hear that you had a negative experience, your satisfaction is our main priority so rest assured we're here to help.
We would appreciate the opportunity to learn more about what went wrong and see how we can make things right. Our support team has sent a direct message to your email regarding your recent order so we can assist you personally.
Please check your inbox when you have a moment, we look forward to hearing from you.
Best Regards,
The FragFlex Team
