Reply from Frank PorterMar 20, 2025
Thank you for sharing your feedback. At Frank Porter, we take guest satisfaction seriously and always strive to provide a seamless experience. We would like to clarify a few points regarding your stay.
1. The check-in details were sent to you before arrival, including the door code and clear instructions for self-check-in. Our check-in process does not include agent assistance, as it is designed to be contactless for convenience and flexibility.
2. During your stay, we did not receive any concerns or service requests from you. Had we been informed, we would have promptly sent our team to resolve any issues, ensuring your comfort.
3. As per our policy, any concerns or requests for compensation should be raised during the stay so we can assess and address them fairly. We always prioritize guest satisfaction and aim to resolve matters before check-out to ensure a pleasant experience. However, we did offer a special deal for your next stay, which unfortunately was not confirmed from your end, making it impossible for us to proceed with the offer.
4. Dubai is home to numerous mosques, and it is common to hear the call to prayer at various times of the day. Given that you previously stayed in this building multiple times and mentioned that your best friend resides here, we were under the impression that you were familiar with the surroundings.
After reviewing your case thoroughly, we believe we provided the best possible service during your stay. While we regret any inconvenience, we encourage guests to communicate with us during their visit so we can promptly address any concerns. Nevertheless, we appreciate your feedback and would be happy to host you again in the future to ensure a more tailored experience.
