Froya OrganicsReviews of froyaorganics.com

Customer service a big let down, been very patient, had ordering issues via the website meant I lost out on the eye balm, which was renamed so caused additional confusion. I also paid more than I should have. Get told they are dealing with the problem then I never hear back.

BUYER BEWARE‼️ Read the Fine Print Before Ordering from Froya Organics ‼️ If you are considering purchasing anything from Froya Organics, read the pricing terms carefully before placing your order. You may be presented with two different prices, and naturally, many buyers will be tempted to choose the lower one. However, be aware that the lower price is a subscription price that automatically enrolls you in recurring charges. In my opinion, presenting pricing this way can easily mislead customers who do not notice or fully understand the subscription terms. Another serious concern is the refund policy. In my experience, subscription returns are only permitted for first-time purchases, and the products must be unused and unopened and returned within 30 days of delivery. Furthermore, even when products meet these requirements, the Returns Team must “carefully review” them, a process that can take several weeks. In other words, customers may have to wait weeks just to receive their refunds. The entire process makes returning products unnecessarily difficult and frustrating. It gives the impression that the policy is designed to discourage customers from returning anything in the first place. Although Froya did make an exception by allowing me to return my products, I simply do not want to deal with the hassle or wait indefinitely for my money back. Therefore, I have decided to keep the products and give them as Christmas gifts instead. I also attempted to contact the company at (325) 400-3337, but the number did not ring and instead gave me a constant busy signal. I was unable to reach the company through that number. These experiences have left me deeply dissatisfied with Froya Organics business practices. My advice to potential buyers: READ every term CAREFULLY before ordering, make sure you understand whether you are agreeing to recurring charges, and review the refund policy before paying. Do not assume that selecting the lower price means you are making a one-time purchase. I am sharing my experience so other consumers can make an informed decision before spending their money. Please be cautious and do your research before ordering

Kan niks bestellen omdat op 1 of andere manier alleen maar bestellingen met een creditcard worden geaccepteerd. (Alles geprobeerd, meerdere dagen, klantenservice is aardig (vandaar 2 sterren) maar daar heb ik niks aan! Waarom niet via de bank/Weero/PayPal!!? Rotervaring! :( UPDATE: I’ve figured it out: as long as I have "United States" selected, I can pay with PayPal! But, well, I don’t actually live there! I live in the Netherlands, and as soon as I select that, the PayPal option just vanishes! There you go!

I don't notice any difference. The exfoliating scrub left gave my face breakouts and the under eye cream isn't as good as the other brand I was using before. Won't be reordering.

For my skin, it didn't even get close to living up to the insane promises its makes about eczema. It actually made my skin worse. Difficult to get the refund, so the garauntee is basically BS also.

The product is OK, but not great so I canceled my subscription weeks before next order was to ship. Froya shipped and charged me for it anyway and will not give me a refund or a return label to send the product back. I have waited several days and no response. I have had better results with drug store moisterizers for less money. Edit - Froya responded on TrustPilot to say my issue could be solved in 5 minutes with a ref. or invoice number which was provided to them via email 2 weeks ago. Cust. Service won't refund or allow return stating request was outside the 30 day window, however, a 2nd shipment should never have been sent to me as I canceled subscription weeks before shipment. Final Analysis: if you love this product, keep using it, but don't use the subscription option.

Tried the rosemary hair products for myself as well purchased the muscle balm for my husband back in August. The hair care left my hair lifeless and actually made my hair stink while washing it! I only go every other day for shampooing as I have mature hair; the stench was a very poor experience. My husband has a shoulder issue; he said the balm was no help at night to remedy soreness. So we weren’t impressed. I did not ask for a refund but threw it out. Hence 60 days later received an email that my new order was soon to ship asking if I needed to delay? I did not remember at all subscribing as I never subscribed for my first order for the face creams which I loved. So I sent an email stating not to send these products I disliked and they told me to go to their website which I signed in, cancelled the entire order, I then received an email stating the order was cancelled which I received 15 minutes after the notice I could delay. Thinking all is completed I then get notice one day later my order is on the way! I wrote in again as there is no phone support:///////, I sent all documentation three times not to send it was cancelled, I requested the product to refund immediately . 48 hours later. I finally get a response that they cannot retrieve the order now it is mailed, they can’t refund, and item non returnable???? They have a guarantee if you dislike my full refund of 100$. My first order was only 60$ as a discount was given at that time. Then I wrote again said unacceptable; they offered to discount if I kept it; again the stated the products failed. So then they agreed to take back if I mailed at my own expense with tracking otherwise they won’t take it!!! So now four days later (errrrr) receive email the items JUST shipped via usps! They had almost five days to cancel the order yet they ignored my requests and billed my cc full price!!! This company is not for me ever again. I liked the creams planned to reorder but this changed everything. . I no longer trust their processes nor the customer support. Their guarantee for satisfaction of product means zilch. I totally abhor their AI and customer support as is nonexistent. Don’t trust Froya with all the spam stories , clever texts, difficult to navigate webpage for your account changes. Then insult to injury they start texting me updates for the shipping! I had stopped the annoying spam texts and emails twice. Now here they are again after I have a email cancelling everything! Who the heck is running this ship? Well people I’m not putting my order number here as I have contacted them eight times with all the pertinent info and I have exhausted my efforts with them. Human contact is hidden behind a firewall of a kind AI that appears empathetic but remember I did receive response from human 48 hours later which was not comprehending dilemma. Your company failed at the opportunity! Not me.

I actually really like the Foya products and have been enjoying using them. However, I didn’t realise I had signed up for a monthly subscription. I contacted Foya as soon as I noticed I had been charged for the second month, explaining that I was still not even halfway through my first set and didn’t need another one yet. The second order has now arrived, but I would like a refund. I’ve emailed three times and have received no response. I’ve also tried the chatbot, but still haven’t been able to speak to anyone. It’s frustrating because I genuinely like the products, but being ignored when trying to resolve a billing issue is really disappointing. I’ve recently been laid off, so I would really appreciate someone getting back to me and helping resolve this, and getting my 123 euros back too.