Frisco LabsReviews of friscolabs.com

Reply from Frisco LabsAug 6, 2026

Nolan, you did contact us about the delayed shipment, and we contacted UPS to locate the package and request an update on your behalf. The shipment later showed “UPS Delivery Intercept Request Completed” and an “SPI – SOP” notation. UPS also referred the recipient address and contact information to its security and fraud department. While the carrier review was still active, a bank chargeback was filed against the order. This was not a situation where your messages were ignored. We escalated the missing-package report to UPS and have documented the communication and tracking history. Because the payment was disputed after shipment and the package became subject to a UPS security review, your wholesale account and all future ordering privileges have been suspended.

Reply from Frisco LabsJun 20, 2026

Hi Agostino, We’re sorry this order did not meet your expectations, but we want to clarify the full situation for anyone reading. The product photos / videos on our website are real photos, and the customer reviews are authentic. We do not create fake reviews or post false feedback. This same item has been purchased by many customers, and the feedback has been overwhelmingly positive, including customers who opened the product and specifically commented on the smell, quality, and photo accuracy. This product was purchased on sale in the $400/lb range. At that price point, there are not many AAA indoor pounds available in the market, but we still felt this was a strong batch for the value. Our team reviewed this product before shipping, and we stand behind the fact that it was a solid product for the price point. It is also important to note that the product was returned sealed and unopened. Because the bags were never opened, the flower was judged only through multiple layers of vacuum-sealed packaging. Vacuum sealing, compression, and lighting can make flower appear darker from the outside of the bag than it does once opened. Orange Clementine OG is also known for its strong citrus/orange aroma, which cannot be properly judged through sealed packaging. Even though we disagreed with the claim that the photos were fake, that the reviews were fake, or that the product was misrepresented, we still accepted the return, inspected it, and issued the product refund in accordance with our return policy. Return shipping costs are the customer’s responsibility under our return policy, which is why shipping fees were not refunded. We understand that can be frustrating, but the product itself was accepted back and refunded. Frisco Labs ships directly from California and works with a wide network of farms and suppliers. California is one of the strongest flower markets in the country, and many vendors nationwide source from the same California supply network whether customers realize it or not. We believe the record shows that we responded quickly, provided return instructions, accepted the return, issued the refund, and resolved the matter fairly. We stand behind our products, our photos, our customer reviews, and the way this return was handled. Frisco Labs

Reply from Frisco LabsJun 20, 2026

Hi Scott, We want to clarify the facts for anyone reading this. Your order was placed in October 2023 for one 1 oz Delta-8 THC flower product at a sale price of $33.96. That was not our current natural THCA flower, and it should not be compared to the THCA flower products we offer today. The package was shipped, delivered, and the product was kept. We do not show any completed return, exchange, or refund request from that order at the time. Years later, we still offered to send newer product samples so you could see the difference in our current lineup, but that offer was declined. Frisco Labs does not sell sprayed THCA flower today. Our current THCA products are sourced differently, lab-tested, and held to a much higher standard than old Delta-8 flower products from years ago. We respect every customer’s right to leave feedback, but this review is referencing a $33.96 Delta-8 flower order from 2023, not the current THCA flower we sell today. Frisco Labs

Reply from Frisco LabsJun 21, 2026

Hi Jordan, We’re sorry to hear about the frustration with your UPS shipment. When a package is lost in transit, the claim process must go through UPS, and timing can depend on the carrier’s investigation and final claim decision. We do not control UPS claim approvals or denial timelines, but we do respond and assist with the claim process when a valid order and tracking number are provided. Trustpilot requested more information to verify this review, but no response was received within the review period. Without a verified order number, email, or tracking information, we cannot confirm the details publicly. If this is connected to a real order, please contact us directly with the order number and tracking number so we can review the claim status. Frisco Labs

Reply from Frisco LabsJun 20, 2026

Hi Claire, We take accusations like this seriously, so we reviewed our records carefully. We are unable to locate any order, customer account, support ticket, payment, or shipment matching the name, email, phone number, or details provided through Trustpilot. Based on the information available, we cannot verify that this review came from an actual Frisco Labs customer. Frisco Labs does not dox customers, and we do not post customer addresses publicly. Customer privacy is taken seriously, and any claim suggesting otherwise is not accurate. If this is connected to a real order, please provide a valid order number and the email used at checkout so we can review it directly. Without that information, we believe this review is not based on a verified customer experience. Frisco Labs