FreeTaxUSAReviews of freetaxusa.com

FREETAXUSA never gave me the money for my last stimulus of $2800 for my wife and I. They stole it. When we filed my return it showed we were supposed to get $2800 for the last stimulus check. Do not trust these people. They steal money

I have been with free tax USA many years, and 2026 they royally messed me over FTUSA software in unable to handle tax returns with certain situations. I have no issues with this My big complaint is that it wasn't until after I went through EVERY step, including payment, that I was informed that they could not do my taxes. I entered the Schedule K weeks before I went to finalize our taxes. Why was I not informed then of the issue? Because that is when the issue should be flagged, not in final steps Unacceptable. Now I get to redo all my taxes with a qualified company. Every single bit needs to be redone . Because this company mislead me regarding what they can do . It's not what the issue is, it how badly it was handled. And that Free Tax USA doesn't care when they eff you over . Thanks for the stress you caused and I get to suffer

This was my first time using software to file my own return and I was terrified at first, especially because I am a senior and not so tech savvy. As it turned out, Free Tax was much easier to use than I imagined and I was able to file my returns electronically. What a pleasant surprise! I highly recommend Free Tax even if it's your first time. PS- the real problem is that the Govt. makes is so difficult to file income tax even if you make very little money.

FreeTaxUSA was so easy in 2023. Now I am back trying to complete my 2024 and 2025 return as an independent contractor / Gig worker and the interface is horrible. I spent all day preparing and tallying numbers in spreadsheets so I can just go into the website at FreeTaxUSA and do my Schedule C. For some reason they have added all kinds of confusing documents and links to various documents that I do not understand. The clear path to what I want is not apparent and it is very stressful. I tried to find a support option but nothing but AI, no way to reach a human being. I am very disappointed because now I have to find another tax preparing website for regular folks, which will cause more delays. I rarely get time off and I can't get a thing done on their website all day long. Why did you guys destroy the interface???? It's too complex now. Where is a simple "SElf Employed" option??. I am not an accountant and can barely understand all of the unnecessary forms I am being shown. Your system should be able to learn from my last filing of taxes and just take me where I need to be!! Ugh. I do not recommend FreeTaxUsa unless you are okay with getting a headache.

This company is a complete rip off. Their charge was supposed to be $24. I did the option where they take it out of my refund. They took just over $48. When I contacted them they refused to admit they took to much money. My advice find someone else. You may have noticed the reply. I contacted Free Tax USA and they did nothing. I had a email showing that I did not choose the upgrade package. They however said I did and made no offer to refund the overcharge. I hate when these companies reply trying to sound innocent. They was not innocent and it wasn't an error. If so they would have refunded my money! Also notice they tried to play it like I was confused about their charge. I was not I paid for their basic return. They charged me for the upgraded return. I was not confused they straight up rippme off!!

Worked great. Very intuitive. Will definitely use this online program for next years taxes.

FreeTaxUSA is unusable if you need to amend a prior-year return. I needed to prepare a 2024 amended return, and the workflow has been effectively impossible to use. To make matters worse, when I tried to leave feedback through FreeTaxUSA's own review system, I found the review-submission functionality unavailable. Trash. You also have to pay for support, which is hilarious.

Easy. User friendly.