Excellent
Based on 632 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Airbnb management services company in Dubai
Frank Porter (frankporter.com) has 632 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
632 approved reviews, newest moderated first
Samuel T.
Very profissional service, And Great apartment
Reply from Frank PorterNov 8, 2024
Thank you for your wonderful review! Your feedback means a lot to the team, and we truly appreciate your kind words. We look forward to hosting you again in the future!
aimee T.
We recently stayed with frank porter via air bnb at there STUNNING 2 bed (and maid room) on reem island! The apartment is just stunning the balcony is huge! And all the staff on the apartment block are so friendly and welcoming! We all felt so at home and my children loved the staff, pool and pool table!! Nothing was to much trouble for frank porter or the staff! We actually had our previous appartment (not with frank porter) cancelled just a week before we were due to arrive and even though it was super stressful I honestly think we got an apartment 10 times better!!! The only thing I would like to see next time we come is some plastic crockery and cups for the children! Thank you frank porter we will be back soon 😍
Reply from Frank PorterNov 18, 2024
Hi Aimee, Thank you so much for your wonderful review! We're absolutely thrilled to hear that you and your family had such a great experience staying with us on Reem Island. It’s fantastic to know that you loved the apartment, the huge balcony, and the friendly, welcoming staff. We’re especially happy to hear your children enjoyed the pool and pool table! We truly appreciate your understanding and flexibility when your previous booking was unexpectedly canceled, and we're delighted that we were able to provide an even better option for your stay. Your suggestion for plastic crockery and cups for children is a great one, and we will definitely consider this for future stays to make things even more convenient for families. Thank you again for choosing Frank Porter—we can’t wait to welcome you and your family back soon!
Pēteris
Great location and great view of the Burj Khalifa and downtown buildings. All other important places in Dubai are also easily and conveniently reachable. The apartment itself is also spacious and comfortable, although some details are missing for complete happiness :) There is everything you need for relaxation without even leaving the building - a well-equipped gym, a swimming pool and a training ground next to it, as well as a table tennis table. Convenient parking and helpful attendants. The hosts were very responsive in answering our questions and solving problems, which were not many. Would definitely recommend and would love to return.
Reply from Frank PorterNov 6, 2024
Dear Peteris, Thank you for your thoughtful feedback. Your comments are essential in helping us elevate the quality of our service and guest experience. We’re glad to hear that your stay met your expectations. It was wonderful hosting you, and we’d be honored to have you stay with us again. Thank you for being our guest at Frank Porter!
Gemma B.
Easy communication with Anna and prompt responses. Accommodation was just as described. We arrived on a very late flight but no problem checking in in the early hours.
Reply from Frank PorterNov 6, 2024
Dear Gemma, We truly appreciate you taking the time to provide feedback. Your insights are crucial for us to continuously improve and ensure a top-notch experience for our guests. We’re so pleased to hear that you enjoyed your stay. Hosting you was a delight, and we look forward to the chance to host you again. Thanks for choosing Frank Porter!
Olaf M.
I own a 2BR apartment in Business Bay, which I have put into short-term rental with Frank Porter. The reason for me was primarily to have someone to look after my apartment while I'm not in Dubai. Frank Porter also furnished the apartment well and the first guests felt comfortable. Then the problems began. The guests damaged the refrigerator. The refrigerator was not repaired by Frank Porter and insects settled in the refridgerator. The guests damaged the umbrella, it was not replaced and not repaired. The cleaning team left the lights on for weeks and I had to pay the electric bill. The bed was stained with coffee, Frank Porter didn't clean it. The apartment was delisted on Airbnb, Frank Porter didn't even notice. Insects were spreading throughout the apartment, but Frank Porter didn't notice. I can understand every guest who no longer books my apartment. Many owners in the building have now terminated their contracts with Frank Porter. So do I. Frank Porter charges high termination fees without Frank Porter taking care of the apartment. The management fee is one of the highest in the market at 17 percent, others are significantly cheaper. And to put it in the words of my neighbor, “Frank Porter: greedy and lazy.” For more information, please send a DM. Olaf Meier, October 31, 2024
Reply from Frank PorterNov 6, 2024
Dear Olaf - we are saddened to see that you went ahead with the negative reviews you threatened us with, despite us doing everything in our power to end on good terms. The truth of the matter is that you cancelled your contract with us abruptly, without any notice and without any valid reason. Most probably you had other plans for your property - which is completely normal as we provide a flexible option for our clients. However, as with any contract there are terms you signed off on - namely allowing us notice to move/cancel future bookings. You did not give notice, and refused to pay any termination/relocation fees citing 'maintenance issues' and threatening bad reviews. We immediately organized our maintenance team to attend to these minor issues. You refused, citing 'Frank Porter's incompetence.' Our team checked all photos, issues were very minor so it was clear you just wanted out of the contract immediately and were looking for reasons not to pay anything. Ok. In the end, in good faith and to end on positive terms - the team informed you that you didn't need to pay anything to us - we would attend to your property, fix minor issues and do the handover. You agreed and it seemed we were moving on. Then yesterday - post handover you decided to go ahead with these malicious and false reviews across platforms. I think it speaks volumes about the person you are, and not about the service we provide. By the way - our team is still attending to some minor fixes today, despite your reviews. We choose to stay positive and end on good terms. If your style is spending hours trying to damage our reputation - well then you do you. Good luck in all your future endeavours.
Consumer
We stayed at an Airbnb managed by Frank Porter and it was an excellent experience. The place was just as advertised and was spotlessly clean. Communication was easy, friendly, and efficient. Highly recommend!
Reply from Frank PorterNov 4, 2024
Thank you for taking the time to share your review. Your feedback is essential for us as we aim to provide exceptional service and enhance our guests’ experiences. We’re pleased to hear that your stay was enjoyable. Hosting you was a true pleasure, and we look forward to the opportunity to host you again soon. Thank you for choosing Frank Porter!
M Afzal K.
Excellent experience for a one week stay. Good communication from start to finish. Apartment exactly as described - clean, tidy, all amenities provided and excellent location. Would highly recommend for a wonderful experience
Reply from Frank PorterNov 11, 2024
Hi Afzal, Thank you so much for your fantastic review! We’re delighted to hear that you had an excellent experience during your one-week stay. It’s great to know that the apartment met your expectations and that our communication was on point. We truly appreciate your recommendation, and we’d love to welcome you back for another wonderful stay in the future!
Jay
Incredible location, easy check in & check out. Highly recommended!
Reply from Frank PorterNov 4, 2024
Dear Jay, We truly appreciate you taking the time to provide feedback. Your insights are crucial for us to continuously improve and ensure a top-notch experience for our guests. We’re so pleased to hear that you enjoyed your stay. Hosting you was a delight, and we look forward to the chance to host you again. Thanks for choosing Frank Porter!
