Freedom Express MovingReviews of freedomexpressmoving.com

DO NOT USE THIS COMPANY Everything Nichole said to me about our son's college cross country move was CHALLANGED. (not to mention that his computer arrived busted). The price more than DOUBLED, they DID NOT RETURN phone calls or emails or texts FOR WEEKS, which were in excess of 100! The company they passed us off to charged for so many extras! While waiting for a response from Freedom Express, we began to get storage fees added on. THIS COMPANY IS A SCAM FROM DAY 1. DO NOT USE THEM! THEY DID NOT HONOR ANYTHING WE WERE TOLD AND AFTER FINALLY RETURNING A PHONE CALL, we were pretty much told "TOO BAD" by Paula. Also, they are not associated or owned by a veteran, like it says and they claimed. SCAM STAY AWAY. I'm sure ANY other company would be a better choice

No stars are deserved. This company represents themselves as a direct to consumer organization and they are a third party vendor and you don't know that until you sign the contract. Do not use them! If they are veterans, they disgrace the hardworking and honest professionals that serve(d) our country with true sacrifice and dignity. SCAM ORGANIZATION

They are not veterans. they are a veterinary scam company for PIGS. they scammed my daughter out of 1300.00 dollars. I will not relent until the day I die.

This is not a company. They are scam artists. Driver did not show during the two day window they had given me for my move so I had to mark last minute alternative arrangements. No one from freedom express ever informed me of the delay and would not take my calls after trying them hundreds of times. Soulless people work here and are out to take your money and not help you. I have yet to receive a refund as services were not provided and I doubt I will eve see my money again. Do not use all all costs. They are scammers. Please call if you have issues with this company. This is an unlisted number for them 386-679-4769.

Do not use these people. Do not give them a deposit. I had a tentative date on September 15th I canceled on September 8th 7 days before. I spoke to Brett I could tell by the tone in his voice that there would be a problem getting back my 1250 deposit. I didn't even use their service I canceled in plenty of time. I have proof with my bank that I canceled on the 8th because I called them directly after to let them know because I had a feeling there was going to be a problem with these people. Sure enough I'm not getting any response back they do not answer my calls. They did once because I called from another phone then they put me on hold and I was basically hung up on. These people use I'm a veteran we're wonderful honest people. They are anything but. A few days later after my cancellation they text me to get my details I text them back I canceled that appointment and I need a credit for my deposit. All I'm getting is the runaround.

Lied to us about delivery time, lied to us about cost, never offered any help once our stuff was on the moving truck. They come off as so friendly and trustworthy - I had no problem booking this group. Cut to moving day, a different company that wasn't Freedom Express showed up to move our stuff. We used a few extra cubic feet than we originally thought, but they charged us DOUBLE what we were quoted due to crazy charges like $14 to put a plastic cover that I paid for over our mattress. They loaded our stuff up on a Tuesday and said they'd see us Saturday at our new place, which is what was agreed on. Saturday comes around and it's crickets - nothing from the movers and nothing from Freedom Express. After several attempts, I get in touch with Paula and she says she'll call the mover and see what the deal is. Two minutes later she tells me that she was on hold with the mover and it wasn't worth her time to stay on hold and she hangs up on me... We heard nothing for days and after 6 days of zero returned communication (we called Paula, Jared the guy who sold us Freedom Express, and the movers dozens of times), I sent an email stating that I'd be contacting the Better Business Bureau if we couldn't discuss reimbursements for this inexplicably late delivery. And wouldn't you know, not 10 minutes after hitting send I got a call from the mover saying he'd be there in two days. This company is a scam and I don't know how they are still in operation. My dad is a veteran, so I was more than happy to support a veteran-owned business, which is why we went with Freedom Express. Calling yourselves that and pretending to honor your veterans while running this scam of a company is completely disgusting. Also they removed all Google reviews because they were getting such bad criticism... says a lot about the company. Please do not use them, there are plenty of reliable moving companies who will not cheat you out of money at every turn. Total scam.

Moving from FL to VA. Nichole assured me I would be working for her team from start to finish. Instead I was contracted out to safebound. They were fine I guess, but ended up charging me an extra $1000 for my items even though I provided Freedom Express with a list of all my items, pictures, and dimensions. Richard told me he would call me before my move and never did. Now I’m getting told that safebound charges a whole list of fees that is going to raise my price by at least $200. I’m so serious that you should not trust these people.

BAIT AND SWITCH. I hired them, were given promises for delivery dates, they broker to another company Overland Van Lines (who was great), and then wont answer calls or call back when you try and get them on the phone to discuss anything about the original commitment. Nichole - the salesperson - apparently is out with illness. Richard is an idiot and tells you he cant help you, Tommy doesnt return phone calls on his office line or personal cell - 786-232-3627 - and Tom - his father and owner, doesnt exist. They're a Florida based sheisty company with a random address at a building they dont operate out of. DO NOT HIRE