Average
Based on 268 reviews
Free Spin3.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Free Spin (freespin.com) has 268 customer reviews on Folks Told, with an average rating of 3.5 out of 5.
Showing 21 reviews with 3 stars · Clear filters
Steven H.
These social casinos need to make redemptions as easy as depositing money.
Reply from Free SpinOct 15, 2026
Hello Steven, Thank you for your feedback. We truly appreciate you taking the time to share it. We’d like to better understand your review and see how we can help, so we’ll be reaching out to you shortly to follow up. In the meantime, feel free to join our Live Chat or email us at [email protected]. We're available 24/7!
Will D.
Fun games, and great communication from support team. Little excessive on the verification and length. Overall has my vote 👍
Reply from Free SpinOct 15, 2026
Hello Will, We’re glad you’re enjoying the games and that our support team made a good impression. We hear you on the verification steps, and we’d like to help make the process seamless for you. If you need assistance, please reach out via Live Chat or email. Our support team is available 24/7 at [email protected].
LORAINE
Im still waiting on my redemption. They're relatively slow compared to other casinos. I had to send my info twice and keep on them. They say it's otw now. I will update and add another star if it lands soon. My bank does it in one business day, so it should be by tomorrow. I don't really like the game selection but I'm going to look further. Maybe I'm just not looking in the right place. Customer service was very nice though !!! I ll update tomorrow.
Reply from Free SpinOct 1, 2026
Hi Loraine, Thank you for your feedback! We'd like to take a closer look at your case, so we've requested the relevant information. What you experienced is not the standard we aim to deliver for our customers, and we're sorry it fell short. If you'd like, you're also welcome to join our live chat, give us a call, or email us at [email protected]. Our team is available 24/7!
Dwanna
No real winnings playback
Reply from Free SpinSep 21, 2026
Hello, Thank you for your feedback. We’d like to look into this further and understand what happened. We’ve located your account, and the appropriate team will be in touch with you shortly. We appreciate your patience while we review your matter.
Destiny J.
I have been waiting for over five days now for a redemption. This is insane. This will keep giving you the runaround basically saying it’s been sent to the relevant team. Will not let me speak to the relevant team, but they won’t let you. I will never deposit any money into this casino, knowing that I will never get my money! Update: got a phone call from “scam likely” and still nothing has came from this. They are not paying me my redemption. It’s that simple. It doesn’t take over 10 business days to “verify” a redemption, let alone submit it to be wired. It’s looking more and more like I’ll never see my money. Update #2: Tuesday early morning I received a confirmation via email it was coming to my account but was skeptical because the transaction was no longer visible through the website. Received my money late Tuesday night even though they said it could take up to 5 business days (my bank doesn’t take long). Customer service offered me $5 of play to change my review and I can’t lie, they did pay me. Asked for redemption on September 11th, got redemption late September 22nd.
Reply from Free SpinSep 19, 2026
Hello Destiny, Thank you for your feedback! We're sorry this experience hasn't met your expectations, and we take your feedback very seriously. This is the type of feedback that helps us improve! We've reviewed the conversation and wanted to assure you that the compensation added by our Customer Support team was intended to make up for the frustration and inconvenience caused by the wait time you experienced. At the same time, in such cases, we always highlight that our customers are more than welcome to update their experience based on their most recent interaction with us. That said, of course, we do highlight that in case you'd like to share your recent experience you're welcome to do so. Once again, we appreciate your feedback. In the meantime, if you have any more feedback, please feel free to reach out to us via live chat or email at [email protected]
Tiamara W.
I love the games. But, the free SC coins are not often and very small amounts. Great customer service experiences.
Reply from Free SpinSep 14, 2026
Hi Tiamara, Thank you so much for your feedback - this is exactly what helps us grow and improve. For further assistance, please don't hesitate to reach out to our live chat team or your personal host, we are always here for you!
TIARKA S.
Just signed up and I like the games Just wish the game would provide with real free SC enough to actually play
Reply from Free SpinSep 8, 2026
Hi Tiarka, Thank you for your feedback - it's truly appreciated! If you need any assistance, don't hesitate to reach out. Our support team would be happy to help!
amita S.
Game selection is okay and deposits went through fine
Reply from Free SpinAug 27, 2026
Thank you for your review. We're pleased to hear that you found our game selection satisfactory and that your deposits were processed smoothly. We appreciate your feedback and will continue working to improve the overall player experience.
