FrisbiReviews of frisbi.com

This was the first and last time I used FCS. It has been a frustrating experience. Ida was very proactive in responding. However that’s where the things end. Other staff gave conflicting requirements for shipping multiple times. Had to provide same details three times to get things rolling. It seems that they have new staff not properly onboarded.

You need to figure out how to avoid unnecessary cost to your customers because not your processes. For example you allowed a shipment to happen when you could have known that you were going to block it at customs. Your processes are reactive rather than proactive. FedEx or UPS doesn’t have the issue when we work with them

1. Surprised by the Japan Customs stoppage and subsequent paperwork and delay in shipping. 2. Lack of response on VAT or GST invoices for shipments to Canada and Japan. I have asked several times and still do not have resolution. This is a must have to continue doing business. 3. Difficulty in getting invoice details (VAT charges vs. Shipping related charges) aligned with payments. It takes me manually looking at three reports from you website to get this information. Required for Financial accounting.