Excellent
Based on 1,228 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Fragrance LordFragranceLord.com is your house for discounted luxury fragrances. Fragrance Lord has been a well-known figure in the industry since 2009. Headquartered in Qatar, our expansion into the US market since 2017 has continued the tradition of excellence in customer service. Thanks to our incredible brand partnerships we provide authentic fragrances at the lowest prices, top-notch services, and continue to expand our variety to cater to your needs.Our Product GuaranteeFragrancelord.com stands behind every package we ship. We DO NOT carry any knockoffs or imitations. We only carry authentic brand-name fragrances.Thanks to our direct purchases from brands and their respective distributers in large quantities, FragranceLord.com offers competitive prices to customers and an unbeatable special price list to wholesalers. For more information contact us via email at [email protected] Customer ServiceYour satisfaction is of utmost importance to our team at Fragrance Lord. We strive to cater to your business and personal perfume needs of any volume. We provide 24/7 customer service via email [email protected], and if you’d like to speak to our customer service team, contact us at 833-433-5673 from Monday to Friday at 8AM to 6PM. Do not hesitate to contact us with any questions so we can ensure that you are delighted with your purchase.
Fragrance Lord (fragrancelord.com) has 1,228 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
1,228 approved reviews, newest moderated first
Ashley R.
Fragrance lord got me right I loved my perfume and I will be ordering again!
Reply from Fragrance LordMar 11, 2026
Thank you so much for your review, Ashley! We're thrilled to hear that you loved your perfume and that you'll be ordering again. We truly appreciate your support and look forward to serving you in the future!
Salman H.
Ordered a perfume January 26, website showed delivery by Feb 3rd which was plenty of time before Valentine’s Day. Received my order February 28th. Emailed them February 26th, before the item shipped asking to cancel the item as the price had dropped nearly $20 or to adjust the price difference (least they could do after making me wait a month) and didn’t get a reply back until it was shipped out conveniently and was told it was against their policy. I’ll use other discounters in the future (Jomashop)
Reply from Fragrance LordMar 11, 2026
Hi, We’re truly sorry for the inconvenience and understand your frustration regarding the delivery time. Your order was placed on January 26 as a pre-order item, which means the product was scheduled to ship once the inventory arrived. Unfortunately, the restock and fulfillment took longer than expected, and we sincerely apologize for the delay in getting your order to you. We have also sent you an email to personally apologize and address your concerns, as your experience is very important to us. Please check your inbox when you have a moment. We truly appreciate your feedback and are continuously working to improve our service and communication so situations like this can be handled better in the future. Best regards, Fragrance Lord Support Team
Reginald G.
Great service
Reply from Fragrance LordMar 11, 2026
Thank you for your review, Reginald! We're glad to hear you had a great experience with our service. We appreciate your support and look forward to serving you again!
Arnulfo M.
Great product and fast shipping
Reply from Fragrance LordMar 11, 2026
Thank you for your review, Arnulfo! We're happy to hear that you enjoyed the product and that it arrived quickly. We appreciate your support and hope to serve you again soon!
Chris K.
Legit product, exactly what I was looking for, great price (best I could find anywhere) super fast delivery, and best of all great communication so I always knew the status of my order until delivery.
Reply from Fragrance LordMar 11, 2026
Thank you so much for your detailed review, Chris! We're thrilled to hear that you received exactly what you were looking for, at a great price, with fast delivery and clear communication throughout. We truly appreciate your support and look forward to serving you again!
CustLauraomer
So easy to work with when I needed to make a return.
Reply from Fragrance LordMar 11, 2026
Thank you for your review! We're glad to hear that the return process was easy for you. We appreciate your feedback and hope to provide an even better experience for you in the future!
Maribel L.
This company needs better customer service. I didn’t receive my order. Only tracking number that , for days , only had the info that they are waiting to receive item and that tracking would be updated with approximate date of delivery once they receive package. Made several email attempts, more than 12 calls , 4 voicemails and 2 text messages all with no reply back. Thankful after sending an important final notice email , that I would be disputing. I received an email that I was being refunded and that the order was cancelled .
Reply from Fragrance LordMar 11, 2026
Hi Maribel, We’re sorry to hear about your experience and appreciate you sharing your feedback. Your order was placed on February 11 as a pre-order item, which means the product was scheduled to ship once the inventory arrived. Unfortunately, the restock took longer than expected. Because of this delay, our team decided to cancel the order and issue a full refund on February 25 so that you would not have to wait any longer. We sincerely apologize for the inconvenience and for the difficulty you experienced trying to reach us. Your feedback is important to us and helps us improve our service and communication. Best regards, Fragrance Lord Support Team
Natasha L.
IMMEDIATELY YES! Unbelievably great service, legit company and awesome team, authentic merchandise and at great competitive prices 100000/100 so grateful for their service and efforts in their works. Thank you!
Reply from Fragrance LordMar 11, 2026
Thank you so much for your amazing review, Natasha! We're thrilled to hear that you had such a positive experience with our service, team, and authentic products. Your kind words mean a lot, and we truly appreciate your support!
