Great
Based on 493 reviews
Frost NYC4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Large jewelry manufacturer and retailer specializing in Gold and Diamond Jewelry, Custom Jewelry and Watches
Frost NYC (frostnyc.com) has 493 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
493 approved reviews, newest moderated first
Tom W.
Very bad customer service. One guy offer a deal, another one rejects. It takes a long time to get an answer.
Reply from Frost NYCDec 8, 2025
Hello, after a thorough search we cannot find records of you in our system. We would love to fix any issues that you may have. Please reach out to us at [email protected]
Garth R.
I bought a chain from them recently and the links don't all match. Some of them are different and as a result it feels odd to the touch. I contacted customer service and they want to charge ME for the shipping to repair their defective product. What a rip off!!! Be warned!
Reply from Frost NYCDec 8, 2025
We offer lifetime warranty on our merchandise. If it was a new item purchased from us, we would replace the item. If there was a shipping fee attached to your order, we will gladly refund it back to you. Please reach out to us at [email protected]
Chance
Scammers don’t trust or believe they sale fake Rolex watches and the they are not real the other jewelry is underweight and will be only plated. Anyone who has any intelligence can see from all the reviews that you are a scam. Anyone who 4 star or 5 star reviews are fake. Yes I did purchase from you and had to send it back over 3 times because it leaked water when washing my hands only. Took it to Rolex and they said it was all fake with very low quality diamonds. A complete waste of money. But one thing about life is you will always have the same energy you send out come back and eventually your business will get that same energy back!
Reply from Frost NYCDec 8, 2025
We do not sell Fake Rolex watches. Per our records, you purchased a custom diamond Rolex. All of our watches are sent to an independent laboratory for certification. Furthermore, per our records you haven't purchased any gold items from us. We guarantee all of our merchandise that we sell. If you have any issues with your item, please do not hesitate to contact us at [email protected]
Mariana Jones P.
But on my first Rolex here fantastic experience I had a long conversation on the date. Just glad I picked it up sapphire color. I’m thinking about getting Diamonds💎❤️💯 in bedded in it, but I was told not to and I’m glad I didn’t do it. Thanks. Frost spectacular service.
Ana P.
I bought a Rolex from Frost NYC( 9000,00) , and it had a defect. I sent it back for repair, paying $700. I requested that my address be updated in their system. I received the watch back, still defective, and sent it again for repair. I updated my address on the website and deleted my old address. Upon returning the watch, they sent it to my old address. They didn’t require my signature for receipt. Now they claim it’s my fault. I have an email requesting the address update. My current address is on their website. The company guarantees delivery security on their site. However, now all I receive are emails blaming me, without any concern, just expressing regret and insisting it was my fault. I have all this documented. I don’t know how to proceed. I have bipolar disorder and am currently experiencing a panic attack, feeling lost in how to resolve this. I updated my address, paid for the repair, and trusted the company’s security policy. Please help me understand how to resolve this situation.
Elvis A.
9 months ago in order a silver chain online. A few days waiting for my chain once I got it, the silver was clean and shiny. I recommend Frost NYC to anyone that’s was pay a chain.
Shawn M.
Great customer service and super high quality products sold here. I bought a white gold Curb chain from Frost NYC and the shipping was fast, secure, and delivered as scheduled. It is a beautiful chain and I wear it nearly every day. I would recommend you check them out if you are in the market for high end jewelry.
Donnell R.
Besides the actual product, customer service is huge in my book. And at a time where there are good products everywhere, the way you are treated as a customer matters and this is where FrostNYC is second to none. Fast shipping, first class customer service, and top of the line products make frostNYC my go to when it comes to my jewelry needs.
