FreestyleReviews of freestyle.abbott

I am pretty new to libre 3, I have applied 5 sensors with no problem, on the 6th sensor I received a sensor malfunction #of 365 as soon as the initial hour was up. I called Abbott the gentleman I spoke with seemed as new to Abbott as I was he was very hard to understand. The only thing I felt sure of is I felt like he thought I was trying to scam them out of a replacement sensor. So after the frustration of getting nowhere with him I hung up and placed a call to the pharmacy to refill my sensors I will try new order of 6 sensors, but also considering of switching to a different cgm all together this is the first time I have ever felt like a criminal for calling a customer service person with Abbott

Customer service is great. Not so much their product. Since Libre 2, the sensors quite often stop working. Sometimes within 2 hours, sometimes a day short of the 2 weeks it is supposed to last. Nice to get a free sensor when this happens but does not make up for all the reapplications or being without when sensor abruptly stops in the middle of your day.

Sensors fall off within days (same day - 3 days) instead of the promised 14. Keep having to request a free replacement through the website and going without monitoring in the meantime. It's good that the company is willing to replace them, but it's a lot of effort to turn my life around every time a sensor fails and then do admin to log it, request a new one, and wait for it to arrive. I am now getting increasingly worried that Freestyle libre will stop replacing them due to the sheer frequency that they fail - at some point it's going to look to the customer service team like I'm untruthful, when the product really is falling off mega early every time. i think the product needs better adhesive - because its just not doing what it promises :(

I've used several forms of the freestyle and to be sure, the Freestyle 3 is the worst. First of all, your product is only as good as your customer service, and unfortunately, this is a ONE STAR. Recently, my sensor stated that I was going low and startlingly me awake at 1 a.m. in the morning. I felt fine, and checked it against my regular finger glucometer. The freestyle stated I was at 52 and dropping, and my glucometer read 125! This happened 3 nights in a row. I've had to replace several freestyles and between having a 90 minute conversation with someone who asks you to repeat your answers multiple times, and somewhat of a condescending attitude that I did something wrong, they begrudgingly sent me a replacement. This last time, they sent a replacement, but no box to send back the faulty one. I received a letter from ABBOTT wanting to know where the sensor was!!! These sensors cost me between 35 to 50 dollars each. Insurance does not pick up the cost because I am not on insulin and oral medication. In as much as I HATE using a finger stick, I've decided to stop using the FREESTYLE. No diabetic can afford faulty reading and then after all of this, waste their time with customer service. This last event was the person telling me he would call me back because the connection was bad. He never called back! I called again only to have to go through the entire senario all over again and then getting cut off. So a faulty system with product and people. Abbott needs to lower the price for those who do want to use it and it makes absolutely no sense to not give diabetics the tools they need to manage this disease of complications. Truly corporate greed.