Frank PorterReviews of frankporter.com

We rented an apartment on airbnb managed by Frank Porter. When we checked in we were shocked by the state of the place. The bedlinen was dirty and covered in hair, the apartment wasn’t clean and stank of stale cigarettes despite being advertised as non smoking. The place was disgusting. We called them and at first they refused to give us a full refund. I asked to speak to a manager and despite me calling them again 4 times. No one called me back. Luckily Airbnb stepped in and gave us a full refund.

Beware: they falsely advertise the property at a different address than the actual location. Then the refuse to issue a refund. It's a classic bait and switch.

I asked to end up my contract with Frank Porter, And i asked them before if i noticed some damage in the apartment if i could let them know to take care of it. They said YES of course. Then, the day the contract finished, they just let the keys in the apartment and left and, that's it. I found my apartment with broken furnitures, stolen stuffs, and i naturally told them immediately that the last guest damaged the apartment, and they answer they won t do anything since they gave me my apartment back. Yes but they let it to me with damages, it was under their responsability, they didn t take any deposit from the guest. So we will go on court against them.

Fantastic property, highly responsive on airbnb and extremely helpful in check in and check out process.

Frank was very helpful and responsive. Everything was as described and excellent.

حظينا بإقامة رائعه في الشقه ، كانت نظيفه جدًا وجميله أجمل من الصور بكثير، اذا كنت في حيرة من امرك انصحك جدًا بعدم التردد في السكن فيها قريبه جدًا من الخدمات

On arrival we had cockroaches in the dishwasher and on the floor. Our parking space was occupied by someone else. No hot water pressure. Speakers and numerous cupboards broken. No drinking glasses in the apartment. We asked for 2 access cards to the apartment as it was for 2 individuals but with daily chasing we still didn’t get one until over a week into the rental. The other issues were dealt with, slowly, over the first 2 weeks and there was no urgency and little communication from Frank porter. Then the water stopped working completely on 5th February and wasn’t fully fixed until around 12th. During that time their repairs guys came in, flooded one of the bathrooms, then left it in that state overnight. We have video proof of this. We had to find alternative accommodation for these nights as we work and I needed access to water to shower etc. I’ve rung Frank porter trying to sort these issues but their team are hopeless. There is one sweet guy called Gab in their team who tried to help but basically they have to get sign off from managers and from what I’ve gleaned, their managers either refuse to speak to customers or work 1-2 hours a day. It’s so frustrating talking to a member of their team, getting different opinions and advice, and then them lying about when their repairs team will come round. We paid 41,000 AED (almost £9,000) for this property for less than a month. Frank porter have refunded us 30% of ONE NIGHT’s rate for all these issues 🤣 (around 500 AED, ie £100). As I’ve had to ring them so many times to chase them, my phone bill has actually worked out as 3 times the amount they’re willing to return us. This is the second apartment we have rented from Frank porter. First one had drainage issues and constantly smelt of faeces. They also didn’t fix those issues and we should have learnt our lesson but it was short term and we believed it to be a one off. We’ve now rented a new apartment through Haus and Haus. Really fantastic service so I would recommend contacting them if renting in future. Ps they are continuing to tell us they have sent us the money they promised but refuse to give a reference or a date it was transferred on. I think these people are crooks.

Amazing place! The view is breathtaking and the apartment was very neat and clean. Super recommended