Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Froya Organics
Handmade skincare from arctic plants. Stop aging, rosacea, acne, psoriasis, eczema, dark circles, joint pains, and eye bags in days. 0 water, fillers or nasty chemicals used. 80,000+ women with transformed skin. Better skin in 60 days or money back. Free shipping on all orders over $40.
Froya Organics (froyaorganics.com) has 10,474 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Lovely products - takes a while to get customer service to pay attention
When my product didnt arrive, customer service initially very poor but eventually after writing a bad review I got noticed and they resent my product. The products are lovely except the day cream turns my face orange. The support people keep telling me it’s because i’m using too much of it which i don’t think is the case.
Reply from Froya OrganicsFeb 17, 2026
Hey Leonie, thank you for being so honest with us. First, we're really sorry about the delivery issue and the slow initial response. That's not the standard we hold ourselves to, and I'm sorry you had to go through that. Glad we were able to get the product out to you in the end.
Regarding the day cream turning your face orange, I totally understand your frustration. We'd love to help figure this out with you. Would you mind reaching out to our support team again? We can look into it together and find a solution that works for you.
All the best,
Tobias @ Frøya
LN
Lisa N.
Damaged products delivered
I received my 3 products damaged. I emailed several times with photos asking for a status of a replacement to my order. Last night I sent another and finally today got a response stating it is in the way. Excited my issue is finally solved just wish it didn’t take so much work on my part but non the less happy!
Reply from Froya OrganicsFeb 17, 2026
Lisa, I'm really sorry about the damaged delivery and that it took more effort than it should have on your end. That's not the experience we want for anyone. I'm glad we finally got it resolved for you, but I completely understand your frustration. We're always working to make our process smoother so this doesn't happen again. Thank you for your patience and for sticking with us.
All the best,
Tobias @ Frøya
LK
Lisa K.
The products are nice and feel…
The products are nice and feel hydrating-but I do not notice a difference in lines or texture on my face. I will finish the products but at this point, will not reorder. The price is high for no results. I’ve only been using for two weeks, so it may take longer to work.
Reply from Froya OrganicsFeb 25, 2026
Hey Lisa, thank you for being so honest with us. I totally understand wanting to see results, and two weeks is still early days for skin to really start showing visible changes in lines and texture. Most of our customers start noticing bigger differences around the 4 to 6 week mark, so I'd love for you to give it a bit more time.
That said, if you ever want to chat about your routine or have questions, our team is always here to help. We want to make sure you get the most out of your products!
All the best,
Tobias @ Frøya
AA
alma A.
Be careful that you don't subscribe by mistake
I bought the Anti-Age Glow Day Balm and I unknowingly subscribed to it, as it wasn't very clear to me that the reduced price entailed a subscription. I got in contact with them and could finally solve the situation.
The balm is not moisturising enough for my skin and it leaves a yellow tone if you apply too much product, so you need to make sure you only use a small amount.
Reply from Froya OrganicsJan 9, 2026
Hei Alma,
Thank you for sharing your experience. I’m sorry to hear this situation felt frustrating for you, and I appreciate the opportunity to clarify a few important points.
We’re not able to subscribe customers, subscriptions are optional and are selected by customers in order to access an initial discounted price and convenient future deliveries. In your case, the subscription was canceled after the order had already been processed, which unfortunately meant the shipment could no longer be stopped.
About the Anti-Age Glow Day Balm: it’s a highly concentrated formula made with 100% natural ingredients, so only a very small amount is needed. Using more than recommended can cause it to feel heavier on the skin or leave a yellow tint, this is something we actively advise customers on to ensure the best experience.
That said, I’d really like the opportunity to review your case personally and make sure everything was handled as fairly and clearly as possible. Please feel free to contact me directly at [email protected], and I’ll be happy to look into this for you.
Warm regards,
Erikah
Customer Support Manager
CN
Carol N.
**Not happy with the product, service improved on submitting this review
**Avoid This Company - Poor Service, Misleading Marketing, and Ineffective Product**
I am editing this review in recognition of the subsequent service I've received after submitting this review.
My initial experience still stands, it has been problematic from start to finish until I submutted the review. However, to my surprise I did get a proper resonse which included a refund on my initial purchase (not the second payment because I have after all used the majority of the product first time around) and they have sent me a returns lable so I can send the second unused product back.
**Misleading presentation and hidden terms:** The website appears to represent a Norwegian product, but the company is actually registered in Texas. Terms and conditions are buried deep in the site rather than being presented upfront during checkout, making it difficult to understand what you're agreeing to.
**Delivery and customer service issues:** My initial delivery was significantly delayed. When I tried to cancel, I discovered cancellation wasn't possible - information hidden in fine print. My emails went unanswered for weeks, and when I finally received responses, they were unhelpful.
**Product effectiveness:** I've been using the product consistently since mid-September (4 months now) and have seen absolutely no improvement in my skin. In fact, my skin condition has deteriorated compared to my previous brand. The daytime products leave a greasy film when first applied, yet my skin looks and feels dried out as the day progresses. The nighttime products are so concentrated and thick that finding the right amount is impossible - too little and they won't spread properly, too much and they leave a heavy greasy film. If I'm somehow using too much, then why have all the products lasted four months when the subscription was scheduled to renew much sooner? I've had to defer delivery twice because I simply haven't used enough product to justify a replacement order.
**Subscription trap:** Based on the results I was getting despite using the products twice a day every day for three months, I attempted to cancel in December. That's when I learned I couldn't do so until after the second order shipped. I've now received this second order despite still having the remains of the product from the first order. I don't know what to do with products I won't use and can't recommend to others.
**Ongoing concerns:** I'm now monitoring my bank account to ensure the company doesn't continue charging me after cancellation, as other reviewers have reported this issue. If this occurs, I'll be contacting my bank to recover funds and block future charges.
I cannot recommend this company or product.
Reply from Froya OrganicsJan 9, 2026
Hi Carol,
Thank you for taking the time to share your experience. I’m genuinely sorry to read how frustrating this has been for you — that’s not the experience we want anyone to have with Frøya.
I’d like to clarify that while our formulas and ingredients are Nordic-inspired and rooted in Nordic traditions, the company itself is legally registered in the United States to support global operations and international shipping. That distinction should always be communicated clearly.
I’m also very sorry that your experience with delivery and customer support felt slow or unhelpful. That feedback is taken seriously, and it’s something I’m actively reviewing.
I’d really appreciate the opportunity to look into your case personally and understand exactly what happened. Please contact me directly at [email protected], and I’ll make sure your situation is reviewed carefully and resolved fairly.
Warm regards,
Erikah
Customer Support Manager
AO
Anna O.
Good moisturizer but no real difference- Night Balm
I used this product for 6 months just to make sure I gave it enough time to work. I bought the Magic Wrinkle Eraser Night Balm as well as the Anti-age and Insane Glow Day Balm. It’s a good moisturizer, but that’s it. Barely any change in eye wrinkles. I’m 40 and still get carded so it’s not like I have deep wrinkles. The product just doesn’t live up to the before and after claims all over social media. Also, I can’t use the day glow under my makeup since it’s oil based and my makeup is water based.
Reply from Froya OrganicsFeb 25, 2026
Hey Anna, thank you so much for giving us a full 6 months and sharing your honest experience. I really appreciate that. I'm sorry the results haven't matched what you were hoping for, especially with the eye wrinkles. Everyone's skin is different and deep wrinkles can be tough to tackle.
I hear you on the day glow and makeup compatibility too. That's really useful feedback for us. If you'd like, our team would love to chat with you about your routine and see if there's anything we can adjust to help. Just reach out anytime!
All the best,
Tobias @ Frøya
MM
Mrs M S.
Issue with consistency of product
Received my second order after being quite happy with the product up until then, new jar of magic wrinkle eraser night cream contains little bits which make for an unpleasant application as I have to keep rubbing to remove them. I assume it’s a problem with the manufacturing.
Reply from Froya OrganicsDec 17, 2025
Hi Mrs M Shuttleworth,
Thank you for sharing your experience and for bringing this to our attention.
What you’re describing is most likely a natural crystallization of the beeswax. Because our products are 100% natural and our beeswax is only lightly filtered (never processed), small changes in texture can sometimes occur when temperatures shift quickly, for example, when a package moves from a warm delivery vehicle to a cooler mailbox.
This doesn’t affect the safety or effectiveness of the product, but we completely understand that the texture can feel unpleasant. If you’d like, please reach out to us at [email protected] and we’ll be happy to guide you on how to smooth the product, or, if it’s not to your liking, we’ll absolutely help make things right.
Thank you again for your feedback. it truly helps us improve.
Warm regards,
Erikah
Frøya Customer Support Team
CB
Charlotte B.
Gives you an orange glow!
The products themselves are thick which I like but the day cream gives you an orange glow despite rubbing it in, my daughter asked me if I was using bad fake tan…I wouldn’t buy it again.
Reply from Froya OrganicsDec 12, 2025
Hi Charlotte,
Thank you so much for taking the time to share your feedback with us. we truly appreciate it.
I’m happy to hear you liked the texture of our creams! Regarding the orange glow you mentioned, it often happens when a bit too much product is applied. Our formulas are made with highly concentrated natural ingredients, so only a tiny amount, about the size of a pea , is more than enough. Applying more can cause the color to sit on the surface instead of blending in naturally.
If you’d like, please reach out to me at [email protected], I’d love to offer you personalized tips to help you achieve the best results and ensure the cream adapts beautifully to your skin tone.
Warm regards,
Erikah
Customer Support | Frøya Organics
